topic Re: Mousse Container Frustration in WEN

Mousse Container Frustration

World Traveler — Tue, 10 May 2016 14:39:00 GMT

Are any of you having trouble getting the mousse out of the container after using it for a couple of weeks? I'm on my third one and after doing my usual shake, shake, shake, after a while it stops coming out, even though I can tell there is still some in it.

It happened with the 613 mousse, and now with both Lavender containers. So it's not like it was a bad batch. Very frustrating.

What am I doing wrong?

Re: Mousse Container Frustration

ChynnaBlue — Tue, 10 May 2016 14:45:02 GMT

No idea, that has never happened to me. You can try buying a foaming handwash soap at the grocery store, rinsing that out, and pouring your WEN mousse into that. It's the exact same delivery system.

Re: Mousse Container Frustration

Diva1Donna — Tue, 10 May 2016 14:45:42 GMT

I haven't had trouble with any of mine unless I am down to my last few drops of mousse.

Re: Mousse Container Frustration

Kardi — Tue, 10 May 2016 14:46:13 GMT

Yes, and it's frustrating. I've poured what's left in the bottle into a spare bottle I kept . When you get down to the bottom it stops coming out too. The little tube is too short to get every last bit. The product is too expensive to waste.

Re: Mousse Container Frustration

ANewHue — Tue, 10 May 2016 15:41:29 GMT

@World Traveler Yes I have and am. I had more than half a bottle of 613 mousse I was experiencing problems with. I got so frustrated a opened a new one. I took it to the salon with me last week and the same thing happened. I find when I open the container it seems to help but I'm still not getting a full pump maybe just a quarter of a usual pump,

Re: Mousse Container Frustration

World Traveler — Tue, 10 May 2016 16:22:42 GMT

Since I purchased them thru QVC and have passed the 30-day return time, there is no way to return them.

I know if I had purchased them thru Chaz's website or at his salon, I would be able to return them with no problem.

I'm not only talking about not getting all the pumps out that I want in a single use (5-10), but I'm also talking about the fact that after a couple of weeks, I can't get any pumps out....just little dribbles.

Re: Mousse Container Frustration

rochelleS — Tue, 10 May 2016 16:40:16 GMT

@World Traveler

I suggest you call CS. I've experienced positive results/return allowed with beyond the 30 day product issues. Remember the older dates on the oils etc that were discussed here...I was able to return a 2011 or 2012 dated product that had been delivered in November with no problem.

Personally, I like to call in the evening most of the time. It seems like the influx of calls dies down and I don't hear or feel the hurry in the reps voice.

I also noted the foaming hand soap delivery system is the same as stated above. I saved an empty Method hand soap (Target) bottle for a just in case.

Re: Mousse Container Frustration

World Traveler — Tue, 10 May 2016 16:51:56 GMT

@rochelleS Thanks. Wasn't aware Customer Service was available in the evenings. I'll do that. Can't hurt, right? I'll report back what I find out.

Re: Mousse Container Frustration

TKeys — Tue, 10 May 2016 17:02:56 GMT

Have you tried cleaning the pump and making sure the inside tube is attached? The mousse can be a little sticky, and if you use large amounts of it and keep the tip in the puff, the residue can fill in the pump and dry out and then make it difficult for new mousse to come out. If you take out the pump and run the different pieces in hot water (making sure to really rinse out the inside), it should help. Unless there is a crack somewhere in the tube.

Re: Mousse Container Frustration

rochelleS — Tue, 10 May 2016 17:23:20 GMT

@World Traveler wrote:
@rochelleS Thanks. Wasn't aware Customer Service was available in the evenings. I'll do that. Can't hurt, right? I'll report back what I find out.

@World Traveler

CS is open till 1 am est

Re: Mousse Container Frustration

World Traveler — Tue, 10 May 2016 17:35:17 GMT

@TKeys No, I haven't tried that. I'll give it a shot. Just seemed weird that it was happening on three containers that were not purchased at the same time.

It just occurred to me that it appears the common denominator in this whole thing is me! LOL! Maybe that's the problem.

Re: Mousse Container Frustration

RipleyGirl — Tue, 10 May 2016 20:15:10 GMT

I had problems with one bottle where the liquid was coming out beside the pump mechanism. I had another empty bottle, so I replaced it with that one's lid. Any empty foam hand soap bottle would likely work though.

You must not know your own strength when you're getting your mouse. You're blowing out the pump!!!

Re: Mousse Container Frustration

quadmimi — Tue, 10 May 2016 20:49:38 GMT

@worldtraveler....yes we had that trouble!.. My Husband tried putting his finger at end of the pump, (where product comes out of) then with finger over end he pumped it a few times, then released his finger & it worked.. He said it was like re-priming it.

Everytime it hapoens we do that and it works fine.. Hope it helps..

Re: Mousse Container Frustration

World Traveler — Tue, 10 May 2016 22:38:38 GMT

@RipleyGirl wrote:
I had problems with one bottle where the liquid was coming out beside the pump mechanism. I had another empty bottle, so I replaced it with that one's lid. Any empty foam hand soap bottle would likely work though.

You must not know your own strength when you're getting your mouse. You're blowing out the pump!!!

@RipleyGirl Evidently so!

Re: Mousse Container Frustration

BExplorer — Tue, 10 May 2016 23:15:48 GMT

@World Traveler I have been through several bottles of mousse. I have never had a pump quit on me after a couple weeks, but have had trouble with the last third of the bottle. I emailed Chaz's customer service and they sent a replacement pump. It seems some pumps get me through most of the bottle, while others quit when I have 1/3 of the product left. When I have a great pump that gets me through almost all of the bottle I save it, knowing I will need it for a future bottle.

Re: Mousse Container Frustration

World Traveler — Wed, 11 May 2016 00:49:49 GMT

@TKeys @quadmimi

Before trying to contact Customer Service like @rochelleS suggested, I thought I would try out your two ideas first.

Per @TKeys I opened it up and made sure the inside tube was attached and didn't have a crack. Check!

I examined the tip and cleaned it under warm water to make sure it was in good order. Check!

And I took @quadmimi husband's trick of putting my finger at the end of the pump, blocking it while trying to pump; and then release my finger over the tip and gave it a quick pump. Check!

It works!! YAY! And no, I didn't have the mindset to try pumping after each individual suggestion; I just did all three one right after the other, and was so happy it/they worked. If this happens again, I will try each suggestions as single solutions.

What would I do without you all?

Re: Mousse Container Frustration

quadmimi — Wed, 11 May 2016 00:59:38 GMT

@World Traveler wrote:
@TKeys @quadmimi

Before trying to contact Customer Service like @rochelleS suggested, I thought I would try out your two ideas first.

Per @TKeys I opened it up and made sure the inside tube was attached and didn't have a crack. Check!

I examined the tip and cleaned it under warm water to make sure it was in good order. Check!

And I took @quadmimi husband's trick of putting my finger at the end of the pump, blocking it while trying to pump; and then release my finger over the tip and gave it a quick pump. Check!

It works!! YAY! And no, I didn't have the mindset to try pumping after each individual suggestion; I just did all three one right after the other, and was so happy it/they worked. If this happens again, I will try each suggestions as single solutions.

What would I do without you all?

@World Traveler ..Oh great, I am glad you asked also...My 613 just quit pumping one day, it was about half full also...I showed the Hub and that is what he came up with..

I never thought about it happening to anyone else!...

It has happened after that, so I just use this method and it works for us..

Re: Mousse Container Frustration

World Traveler — Wed, 11 May 2016 13:48:16 GMT

@quadmimi Oh, and I passed on all the tips to someone who is having a problem with one of Dr. Densse's containers. I don't use her products, but the title of the thread caught my eye because of my recent problems.

Re: Mousse Container Frustration

TKeys — Fri, 13 May 2016 00:53:36 GMT

Glad it worked!

Re: Mousse Container Frustration

quadmimi — Fri, 13 May 2016 01:12:08 GMT

@World Traveler wrote:
@quadmimi Oh, and I passed on all the tips to someone who is having a problem with one of Dr. Densse's containers. I don't use her products, but the title of the thread caught my eye because of my recent problems.

@World Traveler Oh that was nice of you, I hope they helped her...I was so upset to think I had lost the rest of the mousse, I am not sure how my Hub thought to do that, I never thought of anyone else having that issue, tips are great for all of us...