topic Re: Help! What's going on? in Among Friends

Help! What's going on?

ElinaSmall1985 — Sun, 10 Jan 2016 17:59:04 GMT

I keep receiving conflicting information about an order I made. I chose expedited shipping and it's suppossed to get here tomorrow but it still says in process. I called the automated line and it says it was backordered however I emailed customer service same day and they said it had been shipped and will be here on the 12th? So i called customer service again and they said it was still in process and HASN'T been shipped.

So where it stands now I have an email from customer support that says it HAS been shipped, a customer service rep telling me that it still in process, an automated message telling me it's backordered and the status on my order via the website saying in process! Color me confused! Has this happened to anyone else? I have no idea what is going on. This is the first time this has happened. Any ideas?

Re: Help! What's going on?

Susan-QVC — Sun, 10 Jan 2016 18:09:12 GMT

@ElinaSmall1985 I'm so sorry for the confusion. Please email us on the social team and provide the order info, we will gladly take a look and hopefully clear this up for you. Email us at QVCSocialTeam@QVC.com.

Susan

Re: Help! What's going on?

chrystaltree — Sun, 10 Jan 2016 18:13:32 GMT

Not to me personally but my niece has a similar story. She ordered a Play Station and and tracking says in process; customer service told her it's on the way and when she called customer service a 2nd time, she was told that it's been back ordered and she'll receive a litter with all the details. Now, she's worried that they'll take the 2nd easy pay on an item she doesn't even have and for all she knows might never have. I feel bad because I suggested QVC. I assured her that QVC was dependable. The made a liar out of me.

Re: Help! What's going on?

ElinaSmall1985 — Sun, 10 Jan 2016 18:18:08 GMT

AWWW well it's not your fault! Go figure that when you suggest something to someone that has been perfect for you so far it all goes wrong. I have ordered a bit from QVC though I am still a newbie and this is the first time that this has happened! I hope your niece gets her Playstation. It sucks because I was so excited about my order that I chose expedited shipping and now it might not even come. : (

Re: Help! What's going on?

ECBG — Sun, 10 Jan 2016 18:19:01 GMT

@ElinaSmall85 wrote:
I keep receiving conflicting information about an order I made. I chose expedited shipping and it's suppossed to get here tomorrow but it still says in process. I called the automated line and it says it was backordered however I emailed customer service same day and they said it had been shipped and will be here on the 12th? So i called customer service again and they said it was still in process and HASN'T been shipped.

So where it stands now I have an email from customer support that says it HAS been shipped, a customer service rep telling me that it still in process, an automated message telling me it's backordered and the status on my order via the website saying in process! Color me confused! Has this happened to anyone else? I have no idea what is going on. This is the first time this has happened. Any ideas?

***********************So sorry you're having this problem. If you call CS after recieving it you should be able to get free shipping because it wasn't expidited at all!

Re: Help! What's going on?

ElinaSmall1985 — Sun, 10 Jan 2016 18:31:43 GMT

@ECBG wrote:
@ElinaSmall85 wrote:
I keep receiving conflicting information about an order I made. I chose expedited shipping and it's suppossed to get here tomorrow but it still says in process. I called the automated line and it says it was backordered however I emailed customer service same day and they said it had been shipped and will be here on the 12th? So i called customer service again and they said it was still in process and HASN'T been shipped.

So where it stands now I have an email from customer support that says it HAS been shipped, a customer service rep telling me that it still in process, an automated message telling me it's backordered and the status on my order via the website saying in process! Color me confused! Has this happened to anyone else? I have no idea what is going on. This is the first time this has happened. Any ideas?
***********************So sorry you're having this problem. If you call CS after recieving it you should be able to get free shipping because it wasn't expidited at all!

I think I will take your advice and call about the shipping when the order comes.
Shipping is already sooooo expensive. I'm just worried it's backordered and I won't get it. I recently lost my wedding band so this was suppossed to be my replacment. It's weird because I ordered it on the 9th and when I went back yesterday everthing required a waitlist but now today most sizes are showing as available. Maybe it's a sytem error?

Re: Help! What's going on?

ECBG — Mon, 11 Jan 2016 21:50:45 GMT

@ElinaSmall1985 wrote:

@ECBG wrote:
@ElinaSmall85 wrote:
I keep receiving conflicting information about an order I made. I chose expedited shipping and it's suppossed to get here tomorrow but it still says in process. I called the automated line and it says it was backordered however I emailed customer service same day and they said it had been shipped and will be here on the 12th? So i called customer service again and they said it was still in process and HASN'T been shipped.

So where it stands now I have an email from customer support that says it HAS been shipped, a customer service rep telling me that it still in process, an automated message telling me it's backordered and the status on my order via the website saying in process! Color me confused! Has this happened to anyone else? I have no idea what is going on. This is the first time this has happened. Any ideas?
***********************So sorry you're having this problem. If you call CS after recieving it you should be able to get free shipping because it wasn't expidited at all!
I think I will take your advice and call about the shipping when the order comes.
Shipping is already sooooo expensive. I'm just worried it's backordered and I won't get it. I recently lost my wedding band so this was suppossed to be my replacment. It's weird because I ordered it on the 9th and when I went back yesterday everthing required a waitlist but now today most sizes are showing as available. Maybe it's a sytem error?

************************You never know. I'm sorry. Hopefully it won't be much longer. (Hug)

Re: Help! What's going on?

adoreqvc — Tue, 12 Jan 2016 18:06:58 GMT

I hope your order arrives very soon intact, and please do update us.

Re: Help! What's going on?

feline groovy — Wed, 13 Jan 2016 04:10:00 GMT

Welcome to the Q boards.

Re: Help! What's going on?

tedEbear — Wed, 13 Jan 2016 04:21:53 GMT

@ElinaSmall1985----It is something that is pretty much an easy fix. Don't forget there are thousands of orders that are processed all the time, especially the Holidays. It happens across the board. I ordered something for my sons and 3 days AFTER delivery ,received a phone call informing me that my purchases were on backorder!! Be easy you will be helped.-----tedEbear

Re: Help! What's going on?

lovestopaint — Wed, 13 Jan 2016 14:21:22 GMT

Elina,

Susan the QVC rep. told you what to do and they are willing to help you whydon't you take her advice?

Re: Help! What's going on?

ElinaSmall1985 — Wed, 13 Jan 2016 15:22:56 GMT

Just to update everyone my order still hasn't been shipped. Customer Service is great though. They gave me a $50 dollar credit and changed my delivery to free express delivery for when it is done processing. I'm just a little antsy because this was suppossed to be my replacement wedding band and it had shown backorder once already so I am scared I won't be able to get it. I have sort of fallen in love with the item so I would be bummed if it never ships. There has to be some sort of confusion at the warehouse because almost immediately after it said backordered I clicked on the item and it showed that it was available. I feel like it has been in processing FOREVER. Also I'm an Prime member from that other site that rymes with FAMAZON so I think I'm a little spoiled.I'm used to 2 day shipping so this slow processing from QVC is a little hard to deal with. I shop a lot online but I am farely new to the Q. I have rarely had trouble from any online merchant butI know hiccups happen. It's just hard to be patient and I am tempted to just order a wedding band from somewhere else just to have one on my finger.

Hopefully it ships soon! Part of me wants to cancel and the other part wants this ring. Maybe I will give it another day or two. Thanks for all the kind words if nothing else you all made me feel better.

Re: Help! What's going on?

ElinaSmall1985 — Wed, 13 Jan 2016 15:25:53 GMT

@lovestopaint wrote:
Elina,
Susan the QVC rep. told you what to do and they are willing to help you whydon't you take her advice?

I did.

Re: Help! What's going on?

ElinaSmall1985 — Wed, 13 Jan 2016 15:29:20 GMT

@feline groovy wrote:
Welcome to the Q boards.

Thank you!!! I like your user name

Re: Help! What's going on?

feline groovy — Wed, 13 Jan 2016 18:38:58 GMT

@ElinaSmall1985 wrote:
@feline groovy wrote:
Welcome to the Q boards.
Thank you!!! I like your user name

Thanks!