topic Re: How does HSN do it? in Among Friends

How does HSN do it?

Mistreatedbycs — Sun, 11 Apr 2021 04:23:13 GMT

What does HSN do, place an order and they ship it the next day and within a 3-4 day period I have my merchandise.

Doesn't matter what it is, it's here.

Now for the Q, placed the order on 4/4, sat in processing for 3 days, shipped and who knows when it will get here. Do I need it fast, no, but that's not the point, I bought it, paid for it, and it should be here.

All owned by the same Corporation but it doesn't appear or operate the same way.

I just need to stop buying. period. Go to the store, buy it, use it and no need for any frustration. I think that'll be the way to go.

Re: How does HSN do it?

Goodie2shoes — Sun, 11 Apr 2021 04:32:40 GMT

my HSN orders always get here quicker that QVC and I'm in Missouri. I just had a QVC order that took almost 20 days to get here. It sat in Kansas City MO for 10 days, then to Cedar Rapids IA, on to Des Moines IA and finally to St. Louis Most of the time my orders go past me from the east coast to Kansas City Mo then back to St. Louis. Makes no sense to me but it is what it is

Re: How does HSN do it?

Kachina624 — Sun, 11 Apr 2021 05:56:10 GMT

I've never had a HSN order ship the next day. Usually it's about 3 days and I get it in about a week later. Their operation is miniscule compared to QVC's, with millions more customers and item in stock.

Re: How does HSN do it?

Johnnyeager — Sun, 11 Apr 2021 07:56:58 GMT

My HSN experiences are similarly positive. Items inevitably ship the next day, usually from their own facility, not the shared one.

There's no legitimate excuse for QVC's shoddiness.

Re: How does HSN do it?

RealtyGal2 — Sun, 11 Apr 2021 09:00:43 GMT

My QVC deliveries have speeded up in the last 2 weeks. I think they may be turning a corner. Maybe they are hiring back some warehouse employees.

eRe: How does HSN do it?

Foxxee — Sun, 11 Apr 2021 14:05:45 GMT

@Mistreatedbycs

I have more experience with QVC and have had long processing times. Similar incidents as mentioned here occurred mostly during the Christmas season; although, for me have improved, but currently, I only ordered items I knew were in stock for some time.

Processing times QVC vs HSN

Last 3 orders from both.

QVC

Ordered Shipped

3/21 3/25

3/26 3/30

3/26 3/31

4-5 days in process.

HSN

3/3 3/5

3/11 3/14

3/18 3/21

2-3 days in process.

Actual shipping time depends on the proximity of the fulfillment center to your house and the carrier.

Usually, the problem is with unreliable USPS. To cut shipping times down by a day or two and more consider UPS My Choice Plus for $19 a year. UPS will bypass USPS to deliver directly to your residence.

Re: How does HSN do it?

on the bay — Sun, 11 Apr 2021 10:14:26 GMT

I ordered Valerie's lampost on march 29th. Got an email confirmation, then nothing.

Did a live chat a few days ago and was told that is was on advance order and would arrive May 7th.

Well, I guess it was good I checked so I could stop watching for an email showing it shipped.

They asked for feedback on the "chat" and I said thank you but the hosts and QVC should be better at telling people what they ordered is not really there or ready to ship, it is on "advance order."

Maybe they said that eventually on air after the initial presentation, but I didn't see it and didn't see it on re-watching on video, nor any sign of that by my original confirmation email.

I only order something maybe once or twice a year and I then understood what people go through with all their shipping frustrations.

It really is surprising how inadequate this large company is in terms of communication, their shipping, returns, website, on and on.

Maybe they just count on the volume of customers or something.

I too have always found much better service from HSN when I did order, in terms of crediting any returns, their shipping and communication.

Delays are understandable and maybe a lot of the vendors are unable to deliver as fast as before but one thing QVC could do to improve is their communication regarding these delays and being upfront about when if ever something will arrive.

Re: How does HSN do it?

deeva — Sun, 11 Apr 2021 13:06:18 GMT

What has surprised me this year is the number of items that QVC presents with ship dates that are weeks away. Especially with the garden decor shows.

If they don't have the products readily available, they should stop airing them. I saw a couple of garden items I wanted to buy, but they wouldn't ship for over a month. No thanks, I'll shop somewhere else.

Re: How does HSN do it?

On It — Sun, 11 Apr 2021 18:26:07 GMT

HSN is in Florida. QVC is in Pennsylvania. The COVID response and restrictions vary greatly between these two states. State restrictions as well as company guidelines would have an impact on shipping times. These are two separate companies that operate independently even though they are owned by one corporation.

COVID is far from being subdued. The warehouse worker's safety is a top priority. I'll happily wait an extra week or so if it means no one's health is being put at risk by being in an overcrowded warehouse just to get a shipment out a few days faster.

Re: How does HSN do it?

chrystaltree — Sun, 11 Apr 2021 18:30:59 GMT

HSN is smaller than QVC so they ship faster. Also HSN doesn't have the wide variety of products that QVC has. I get my HSN and SHOPHQ purchases in 5 or 6 days. It's amazing. But to be fair, I get most of my QVC packages in 7 or 8 days. Things that ship directly from the vendor do take longer.

Re: How does HSN do it?

froggy — Sun, 11 Apr 2021 20:47:11 GMT

@On It wrote:
HSN is in Florida. QVC is in Pennsylvania. The COVID response and restrictions vary greatly between these two states. State restrictions as well as company guidelines would have an impact on shipping times. These are two separate companies that operate independently even though they are owned by one corporation.

COVID is far from being subdued. The warehouse worker's safety is a top priority. I'll happily wait an extra week or so if it means no one's health is being put at risk by being in an overcrowded warehouse just to get a shipment out a few days faster.

Has nothing to do with Florida vs Pennsyvania or Covid. Everything I have ever purchased from HSN over the last 10 years has been shipped from Ontario, California or sometimes from the vendor - not from the state where they are broadcasting.

Re: How does HSN do it?

Rockycoast — Sun, 11 Apr 2021 21:05:45 GMT

ITA @Mistreatedbycs HSN is so much better at shipping their orders than QVC. HSN is better than QVC at everything imo, but that is for another post. Placed an order on April 5 with HSN, had it within days. Placed another order with them on the 8th, already enroute to me. People try and blame the pandemic for QVC's poor performance with their shipping. The Q's shipping problems were awful even before that started. Just one of the reasons I very seldom order from the Q.

Re: How does HSN do it?

Tinkrbl44 — Mon, 12 Apr 2021 07:27:21 GMT

@froggy wrote:
@On It wrote:
HSN is in Florida. QVC is in Pennsylvania. The COVID response and restrictions vary greatly between these two states. State restrictions as well as company guidelines would have an impact on shipping times. These are two separate companies that operate independently even though they are owned by one corporation.

COVID is far from being subdued. The warehouse worker's safety is a top priority. I'll happily wait an extra week or so if it means no one's health is being put at risk by being in an overcrowded warehouse just to get a shipment out a few days faster.
Has nothing to do with Florida vs Pennsyvania or Covid. Everything I have ever purchased from HSN over the last 10 years has been shipped from Ontario, California or sometimes from the vendor - not from the state where they are broadcasting.

@froggy

Huh ... I've bought a few things from QVC lately that shipped from the Ontario warehouse. Maybe both QVC and HSN ship from there.

Re: How does HSN do it?

Johnnyeager — Mon, 12 Apr 2021 07:46:08 GMT

HSN has no distribution or fulfillment centers in Florida, so Covid in Florida is irrelevant to the discussion.

Most of my HSN items come from Piney Flats, Tennessee or the shared HSN/QVC facility in Bethlehem which handles many east coast destinations.

Re: How does HSN do it?

Judaline — Mon, 12 Apr 2021 13:52:44 GMT

@Goodie2shoes wrote:
my HSN orders always get here quicker that QVC and I'm in Missouri. I just had a QVC order that took almost 20 days to get here. It sat in Kansas City MO for 10 days, then to Cedar Rapids IA, on to Des Moines IA and finally to St. Louis Most of the time my orders go past me from the east coast to Kansas City Mo then back to St. Louis. Makes no sense to me but it is what it is

I'm thinking their shipping and their computer programmer are one and the same.

Re: How does HSN do it?

Boomernichols — Mon, 12 Apr 2021 14:02:38 GMT

@Mistreatedbycs I placed an order Sunday at 5:00 pm and can no longer cancel. What was I thinking? My order will not arrive until April 22, I need the gift for the 20th as a birthday happy for a friend. I will NEVER purchase from the Q as it has not shipped yet, but NO. I can not cancel either.