topic Re: To Susan in Susan Graver

To Susan

Xyz9 — Thu, 07 Apr 2016 20:10:06 GMT

I just wanted to let you know how much I really love the new line of clothing you've been presenting. Unfortunately, though I've been waiting for the summer line with the idea of refreshing my wardrobe now that I've lost some weight, it's not going to happen via QVC.

I recently returned a dress ( not your), and found my refund to be 57 cents. When I inquired through customer service as to why it was so little, I was told that QVC has added a $3.00 restocking fee per item. Though I have never had a problem paying for shipping on returned items, I object to paying a fee for re-stocking. So, though I adore your clothes, this year, I will not be ordering more than one or two items, if any. Since I'm always tempted to make a purchase when I watch your show and some of the others, I won't be watching QVC at all unless I want something specific that I can only get there.

I'm not sure who the corporate genius was who implemented the new fee, but, as far as I'm concerned, it's a bogus and cheesy way to get more money out of customers...many of whom spend quite a bit as it is. I don't think I'm exaggerating to make the assumption that QVC was making a ton of profit as it was.

I can (will) go to a "brick and mortar" store (most of which are always having sales these days anyway) and make purchases...and if I need to return an item, there will be no fees for returning and restocking. Though not as concenient as shopping from my sofa, when all is taken together, it will save me quite a bit of money.

At any rate Susan, I will close by saying you and your team are immensely talented designers, and I will miss seeing the lovely items you present on you show.

Re: To Susan

LMsc — Thu, 07 Apr 2016 20:35:23 GMT

There is now a Restocking Fee on returns ? Has anyone seen this posted anywhere ?

Re: To Susan

Winkk — Thu, 07 Apr 2016 20:40:40 GMT

By any chance was your item returned after 30 days? I never check to see what my refund is. I guess I better start paying attenton.

Re: To Susan

toria — Thu, 07 Apr 2016 20:48:35 GMT

So...you bought a dress for $3.57??? I've never paid a restocking fee.

Re: To Susan

on the bay — Thu, 07 Apr 2016 20:52:58 GMT

A lot of the shipping charge is $3 and now we are not refunded the shipping charge like we used to be (changed almost a year ago) so maybe that was what it was. Probably the customer service person just said that but didn't really know what it was.

I also don't think the customer service people seem to be as knowledgeable as they used to be.

Re: To Susan

Xyz9 — Thu, 07 Apr 2016 21:30:58 GMT

The customer service rep said the new fee was implemented around the first of the year...don't remember if she said Jan or Feb.

The refund was .57 because the cost of the dress was broken into four payments.

The shipping was $6.95 and the added fee for re-stocking was $3. The dress might have been on clearance...once again, I don't remember.

If my husband hadn't been checking our finances, the refund would have slipped right by us.

Re: To Susan

DJs mom — Fri, 08 Apr 2016 19:31:43 GMT

@LMsc wrote:
There is now a Restocking Fee on returns ? Has anyone seen this posted anywhere ?

No there is not. QVc no longer refunds original shipping and many posters are getting this confused and saying its a restocking fee.

Re: To Susan

DJs mom — Fri, 08 Apr 2016 19:34:42 GMT

@Xyz9 wrote:
The customer service rep said the new fee was implemented around the first of the year...don't remember if she said Jan or Feb.

The refund was .57 because the cost of the dress was broken into four payments.
The shipping was $6.95 and the added fee for re-stocking was $3. The dress might have been on clearance...once again, I don't remember.

If my husband hadn't been checking our finances, the refund would have slipped right by us.

There was no restocking fee, the $3 was the original S&H you paid to get the dress to you. $3.00 + $6.95 = $9.95 that was deducted from your refund. If you bought the item on easy pay, 9.95 was deducted from whatever your first easy pay installment was.

Re: To Susan

nomless — Fri, 08 Apr 2016 20:07:30 GMT

FWIW, on another thread Brittany-QVC (one of the Social Team) confirmed there is NOT a restocking fee. They withhold the original shipping fee, but there is no additional fee for restocking. They've been withholding the original shipping fee for over a year, it is not a new policy.

Re: To Susan

best educator — Thu, 21 Apr 2016 03:23:53 GMT

Not sure Susan reads these blogs but I was surprised to find her pieces being sold on Zulily...Guess she can't say she is exclusive to QVC anymore!

Re: To Susan

mnmom — Fri, 22 Apr 2016 05:21:55 GMT

I believe QVC bought Zulily. They have been selling various Q lines there recently -- LOGO and Valerie Parr Hill are two I remember. The LOGO pieces were discounted considerably. Zulily will often feature Q's TSV too.

Re: To Susan

Chickadeeme — Wed, 27 Apr 2016 15:54:38 GMT

Thanks for the information. I was not aware of the original shipping charge deducted back. Very tricky business move with their reduced shipping charges that they bragged about. I will definately be more selective on my purchases in the future!!!!

Re: To Susan

sassyk — Thu, 09 Jun 2016 14:12:48 GMT

I love you cloths but I have a suggestion, For us that are of a certain age and can't wear shorts or short skirts, I would love a skort that is a little longer. I love wearing at or just below the knee shirts and I like the concept of having the shorts under the skirt for all the same reasons that it works for skorts. Thank you for taking the time to read this.

Re: To Susan

hatethereviewprocess — Tue, 28 Jun 2016 23:51:09 GMT

Technically, yes she can. QVC bought zulily.

Re: To Susan

libbyannE — Wed, 29 Jun 2016 17:05:50 GMT

I explained that this happened to me in one of my first posts back in March or April and was criticized for it. But it is true, per customer service. I was told you Kay your shipping originally and when you return something you oaying the postage and processing fee plus they deduct the amount if your original shipping!!! I was only reporting what I experienced and how customer service explained it. I have drastically reduced my QVC orders after it cost me nearly $10 just to try on a pair if shoes. I can rider shies from zappos and other places with free shipping both ways!

Re: To Susan

libbyannE — Wed, 29 Jun 2016 17:07:09 GMT

@libbyannE wrote:
I explained that this happened to me in one of my first posts back in March or April and was criticized for it. But it is true, per customer service. I was told you Kay your shipping originally and when you return something you oaying the postage and processing fee plus they deduct the amount if your original shipping!!! I was only reporting what I experienced and how customer service explained it. I have drastically reduced my QVC orders after it cost me nearly $10 just to try on a pair if shoes. I can rider shies from zappos and other places with free shipping both ways!

Sorry for iPad errors. Did words in the above but you get the idea.