topic Re: My chat with amazon in Among Friends

My chat with amazon

wagirl — Mon, 23 Feb 2026 20:52:21 GMT

I ordered an item from AMZ yesterday--Sunday--- and paid the $2.99 for early delivery--4am-8 am--it isn't here and its 12:41 PST. I did receive an update from them saying it would be here tomorrow--on Tuesday-- due to unforeseen delays----well, you know--that doesn't cut it with me. I want my $2.99 back! I did do a live chat and ended up getting $10 for my troubles. And that is ok with me----didn't expect that much--would have preferred the item I ordered at the time I paid for it to show up --but $10 is $10--I only asked for $2.99--just wonder how many milions of dollars this kind of thing cost consumers who don't request a refund---just an FYI

Re: My chat with amazon

Tori3569 — Mon, 23 Feb 2026 21:04:18 GMT

Depending on where your item was coming from, Amazon has notices on its website saying there are delays in delivery. Even if it wasn't coming from here, delays here are impacting the whole country.

The entire east coast is in a bomb cyclone right now. We have 18" and counting here in NYC. I haven't seen this much snow since 1996. With so many people having prime, I doubt there are many people paying the extra $2.99 for overnight. I never even see that as an option.

Re: My chat with amazon

goldensrbest — Mon, 23 Feb 2026 21:04:52 GMT

Well, there is a huge snow blizzard in the northeast.

Re: My chat with amazon

haddon9 — Mon, 23 Feb 2026 21:16:37 GMT

You are lucky that you didn't have to pay for snow removal!

My neighbor always says that there is no need to pay but she has teens who come over to shovel and they have a snow blower. We got about 18" of snow and I had to give them something. I gave $50.00

If I had a professional (adult) do it I would have ended up paying double!

Re: My chat with amazon

stevieb — Mon, 23 Feb 2026 21:21:44 GMT

Yep, the weather sucks, but still if you pay for expedited delivery you sort of expect it. Regardless of weather delays, which are unavoidable ( Two Target deliveries have now been rescheduled twice a piece) uneven customer service and delivery services might be a factor in driving some people back to stores.

Re: My chat with amazon

Pink123 — Mon, 23 Feb 2026 22:38:58 GMT

I'm sorry for the inconvenience @wagirl but this has been a very rough winter and all who have to go out there and deliver the most.

I think waiting a little longer is compassion and soon you will have your item safely. Best.

I hope we all stay safe in this unusual weather system this year.

It has been horrific to say the least.

Re: My chat with amazon

Janey2 — Mon, 23 Feb 2026 21:43:40 GMT

It always amazes me what people complain about.

Re: My chat with amazon

Janey2 — Mon, 23 Feb 2026 21:46:29 GMT

@Tori3569 For some items they have 2.99 for fast delivery. If I know that I will be gone when the item is coming the next day I pay the $2.99 and the order comes very early the next morning.

Re: My chat with amazon

Icegoddess — Mon, 23 Feb 2026 21:51:38 GMT

I have never gotten 2-day shipping with Prime, so I would have no expectations of overnight for an added upcharge.

Ever since that last ice store Amazon has had a banner across the top of their site saying there could be delays. And both of my last orders have been delayed, but I still got them a day later, not the later date given after which I could file for a refund.

Re: My chat with amazon

Etoile308 — Mon, 23 Feb 2026 22:15:48 GMT

I've found that there is very little I need in a short amount of time. But understand that sometimes, if sick or needed to repair something a quick delivery can be a blessing.

My Prime deliveries are also seldom when promised, so I allow items to accumulate in my cart or list and wait until I have several items. I don't want them to have to make repeated deliveries just because they will. If waiting also gets me a digital credit, all the better.

Perhaps Amazon should not offer expedited shipping when there are massive weather disruptions across so much of the country.

Re: My chat with amazon

Kachina624 — Mon, 23 Feb 2026 22:20:53 GMT

@wagirl. Do you suppose your item was in an East Coast warehouse and the weather hindered it's arrival?

Re: My chat with amazon

shoekitty — Mon, 23 Feb 2026 22:34:03 GMT

@wagirl I am a serial Amazon shopper, as I buy for a couple people as well. I have found it's a rare occasion the next day delivery comes next day. Whether it's free, or 2.99 charge. I think sometimes it's the time of day you order. However, for some reason when I order next day, even same day for granddaughter in LA, it's there 98% of the time. I am in NorCal, and not me. In other words it's a ****** shoot. lol. There have been times I have needed it badly, and it doesn't come. Then when I don't care. There it is, next day...7AM. No kidding. Sorry that happens. From now on I wouldn't always totally depend on it.

ETA. I was totally shocked the other day, I RECIEVED 2 pkgs from snowed in areas of back East, ( not Amazon) in 2 days! That was a pleasant unexpected surprise

Re: My chat with amazon

Pink123 — Mon, 23 Feb 2026 22:44:42 GMT

I just chatted with my niece who is snowed in (sent me pictures as well) in Northern New Jersey. They have no power for 3 hours now and don't have a generator.

I hope power restores soon for all. If @wagirl it is medical please go to your nearest hospital or Urgent Care for medications or whatever it is you need immediately. Best.

Maybe I'm an oddball as a Prime member but I never got very upset if an item was delayed.

Amazon is very good. Call there 800 number and you will be be refunded your 2.99 as you said? I've always found them to be very nice and attentive.

Re: My chat with amazon

Desert Lily — Mon, 23 Feb 2026 22:55:48 GMT

When the winter weather is severe, states on the East coast disallow any commercial vehicles (& some other vehicles) from being on the roads in order for plows to do their job. This happened during the last big snowstorm in PA and during this past weekend's snowstorm. NY prohibited vehicles from being on the roads this weekend due to the snowstorm, & likely other states (NJ?) did the same.

My lawn/snow removal service person is also an Amazon delivery employee, & Amazon did not have him work today.

If I knew that there was a major snowstorm coming, I wouldn't schedule an order to be delivered at that time. I'd realize the order might not make it then.

Re: My chat with amazon

JeanLouiseFinch — Mon, 23 Feb 2026 23:36:33 GMT

I ordered something last week that came from New Jersey. It wasn't supposed to arrive until the 26th at the earliest but was at my door on Saturday. This morning I opened it and it wasn't what I expected so I boxed back up and DH brought it to CVS. My full payment was refunded within the hour.

Re: My chat with amazon

september — Mon, 23 Feb 2026 23:42:48 GMT

I was supposed to get an Amazon delivery today, but didn't pay extra for it. I'm good with getting it tomorrow. I don't think our mail got delivered either, but I didn't go out to the mailroom to check!

Re: My chat with amazon

FancyPhillyshopper — Mon, 23 Feb 2026 23:50:47 GMT

So happy I rarely shop on Amazon, and there is nothing I would ever need for an "early delivery."

I am sure the shareholders would not be happy with all the giveaways and complaints, but Amazon is doing booming business because many Americans prefer not to leave their homes---or their couches.

Re: My chat with amazon

occasionalrain — Tue, 24 Feb 2026 00:22:21 GMT

I prefer to support small businesses. Amazon supports them too. I've gotten many items from small business on Amazon.

Re: My chat with amazon

chessylady — Tue, 24 Feb 2026 02:18:46 GMT

Jeff Bezos has many ways to get richer. All the people that don't complain about the unfulfilled $2.99 delivery represent pure profit. Keep complaining, girl.

Re: My chat with amazon

wagirl — Tue, 24 Feb 2026 03:15:40 GMT

Most times when the extra $$ for fast delivery is an option—it is usually located near my area and NOT hundreds/thousands of miles away. I am NOT so stupid as to expect a delivery to show up at my door if it were coming from the east coast in the middle of a freaking multi state blizzard!!! There are many AMZ warehouses in my area so I do use that option often. And so what if you don’t feel the need to complain for $$ paid for a service—-not complaining at all —was just stating about a good outcome to a problem.