topic Re: 3 hours on chat with Xfinity--- in Among Friends

3 hours on chat with Xfinity---

wagirl — Sat, 17 Feb 2024 21:19:04 GMT

That's how I spent most of my morning today---well part of it was chatting with an AI character named Oliver---I got a notice from Xfinity today, about March's bill---it had gone up $58 so I "chatted" about it to Oliver to find out WHY---"Oliver" got my bill down a whopping $11-- still $47 more and tried to keep pushing a new android phone/service to get that $11 less!!! Why I think it was AI--by the weird way it wrote and would not address my questions--and just a feeling I had----Was going to just go to the store and talk to real people but decided to try again and did get a real person who got my bill down to even less than I normally pay. Turns out, my bill had all sorts of extras added without my consent!! You know---maybe getting a monthly bill in the mail is the way to go. I could not for the life of me, find how to look at my actual bill online. Good grief!!!

Re: 3 hours on chat with Xfinity---

nwbabs — Sat, 17 Feb 2024 21:22:18 GMT

Oh My @wagirl that sounds like a morning of pure frustration. Not the way to start the long weekend. Hope it gets better!

Re: 3 hours on chat with Xfinity---

tansy — Sat, 17 Feb 2024 21:47:57 GMT

My recent Xfinity chat guy was human but not located in the US.

@wagirl, assuming you have voice control, say My Account and an option to see your bill should come up.

Re: 3 hours on chat with Xfinity---

Scooby Doo — Sat, 17 Feb 2024 22:51:08 GMT

I spoke to someone in person at the store 2 days ago and could not get my bill reduced even though I've been a customer with them for almost 24 years.

Yesterday I installed a new modem/phone device and spent a couple of hours dealing with Xfinity. They had to provision the modem then the phone wouldn't work. This guy kept me on the phone for an hour on hold. When I complained about the hold he just said Oh, sorry, was disconnected. Hung up, called another number and reached a woman that knew what she was doing. She fixed the problem in 10 minutes. Then I complained to her about the other guy and she got me a $30 credit for my bill.

A few days ago my other modem wasn't working and I called the 1-800 # and got some jerk who insisted that I buy an insurance pkg for $100 that would cover my service calls. He would not transfer me to an agent, kept pushing this plan. So I hung up and called another # and got someone to help me. I've found out that you just have to keep calling different #'s until you find the right person.

Re: 3 hours on chat with Xfinity---

LizzieInSRQ — Sat, 17 Feb 2024 23:26:47 GMT

I disconnected Xfinity/Comast service today. Ive never not had cable before. Im sick of their fees and taxes and updates during my shows.3 hour chat with them That RIDICULOUS.

I had Frontier internet installed andsigndd up for YouTubeTv. I am using 3 Amazkn Firesticks to connect the internet to my 3 tvs. Its a little tedious signjng each tv up to the apps but knce you do it its done. My monthy bill is going to be $129 for a year and tgen $139. My Comcast was $247.

Ive been playing with it this afternoon. Its different but i will learn how to navigate. One really amazing thing is that I researched YouTubeTv quite a bit, Im still getting more channels tban i thought. I just have to take time to download some things. Like i get orginal QVC but i just downloaded an app called QVC+/HSN+...not sure i understand why i had to just choose it and it downloaded and voila...i am getting Q1,Q2, Q3 and HSN1 & HSN2 all free. I need to learn what is "on YouTube Tv" and what can be available may be availabe via Amazon Orime maybe?

All i kmow is Xfinity didnt ask why when i brought equipment back today. I wasnt going to complain to the clerk anyway, its not their fault. There were three others in ljne doung the same.

Xfinity's rate hike in January, again, coupled with how well streaming servuces are now, it is no wonder. I do wonder what they are going to do. Hopefully adapt like telephine companies going from landline to cell phones.

Re: 3 hours on chat with Xfinity---

SaveTheTurtles — Sun, 18 Feb 2024 01:35:12 GMT

Sounds like the painful interactions I have with AT&T.

Re: 3 hours on chat with Xfinity---

HLP — Sun, 18 Feb 2024 10:52:11 GMT

@wagirl wrote:
That's how I spent most of my morning today---well part of it was chatting with an AI character named Oliver---I got a notice from Xfinity today, about March's bill---it had gone up $58 so I "chatted" about it to Oliver to find out WHY---"Oliver" got my bill down a whopping $11-- still $47 more and tried to keep pushing a new android phone/service to get that $11 less!!! Why I think it was AI--by the weird way it wrote and would not address my questions--and just a feeling I had----Was going to just go to the store and talk to real people but decided to try again and did get a real person who got my bill down to even less than I normally pay. Turns out, my bill had all sorts of extras added without my consent!! You know---maybe getting a monthly bill in the mail is the way to go. I could not for the life of me, find how to look at my actual bill online. Good grief!!!

Everybody hates Xfinity that I know of. It's always hours on the phone and no results. My bill is enormous and no other server in my area. I had at one time had Howard Stern added to my bill for over a year. I raised cain and got a refund. Have your bills mailed to you and check them monthly. also you'tt be lucky if you can understand who your talking too.

Re: 3 hours on chat with Xfinity---

HLP — Sun, 18 Feb 2024 10:55:52 GMT

@HLP wrote:
@wagirl wrote:
That's how I spent most of my morning today---well part of it was chatting with an AI character named Oliver---I got a notice from Xfinity today, about March's bill---it had gone up $58 so I "chatted" about it to Oliver to find out WHY---"Oliver" got my bill down a whopping $11-- still $47 more and tried to keep pushing a new android phone/service to get that $11 less!!! Why I think it was AI--by the weird way it wrote and would not address my questions--and just a feeling I had----Was going to just go to the store and talk to real people but decided to try again and did get a real person who got my bill down to even less than I normally pay. Turns out, my bill had all sorts of extras added without my consent!! You know---maybe getting a monthly bill in the mail is the way to go. I could not for the life of me, find how to look at my actual bill online. Good grief!!!
Everybody hates Xfinity that I know of. It's always hours on the phone and no results. My bill is enormous and no other server in my area. I had at one time had Howard Stern added to my bill for over a year. I raised cain and got a refund. Have your bills mailed to you and check them monthly. also you'tt be lucky if you can understand who your talking too.

And as an ENglish Major,, there's no such word as you'tt.???? HLP

Re: 3 hours on chat with Xfinity---

wagirl — Sun, 18 Feb 2024 15:31:00 GMT

@tansy --yes I do--- and never even thought about using that feature!!! thank you very much!!Yes most of the actual humans I have talked to in the past were very definitely NOT here in the US.

Re: 3 hours on chat with Xfinity---

wagirl — Sun, 18 Feb 2024 15:38:07 GMT

@LizzieInSRQ --good for you!! Have heard of doing that. My bill now--after my 3 hours of chat --is $158 a month--down from $216 that is was , yesterday. So I am ok with that for this year. I live in an apartment and am thinking of moving this year so will not go thru what you did yet. Had a friend who got rid of her cable and went to You Tube TV---

Re: 3 hours on chat with Xfinity---

wagirl — Sun, 18 Feb 2024 15:40:20 GMT

Am thinking-- you tt --stands for you tube tv-----

Re: 3 hours on chat with Xfinity---

Shelbelle — Sun, 18 Feb 2024 15:55:48 GMT

I totally get it, I have had Comcast XF in my home for 40 years and many, many unlimited and long, very frustrating chats.

Re: 3 hours on chat with Xfinity---

nwbabs — Sun, 18 Feb 2024 16:51:58 GMT

@LizzieInSRQ Great job getting that Xfinity/Comcast monkey off your back and out of your wallet. Amazon Firestick makes things easy for me too. Take care.

@LizzieInSRQ wrote:
I disconnected Xfinity/Comast service today. Ive never not had cable before. Im sick of their fees and taxes and updates during my shows.3 hour chat with them That RIDICULOUS.

I had Frontier internet installed andsigndd up for YouTubeTv. I am using 3 Amazkn Firesticks to connect the internet to my 3 tvs. Its a little tedious signjng each tv up to the apps but knce you do it its done. My monthy bill is going to be $129 for a year and tgen $139. My Comcast was $247.

Ive been playing with it this afternoon. Its different but i will learn how to navigate. One really amazing thing is that I researched YouTubeTv quite a bit, Im still getting more channels tban i thought. I just have to take time to download some things. Like i get orginal QVC but i just downloaded an app called QVC+/HSN+...not sure i understand why i had to just choose it and it downloaded and voila...i am getting Q1,Q2, Q3 and HSN1 & HSN2 all free. I need to learn what is "on YouTube Tv" and what can be available may be availabe via Amazon Orime maybe?

All i kmow is Xfinity didnt ask why when i brought equipment back today. I wasnt going to complain to the clerk anyway, its not their fault. There were three others in ljne doung the same.

Xfinity's rate hike in January, again, coupled with how well streaming servuces are now, it is no wonder. I do wonder what they are going to do. Hopefully adapt like telephine companies going from landline to cell phones.

Re: 3 hours on chat with Xfinity---

qvcaddition — Mon, 19 Feb 2024 18:50:06 GMT

@wagirl

I feel your pain. I went into the store for two days and finally got the bill down 20.00. They are always trying to sell something and don't listen to you answer. I questioned things on my bill and got some taken off.

The taxes are what gets you here in Cal.

I have limited basic with the entertainment added on for extra channels for 17.00. Doesn't make sense. I don't watch TV that much so don't need all the extras. My bill now 147.00. Still too much, but I'm tired talking to them and getting stupid answers or no correct answer.

I get a paper bill because, I don't understand the online bill. Their vertical asst. is useless to me. They have gotten too big. It's young kids working at my xfinity in town and they talk fast and throw everything in and don't listen.

I asked them to pull up my new bill onlike there and she said she can't. I said, what do you mean you can't. I can from home and you just sold me the pkg yesterday. Frustrating. I use to know almost everyone of the techs and bosses, because my son is one of the bosses who works from home, but everyone retired. He will retire next year and says he can't wait. He can't help me, not his dept. He's lucky, everything free for him, including his pet Ins. Great salary, but useless to me. He started with them age 18, but it wasn't xfinity back then. They kept selling and getting bigger and bigger. he is now 64, same company all these years. I hope you get help.

Re: 3 hours on chat with Xfinity---

CelticCrafter — Mon, 19 Feb 2024 21:37:25 GMT

I spent almost that same amount of time with FIOS back in October over internet speeds.

After that amount of time and a real person telling me we were going to try something one more time is when I told him I was done, had other things to do and wasn't playing service tech anymore.

He really didn't want to give up and give in and put a repair order in.

Re: 3 hours on chat with Xfinity---

wagirl — Tue, 20 Feb 2024 16:58:10 GMT

During my 3 hour "chat" with Xfinity---I found out that I had DVR service as well as got bumped up to a higher internet speed---800--, both of which I didn't order---have never used DRV ever and don't need more than 400 for internet speed. The speed is based on how many devices you use wi fi for---the more you have/use the better a higher speed is---I use fewer devices so a 400 internet speed is fine for me. -So have been paying for that, for gawd only knows how long----but got those taken off which lowered my monthly bill. And there is an almost $30 broadcast fee that is charged and can't be dropped---WTHeck???Exactly what is this fee for? but I pay monthly for it---that really ticks me off---- Also made sure I know how long this promotion was good for--1 year--then it goes up to a slightly higher price for the next year---the things you find out when you read the small print or talk to a real person ------