topic Re: .Anyone else having difficulty with TTS pumps? in WEN

.Anyone else having difficulty with TTS pumps?

ANewHue — Mon, 06 Jun 2016 22:41:18 GMT

Received mine the other day and although I primed it for what seemed like for forever and running it under hot water, nothing. Out of frustration I used a pump from a 12 oz RTM but that's not going to work because it's much shorter,

Re: .Anyone else having difficulty with TTS pumps?

AKgirl2 — Mon, 06 Jun 2016 23:37:09 GMT

@ANewHue...what is TTS? These acronyms are getting to me...

not everyone knows what product(s) people are

referring to...

Re: .Anyone else having difficulty with TTS pumps?

bebe777 — Mon, 06 Jun 2016 23:39:24 GMT

@AKgirl2 wrote:
@ANewHue...what is TTS? These acronyms are getting to me...
not everyone knows what product(s) people are
referring to...

@AKgirl2, they are all listed in the Wen Abbreviations Glossary thread.

-- bebe

Re: .Anyone else having difficulty with TTS pumps?

AKgirl2 — Mon, 06 Jun 2016 23:42:52 GMT

@bebe777... Thank you, I appreciate it. I just find it a bit of a pia

to have to look stuff like that up...

Re: .Anyone else having difficulty with TTS pumps?

Suz585 — Mon, 06 Jun 2016 23:45:23 GMT

@ANewHue wrote:
Received mine the other day and although I primed it for what seemed like for forever and running it under hot water, nothing. Out of frustration I used a pump from a 12 oz RTM but that's not going to work because it's much shorter,

@ANewHue I didn't have a problem with priming the pump but it is difficult to pump the product out for me. Guess my carpal tunnel is acting up. I find the act of pumping it is hard, I almost need both hands. Boy . . . . That sounds silly, uh?

Re: .Anyone else having difficulty with TTS pumps?

bruingirl — Mon, 06 Jun 2016 23:50:25 GMT

@ANewHue email customerservice@chazdean.com and ask them to send you a new pump for the texture spray.

Re: .Anyone else having difficulty with TTS pumps?

Suz585 — Mon, 06 Jun 2016 23:56:16 GMT

@AKgirl2 wrote:
@ANewHue...what is TTS? These acronyms are getting to me...
not everyone knows what product(s) people are
referring to...

@AKgirl2 the new texturizing spray

Re: .Anyone else having difficulty with TTS pumps?

a WEN Angel — Tue, 07 Jun 2016 01:17:11 GMT

agreed , and it is nice when people answer directly instead of directing to someone's post

so.. TTS

Texturizing

Treatment

Spray

always ask, and someone will come along answer you - if not, add my handle in your question and I will always answer you!

Re: .Anyone else having difficulty with TTS pumps?

ANewHue — Tue, 07 Jun 2016 01:38:26 GMT

@Suz585 wrote:
@ANewHue wrote:
Received mine the other day and although I primed it for what seemed like for forever and running it under hot water, nothing. Out of frustration I used a pump from a 12 oz RTM but that's not going to work because it's much shorter,
@ANewHue I didn't have a problem with priming the pump but it is difficult to pump the product out for me. Guess my carpal tunnel is acting up. I find the act of pumping it is hard, I almost need both hands. Boy . . . . That sounds silly, uh?

Doesn't sound silly at all @Suz585, I have RA so at times my hands don't work well too good either (usually winter). I was using both hands at one point too. Lol

Re: .Anyone else having difficulty with TTS pumps?

Suz585 — Tue, 07 Jun 2016 01:52:28 GMT

@a WEN Angel wrote:
agreed , and it is nice when people answer directly instead of directing to someone's post

so.. TTS

Texturizing
Treatment
Spray

always ask, and someone will come along answer you - if not, add my handle in your question and I will always answer you!

@a WEN Angel You really are an Angel! How nice of you!

I couldn't remember what the extra "T" stood for and was being lazy. Thanks for the clarification!

Re: .Anyone else having difficulty with TTS pumps?

Suz585 — Tue, 07 Jun 2016 01:56:39 GMT

Ok, so silly question . . . . Does anyone else find the spray / pump is a bit difficult to pump/ depress? I'm more curious if it's me or the pump. This would in NO WAY dis sway me from purchasing this amazing product. I'm just curious . . . . .Thanks!

Re: .Anyone else having difficulty with TTS pumps?

Chefgal411 — Tue, 07 Jun 2016 01:57:53 GMT

Mine works just fine - I guess I got lucky! Good luck, @ANewHue!

Re: .Anyone else having difficulty with TTS pumps?

HappyDaze — Tue, 07 Jun 2016 02:09:01 GMT

@AKgirl2 wrote:
@ANewHue...what is TTS? These acronyms are getting to me...
not everyone knows what product(s) people are
referring to...

I guess I don't really understand why a WEN product acronymn even matters to you since you don't like the product and called it the worst shampoo you ever used. I just find it strange that you'd still be intrested in the WEN forum and all the discussions?

Re: .Anyone else having difficulty with TTS pumps?

LucysMommy — Tue, 07 Jun 2016 10:29:05 GMT

My pump is hard to depress, too.

perhaps the more it's used, it will become less stiff?

Speaking of pumps, the jumbo Replenishing Mist that is part of the TSV from earlier this year doesn't work the best for me. It gets drippy the more I spray it.

Anyone else?

Re: .Anyone else having difficulty with TTS pumps?

scullychick — Tue, 07 Jun 2016 13:53:30 GMT

I also find the TTS difficult to spray. I like the product though. My favorite spray bottle is the one that came with the recent 613/319 TSV that I believe LucysMommy was speaking of above. I have no issues with that one and really appreciiate how it sprays.

Re: .Anyone else having difficulty with TTS pumps?

Gussie2007 — Tue, 07 Jun 2016 15:04:10 GMT

Used this for the first time this morning and it took a long time to prime the pump. I don't know if this is what helped but I made a half-turn of the nozzle to the right and it seems better now (less stiff and more even spray). It was really worth this effort. This is so great!

Re: .Anyone else having difficulty with TTS pumps?

beatlefan — Tue, 07 Jun 2016 15:39:25 GMT

YES! Had to replace it with a pump from another product. I find it very irritating that the WEN pumps are inferior, considering the price of the products.

Re: .Anyone else having difficulty with TTS pumps?

Doherty — Wed, 08 Jun 2016 00:17:59 GMT

@LucysMommy wrote:
My pump is hard to depress, too.
perhaps the more it's used, it will become less stiff?

Speaking of pumps, the jumbo Replenishing Mist that is part of the TSV from earlier this year doesn't work the best for me. It gets drippy the more I spray it.

Anyone else?

I have the same problem with the jumbo replenishing mist. I am also having problems with the droppers for some of the oils that I bought a few months ago. I thought about calling the company because it is happening with so many products.

Re: .Anyone else having difficulty with TTS pumps?

yisbuff2 — Wed, 08 Jun 2016 02:23:59 GMT

It took me forever to prime mine, and I do find it tough to pump. I'm hoping it warms up and gets easier. I often have a bit of a challenge opening the SC (twirling the pump), but nothing like this.

Re: .Anyone else having difficulty with TTS pumps?

gtx — Wed, 08 Jun 2016 02:35:18 GMT

I had the same problem with the Texturizing Spray. I couldn't get the pump to work and used a shorter pump from one of the Replenishing Mist bottles. Today, I tried it again. I took the pump out of the bottle and worked very hard and finally got it to pump water through it. After this struggle I realize that I really, really don't like the Mandarin Fig fragrance. It is very strong and heavy, not something I want my clean hair to smell like. I ordered the Bamboo Green Tea on waitlist.