topic Any Top Cash Back Users? in Among Friends

Any Top Cash Back Users?

Sapphiregal — Thu, 21 Aug 2025 21:03:36 GMT

I have used them for years without any problems until recently. Whenever I had cash available for payout, it was a simple procedure.

However, not the case this time. I looked at my account and it showed cash out available. There was even a message that said "Sweet! You have cash available for payout"!

Then when I click payout and try to choose the ACH option to have it deposited into my checking account, a big red box pops up and says, "please note you are currently unable to cash out any available cash back from this account. Please contastct us so that we can resolve this for you".

No phone number and the only way to contact is to open a support ticket online.

I have done this 3 times and their answer is that they need copies of sales receipts for my purchases. Makes no sense to me. Most of my purchases are online purchases like QVC, so, there is no actual receipt. I keep asking them why, since they can obviously see my purchases in my purchase history if they are paying cash back on them.

Re: Any Top Cash Back Users?

Shelbelle — Thu, 21 Aug 2025 21:26:56 GMT

I am so sorry to hear this, I always cash out with a gift card to amazon since they top that off by 2%. Why not try cashing out with one of the gift cards they offer in a payout, always topped off.

I never check off to have them deposit in my chk acct, dont want to give them access to my bank acct.

Re: Any Top Cash Back Users?

santorini — Thu, 21 Aug 2025 21:30:27 GMT

I am currently angry at them. I buy a lot of things from QVC and have a lot of pending transactions. I noticed my pending dollar amount dropped by a LOT so I looked at the entries and EVERY SINGLE QVC entry had dashes through the numbers and it says declined.

I emailed TopCashBack and asked what was going on. They responded that the problem was not on their end. They said the Seller (QVC) had denied the purchases and that I would have to fill out a form on each one to dispute it. OMG.

Re: Any Top Cash Back Users?

Shelbelle — Thu, 21 Aug 2025 21:34:09 GMT

This seems to happen often with Q transactions, so glad I stopped Q shopping and dont have that problem, I have no trouble getting and keeping my HSN rebates.

Re: Any Top Cash Back Users?

Sapphiregal — Thu, 21 Aug 2025 22:23:55 GMT

@santorini

Well, that is awful! I noticed several of my QVC purchases had a line through them like you said and marked declined. I wondered what the deal was with that.

Re: Any Top Cash Back Users?

amyb — Thu, 21 Aug 2025 22:34:29 GMT

@Sapphiregal wrote:
@santorini

Well, that is awful! I noticed several of my QVC purchases had a line through them like you said and marked declined. I wondered what the deal was with that.

Same with my account...many have lines through them. All QVC. QVC is really the one I use TCB most for, occasionally for HSN.

I've never had the cash out problem, though...and only just a few days ago had a small cashout, no problem.

But I do wonder why so many are declined. Some, I know, are that I cancelled the item afterward, but not as many as I see lines through. I'll never go through all the trouble to keep up and figure out what item it was and contact QVC...Puleez for like $2, no thanks.

But that said...I still have used TopCashback, without much issue, for 4 years and made back probably total about $250. Money is money...I'll take it.

I tried Be Frugal once...something was complicated, never followed through.

Also tried Rakuten about the same time I discovered TCB, but never kept up with them. Of the 3, while TCB maybe is not perfect, it was the best, for me, of the 3 I tried.

Re: Any Top Cash Back Users?

SilleeMee — Thu, 21 Aug 2025 23:12:30 GMT

@santorini wrote:
I am currently angry at them. I buy a lot of things from QVC and have a lot of pending transactions. I noticed my pending dollar amount dropped by a LOT so I looked at the entries and EVERY SINGLE QVC entry had dashes through the numbers and it says declined.

I emailed TopCashBack and asked what was going on. They responded that the problem was not on their end. They said the Seller (QVC) had denied the purchases and that I would have to fill out a form on each one to dispute it. OMG.

@santorini

That used to happen to me all of the time not only with the Q but with other retailers also.

Then I found out that your cart needs to be empty before you click through TCB and then add items to your cart after you click through. Not sure if that's what you've been doing but the problem went away when I did that. Now I'm getting all of my rebates. Keep you cart empty and see if that works.

Re: Any Top Cash Back Users?

Tinkrbl44 — Thu, 21 Aug 2025 23:12:42 GMT

@Sapphiregal

I always have TCB send my money to my Paypal account and then I send it to myself from there. I try not to give my checking acct # to anyone if I don't have to.

Re: Any Top Cash Back Users?

Shelbelle — Thu, 21 Aug 2025 23:14:40 GMT

@Tinkrbl44 wrote:
@Sapphiregal

I always have TCB send my money to my Paypal account and then I send it to myself from there. I try not to give my checking acct # to anyone if I don't have to.

I was also going to suggest that, good idea

Re: Any Top Cash Back Users?

Tinkrbl44 — Thu, 21 Aug 2025 23:18:34 GMT

@santorini wrote:
I am currently angry at them. I buy a lot of things from QVC and have a lot of pending transactions. I noticed my pending dollar amount dropped by a LOT so I looked at the entries and EVERY SINGLE QVC entry had dashes through the numbers and it says declined.

I emailed TopCashBack and asked what was going on. They responded that the problem was not on their end. They said the Seller (QVC) had denied the purchases and that I would have to fill out a form on each one to dispute it. OMG.

@santorini @Sapphiregal

All retailers have the option to decline payment, although I'm not sure why.

Last year I ordered some protein shakes from Walmart and the rebate percentage that day was 10%.

It was later declined and I learned that Walmart considers that food and doesn't give rebates on food. Can you imagine everyone shopping for their groceries at Walmart and getting rebates for weekly purchases? They'd go out of business!

Re: Any Top Cash Back Users?

Shelbelle — Thu, 21 Aug 2025 23:17:24 GMT

I usually add my items to my cart first before clcking thru, with many merchants, and it never stops my rebates from coming thru, I doubt that is the reason Q gives the rebates, then declines them after.

Have any of you called Q CS and discussed this with them ?

Re: Any Top Cash Back Users?

Sapphiregal — Thu, 21 Aug 2025 23:24:23 GMT

I honestly don't think they care about helping me with this issue. Like I said in my original post, I have opened 3 support tickets and each time I have asked for a reason my cash back is being withheld and I have gotten no answer to that question. They just keep telling me that they need copies of receipts to some of my purchases.

When I reply, I never hear back from them unless I open a new support ticket.

So frustrating!!!

Re: Any Top Cash Back Users?

SilleeMee — Fri, 22 Aug 2025 00:37:51 GMT

@Shelbelle wrote:
I usually add my items to my cart first before clcking thru, with many merchants, and it never stops my rebates from coming thru, I doubt that is the reason Q gives the rebates, then declines them after.
Have any of you called Q CS and discussed this with them ?

@Shelbelle

This is what it says on TCB website FAQ page:

"If you click through to a website, add items to your cart and then come back later to buy them, you won’t qualify for Cash Back."

Re: Any Top Cash Back Users?

gulf coast girl — Fri, 22 Aug 2025 01:30:39 GMT

I just now went to topcash back and looked at my account, I'll be a sonofagun, almost all my purchases from qxc are being denied so clearly the problem is recent and coming from qvc.

Hey qvc could you fix this issue for so many of us customers. I had no idea this was happening.

Re: Any Top Cash Back Users?

Icegoddess — Fri, 22 Aug 2025 02:01:17 GMT

@SilleeMee wrote:
@Shelbelle wrote:
I usually add my items to my cart first before clcking thru, with many merchants, and it never stops my rebates from coming thru, I doubt that is the reason Q gives the rebates, then declines them after.
Have any of you called Q CS and discussed this with them ?

@Shelbelle
This is what it says on TCB website FAQ page:

"If you click through to a website, add items to your cart and then come back later to buy them, you won’t qualify for Cash Back."

Yeah, they also want you to clear your cookies every time too. That ain't happening.

Re: Any Top Cash Back Users?

sunshine45 — Fri, 22 Aug 2025 03:23:35 GMT

this is a new issue, i believe.

i am going to open a ticket with them. it is close to $18 total!

my purchases have been declined for august 3, august 9, and august 10 with QVC.

i always cash out to my paypal account and in about 24 hours the money is usually there.

Re: Any Top Cash Back Users?

Shelbelle — Fri, 22 Aug 2025 15:11:42 GMT

I really feel this issue needs to be discussed with a supervisor at Q CS, this seems to be happening to too many people and for no reason that we know of. Like I said I no longer buy from the Q but I have no issue with HSN, even with my cart loaded a head of time, my rebates come thru. I would be happy to call Q CS and take a stand for all of us if I had been affected. I dont take kindly to feeling like I am being ripped off.

I just used Extrabux for an ebay purchase, their site says no credits using a gift card, which I did and still got my rebate. You cant always go by what they print on their site, the rebate thing is often a c rap shoot.