topic Re: HSN customer service....that was refreshing in Among Friends

HSN customer service....that was refreshing

ANewHue — Sat, 30 Jan 2016 00:05:53 GMT

I had ordered an item the beginning of January that was on clearance. I went on the site yesterday because I wanted to see if another color was still available in my size. Well I discovered it was $10 cheaper now so I called their CS to see if they could adjust my order. Wow, was I taken back, the customer service rep couldn't have been nicer. It was so refreshing to actually have CS really go out of their way to make sure you're happy. It really left an impression on me, it been a long time since I really felt appreciated as a customer. What a difference dealing with the Q. Perhaps that's why I seem to be ordering more and more from HSN.

Re: HSN customer service....that was refreshing

Buck-i-Nana — Sat, 30 Jan 2016 00:09:13 GMT

Interesting. I've had that same response from CS from the Q and Evine when it is early in the order process.

Recently, I've had numerous issues with HSN apparently over-selling a product and then sending me an apology. My favorite though was where what I ordered had supposedly shipped, but no tracking info was available and then the next day I received a notification that my return had been received and was being processed. Of course the item was no longer available either. They can apologize all they want and "understand" you're disappointed but it doesn't make me want to continue buying from them!

Re: HSN customer service....that was refreshing

Another new name Sue — Sat, 30 Jan 2016 00:13:16 GMT

People have different experiences--good and bad-- at both HSN and QVC, and everywhere else for that matter. Not really fair to call out QVC.

Re: HSN customer service....that was refreshing

Winkk — Sat, 30 Jan 2016 00:22:57 GMT

I have never had a problem with customer service at QVC. They have always gone out of their way to assist me.

Re: HSN customer service....that was refreshing

Ms X — Sat, 30 Jan 2016 00:34:16 GMT

Both QVC and HSN have 30-day price guarantees, or at least QVC did a few years ago. When I buy something at HSN, I add it to my favorites file, which always has 100-250 items. You get an alert when you sign into your account if any of your favorited items have gone on sale. I've been getting tons of alerts from HSN lately, but I haven't bought any of the items. HSN discounts deeply, and I've gotten a ton of really nice things at obscenely low prices. I just went over there and put a bunch of sneakers into my favorites folder in anticipation of spring. I just started a walking program and will need some nice sneakers when boots are no longer needed.

Once I bought a rug from QVC for my home office. It was more than I wanted to spend, so when it arrived I went to the product to read the reviews in an attempt to decide whether to keep it. When I saw that the price had been cut by $250 just in the days since I bought it, I called customer service and they said they have a 30-day price guarantee and refunded the money to me. That's not a bad haul for a couple of minutes on the phone!

Re: HSN customer service....that was refreshing

ANewHue — Sat, 30 Jan 2016 01:04:34 GMT

Yes I agree everyone has an off day. Only thing is I've been having a bad run with the Q CS for quite som e time. I rarely return anything, in the 20 year I probably can't count on one hand what's been returned. I spent a ton of $$ here every month for years. Guess I'm a little tired of hearing CS say "oh we have to send an email to corporate when it's something they should be capable of clearing up. They mess up and make you feel like it's your fault.

Re: HSN customer service....that was refreshing

GCR18 — Sat, 30 Jan 2016 00:52:43 GMT

I've always had great customer service with the q. Can't speak to HSNs customer service, as I don't shop there.

Re: HSN customer service....that was refreshing

ANewHue — Sat, 30 Jan 2016 01:07:17 GMT

@Ms X I didn't realize that about HSN having a favorites list, I'll have to check it out. Thanks.

Re: HSN customer service....that was refreshing

Ms X — Sat, 30 Jan 2016 02:55:55 GMT

@ANewHue wrote:
@Ms X I didn't realize that about HSN having a favorites list, I'll have to check it out. Thanks.

@ANewHue Sign in to your HSN account, then click the heart icon in the top right hand corner of any product you want to watch. A red heart icon will appear at the top right of the HSN home page whenever you're signed in. This will be your favorites file. You'll get alerts at the top left whenever your favorites go on sale.

Re: HSN customer service....that was refreshing

Black Cat Back — Sat, 30 Jan 2016 02:58:59 GMT

I have had this happen on numerous occasions with HSN. They stand by it. If you find it cheaper in 30 days from purchase, they give you credit. It's been that way for years.

Not only is it refreshing, but it's fair and makes you feel like an appreciated customer.

I don't buy as much from them as I used to, but I also find that their customer service reps are very nice and go out of their way to help you.

Re: HSN customer service....that was refreshing

ANewHue — Sat, 30 Jan 2016 03:55:53 GMT

@Ms X thanks for "walking" me through. All these years I've been shopping there and I never knew that. Learn something new everyday. Thanks again

@Black Cat Back and others no I knew that they would credIt the account but the CS was very friendly /accommodating and as I said it was a stark contrast from what I've been experiencing lately.

Re: HSN customer service....that was refreshing

Pook — Sat, 30 Jan 2016 10:27:57 GMT

WOW!! I never knew that. I would just have been happy to get another at a reduced price. I just bought an NFL jacket at a reduced price and then I saw it preseted $30 cheaper. Since they have the price reduction policy I might just call CS.

Re: HSN customer service....that was refreshing

HiLo — Sat, 30 Jan 2016 17:15:06 GMT

I have always been happy with the return policies of both HSN and QVC. Recently I ordered a car cane from HSN which was advertised as fitting all cars. Comments were made on their site of the horrific cost of sending them back as they definitely don't fit all cars. When I called their customer service they said they did offer a refund on wrongly advertised refund postage and agreed to send me a free mailing label. A few days later I received a letter from HSN telling me not to bother to return the item but just keep it and they would credit my account with the entire purchase. Perhaps because this was a vendor purchase?

Incidentally the car cane I received from the Q cost more but was better made and thankfully fit my car!