topic Re: Moldy Wen 613 in WEN

Moldy Wen 613

mom4321 — Mon, 14 Mar 2016 00:05:25 GMT

This is the second bottle of Wen 613 that I have opened after its partly used to find green and black mold everywhere.

I email chaz studios and they just wanted to know when I bought it and a proof of purchase reciept. no concern Ive been smearing mold on my hair and face Umm really ? First off all I bought it at qvc when they were on sale so way past a time I could return it plus it shoudlnt mold any way you look at it ! It shoudl stay fresh untill its used up. Very frustrated with them I asked that they just replace it which seems a simple reasonable but then they didnt respond.

Re: Moldy Wen 613

Sunshine Kate — Mon, 14 Mar 2016 00:17:25 GMT

Yes, they should send you a new, fresh bottle. Any reputable company would do this.

That's nasty and I wouldn't use it.

Re: Moldy Wen 613

riley1 — Mon, 14 Mar 2016 00:17:48 GMT

I'm not sure, but I think if you purchased the 613 from QVC they would be the responsible person to call. I'd give Customer Service a call in the morning and explain the situation. Even if you don't have your "receipt" you can always go to your account and find the order. How long ago did you purchase this bottle? I would think QVC would make good on this.

Re: Moldy Wen 613

equss — Mon, 14 Mar 2016 00:22:27 GMT

I think they say it has a 2 year shelf life. I wish they would date the bottles because even if you know when it was purchased you don't know when it was manufactured. Hope cs works with you and refunds all your money.

Re: Moldy Wen 613

Jeannie29 — Mon, 14 Mar 2016 00:44:06 GMT

I actually had this happen as well.CS said it was from shower water getting in the nozzle and "contaminating" it. QVC replaced it at no charge for me, even though it had been 6 months at least. I would give Qs CS a call! Good luck.

Re: Moldy Wen 613

Jeannie29 — Mon, 14 Mar 2016 00:45:45 GMT

@equss The shelf life is 2 years once opened, not from manufacture date.

Re: Moldy Wen 613

StillFuntoShop — Mon, 14 Mar 2016 01:17:45 GMT

@Jeannie29 wrote:
I actually had this happen as well.CS said it was from shower water getting in the nozzle and "contaminating" it. QVC replaced it at no charge for me, even though it had been 6 months at least. I would give Qs CS a call! Good luck.

Yikes! They'd better get back to the drawing board and fix that problem with the nozzle! I've never heard of that happening before.

My only wonder on chazstudios response to you is that possibly they just want to confirm the product is authentic? Maybe they are starting to sell them in chain drugstores like other salon brands? I remember hearing one salon brand guy whose last name rhymes with "Kitchell" say that they can't guarantee the product unless you purchase it from a salon. I don't think that Chaz would instruct his CS team to ever give customers a hard time. He seems too authentic and an honest man. 🌞

Re: Moldy Wen 613

Jeannie29 — Mon, 14 Mar 2016 01:21:40 GMT

I don't think it's unusual for Chaz to ask for proof of purchase. What if it was a fake from eBay or something? That's not giving anyone the run around, it's just good business. I would be very surprised if the Q does not help OP

Re: Moldy Wen 613

StillFuntoShop — Mon, 14 Mar 2016 01:36:30 GMT

A moderator could jump in at any time to help the OP.

This is a health and safety issue.

Re: Moldy Wen 613

riley1 — Mon, 14 Mar 2016 01:40:48 GMT

Any Mods on tonight to help the OP?

Re: Moldy Wen 613

riley1 — Mon, 14 Mar 2016 01:44:11 GMT

@StillFuntoShop - sorry, I typed the note, saw your note and hit send anyway - oy, its been a long day - don't like this time change!

Re: Moldy Wen 613

Hilary77 — Mon, 14 Mar 2016 02:07:10 GMT

I don't think the shelf life of the 613 products is as long as some of the other products. I had a 613 replenishing mist that went bad. It smelled bad and had some discoloration. I had it for awhile. I threw it out.

Re: Moldy Wen 613

Anonymous — Mon, 14 Mar 2016 02:30:50 GMT

Hi @mom4321 Please email us at QVCSocialTeam@qvc.com and we will be happy to look into this for you.

Re: Moldy Wen 613

blackhole99 — Mon, 14 Mar 2016 02:48:19 GMT

Mold will grow in products where moisture is introduced, I had this happen with expensive skin care I purchased from Isomers at Shop NBC years ago. Of course it was past the 30 day return period so I had to contact Isomers directly. I got zero satisfaction from Isomers, they wanted me tp pack the contaminated moisturizer up and return it to them in Canada so they could find out why it went bad. Our local post office would not send it because it was contaminated so I just cut the top off the plastic container, removed the mold and put it in another container. It grew no more mold and did not smell so I used it up without a problem. I didn't buy product from Isomers for years after that incident

Re: Moldy Wen 613

mom4321 — Mon, 14 Mar 2016 03:37:37 GMT

Thank you. I will contact qvc its definite been over 30 days I've only had it opened for a couple months though

Re: Moldy Wen 613

Pearlee — Mon, 14 Mar 2016 03:43:36 GMT

Don't forget there is now a Customer Care forum for the mods to be alerted to help with issues like this. You are lucky one of the mods saw the problem over here . I hope it gets resolved to your satisfaction.

Re: Moldy Wen 613

terrier3 — Mon, 14 Mar 2016 11:14:33 GMT

I used it with my Clarasonic...result - black mold everywhere!!!! It wasn't 613 - it was WVM.

I wonder if this is because the product is natural with no preservatives???

I started a thread on Beauty re: my issue - it was the worst, most disgusting black mold build up that I have ever seen anywhere - after using the same machine for many years with Cerave and no problems at all.

I obviously will never use WEN again with my Clarasonic though!

Re: Moldy Wen 613

PINKdogWOOD — Mon, 14 Mar 2016 11:18:16 GMT

And AGAIN begs the question, 'where IS that quality control in that INFAMOUS RETURNS DEPARTMENT'?

Selling returned goods as NEW at prices as if new. This is absolutely disgusting.

Again, I would not contact CS as they do nothing but say something that they think you may want to hear - that infamous line 'OH I'M SORRY'.

Email the q from the 'contact us' page and wait for someone there to respond. For me at least this seems to be the best way to clear up this matter, and it may also be the ONLY way you'll get s/h charges credited back. Not guaranteeing but more times this works rather than CS saying 'I'm sorry'.

I also would not be buying WEN here or anywhere else. WEN is not all that. This is like reselling opened packages of any type/brand of makeup too - DISGUSTING. And another reason no matter where I buy beauty products from that don't use SAFETY SEALS. AND I call various companies on this act too.

Re: Moldy Wen 613

StillFuntoShop — Mon, 14 Mar 2016 13:02:30 GMT

@riley1 wrote:
@StillFuntoShop - sorry, I typed the note, saw your note and hit send anyway - oy, its been a long day - don't like this time change!

@riley1 - great minds think alike! I hear you about the time change. I had read that it can take our bodies up tontwo weeks to adjust! 😴

Re: Moldy Wen 613

vermint — Mon, 14 Mar 2016 13:10:07 GMT

@terrier3 I'm not bashing...I use and like WEN--but it's not all-natural, and does contain one or two preservatives, if I'm not mistaken.

I know a lot of Wenners rotate open bottles in and out of their showers constantly, which means an open bottle may sit for awhile. But fear of spoilage is one reason why I only have 2-3 open bottles at any one time, and don't open another until one is used up.