topic Re: Mail problem--anyone have this happen? in Among Friends

Mail problem--anyone have this happen?

KKJ — Wed, 31 Mar 2021 11:44:39 GMT

I received an order--well partial order---from Amazon yesterday and stamped on the pkg was the message "received unsealed". I opened pkg to find most of my order missing! I contacted Amazon CS to make sure my order was all shipped in one pkg and yes it was. Obviously someone somewhere opened my pkg and took my stuff! I shouldn't be surprised as it was shipped UPS Mail Innovations and have had lot of probs with them in the past. What does one do in this case? What recourse do I have if someone outright opens and steals stuff from my pkg? And yes, Amazon already refunded me for the missing items, but I find it disturbing that people in mailing system (or whoever it is) can get away with doing this.

Re: Mail problem--anyone have this happen?

CalminHeart — Wed, 31 Mar 2021 11:49:38 GMT

Your recourse is that Amazon fixed it for you.

If you still want to do something, report it to USPS and UPS on their websites.

Re: Mail problem--anyone have this happen?

Pook — Wed, 31 Mar 2021 11:57:35 GMT

@KKJ I would contact both UPS and USPS to file reports and get it on record that the items were missing. Don't be so quick to accuse USPS. At this point you really do not know where the stuff was taken or fell out. Who stamped the package received unsealed? It happened before that. If UPS did then USPS isn't responsible. Definitely get reports filed though.

Re: Mail problem--anyone have this happen?

KKJ — Wed, 31 Mar 2021 12:11:38 GMT

You're right. I don't know when and where it happened. Am going to my PO today and ask about if I sould file report or what. Thanks for your thoughts on this!

Re: Mail problem--anyone have this happen?

ECBG — Wed, 31 Mar 2021 12:39:32 GMT

I agree with @Pook .

I would take the package and contents exactly as you received them to the post office and ask to speak to the postmaster.

Re: Mail problem--anyone have this happen?

RespectLife — Wed, 31 Mar 2021 14:29:53 GMT

@KKJ

I kinda disagree...you will be wasting a trip and your time during which you don't need to be exposed to other people.

Your PO will NOT care. They will write up a form and tell you they will investigate...of which there will be NO resolution.

Don't put yourself through that. Stay away from a useless trip exposing yourself at a time when it really isn't prudent to do so.

File a complaint online. It will go just as far as standing in line as the PO will. The clerk can't resolve it and honestly, could care less.

Re: Mail problem--anyone have this happen?

Deb0509 — Wed, 31 Mar 2021 13:51:46 GMT

Years ago I returned a handbag to QVC. I just dropped it off at the Post Office, with the return label on it, just like I always did. Days later I realized that I hadn't gotten an email from QVC saying it was on it's way back to them. I called the Post Office and the person on the phone said "I guess that someone wanted whatever was in your package." That was it!! Since then I have never just dropped a package off - I always bring it to the counter and get a receipt. You just can't trust people.

Re: Mail problem--anyone have this happen?

Anonymous032819 — Wed, 31 Mar 2021 13:52:15 GMT

Don't automatically assume that a person opened your box and stole your stuff.

Packages ride numerous conveyor belts, and go through many machines, that it could've gotten caught on something, and been opened that way. Also, sometimes tape doesn't always stay stuck down.

Besides, there are cameras all over the place inside of the buildings where mail and packages go to. The packages move on the belts/rollers at a fast pace.

Most likely no person opened your box. It could've had tape that became unstuck, or as I said, the box could've got snagged on something, and opened that way, and the contents fell out.

Re: Mail problem--anyone have this happen?

CelticCrafter — Wed, 31 Mar 2021 14:41:39 GMT

Not with packages but I have gotten mangled mail in a plastic bag from them saying it was damaged in transit.

Re: Mail problem--anyone have this happen?

geezerette — Wed, 31 Mar 2021 14:58:49 GMT

I've gotten messages like that before, and when the package arrived they often looked rather mangled. In fact, I just got one that has been delayed yesterday that looked like the box had been retaped.

But they always have had the entire contents inside and intact.

Re: Mail problem--anyone have this happen?

Sooner — Wed, 31 Mar 2021 16:32:46 GMT

@KKJ wrote:
I received an order--well partial order---from Amazon yesterday and stamped on the pkg was the message "received unsealed". I opened pkg to find most of my order missing! I contacted Amazon CS to make sure my order was all shipped in one pkg and yes it was. Obviously someone somewhere opened my pkg and took my stuff! I shouldn't be surprised as it was shipped UPS Mail Innovations and have had lot of probs with them in the past. What does one do in this case? What recourse do I have if someone outright opens and steals stuff from my pkg? And yes, Amazon already refunded me for the missing items, but I find it disturbing that people in mailing system (or whoever it is) can get away with doing this.

@KKJ How many packages have you gotten like this? If it is not a recurring thing, I'd take my refund and be happy. At this point, no reason to assume someone took the things. By problems do you mean you routinely get opened packages?

Re: Mail problem--anyone have this happen?

KKJ — Wed, 31 Mar 2021 16:46:07 GMT

@Sooner No, not opened but I've had several pkgs lost when shipped UPS MI.

And to all you saying I should quit whining and just be happy that I was refunded, well, yeah the prob isn't that I wasn't refunded, but it's still a pain and am willing to bet if it happened to you you'd feel the same way. Thing is, I ordered vitamin supps I was out of so now have to reorder from another company and wait another week (or more) to get them. So don't be so quick to judge and tell me I'm being out of line by being annoyed by it. As I said, not the first time I've had mail issues with this carrier.

Re: Mail problem--anyone have this happen?

SeaMaiden — Wed, 31 Mar 2021 16:50:15 GMT

@KKJ I have received empty packages before... and also some from Amazon. Sometimes it is just not sealed well... the shipper ships it full or empty as it is their job to deliver it. I would not look at it as someone stealing your goods... pretty negative outlook. Amazon or who ever sent it will reimburse you..

It is just STUFF isn't it? I would not get too upset over STUFF.

Re: Mail problem--anyone have this happen?

KKJ — Wed, 31 Mar 2021 17:42:16 GMT

@RespectLife wrote:
@KKJ

I kinda disagree...you will be wasting a trip and your time during which you don't need to be exposed to other people.

Your PO will NOT care. They will write up a form and tell you they will investigate...of which there will be NO resolution.

Don't put yourself through that. Stay away from a useless trip exposing yourself at a time when it really isn't prudent to do so.

File a complaint online. It will go just as far as standing in line as the PO will. The clerk can't resolve it and honestly, could care less.

You are right @RespectLife , it isn't worth it and will do as you suggest and not bother now with making the trip to PO.

Re: Mail problem--anyone have this happen?

VaBelle35 — Wed, 31 Mar 2021 18:50:48 GMT

I sent a mailing tube through FedEx last year to one of our other offices on the other coast. The tube eventually made its way back to me, a mangled mess. It looked like it was run over by a truck after getting stuck in a sorting conveyor belt.

The fact that the return address was still visible enough to send it back to me was a miracle.

The sheer volume of packages moving around in the US alone is staggering, so the fact that 1% of stuff arrives the worse for wear or we only get part of it due to the box being opened in transit, is a pretty good record.

Re: Mail problem--anyone have this happen?

embgm — Wed, 31 Mar 2021 23:29:50 GMT

I ordered the Philosophy TSV last week and never received it. The tracking info stated the empty carton was found discarded in the trash but no product was found. You would think it would be difficult to sneak out of a building,

4 large bottles of Philosophy body wash without getting caught , but someone did! QVC gave me a refund as the item sold out.

Re: Mail problem--anyone have this happen?

KKJ — Wed, 31 Mar 2021 23:42:10 GMT

@embgm But are you SURE someone took it? It could've fallen out of the box you know. Just kidding. I was called being very negative and out of line for suggesting someone may have taken my missing items from my pkg. And no, I DON'T know what happened to my missing items as you don't either, but we can still be annoyed can't we?

Re: Mail problem--anyone have this happen?

embgm — Wed, 31 Mar 2021 23:48:46 GMT

@KKJ wrote:
@embgm But are you SURE someone took it? It could've fallen out of the box you know. Just kidding. I was called being very negative and out of line for suggesting someone may have taken my missing items from my pkg. And no, I DON'T know what happened to my missing items as you don't either, but we can still be annoyed can't we?

Absolutely! I'm sure they didn't walk away on their own!

Re: Mail problem--anyone have this happen?

KKJ — Thu, 01 Apr 2021 00:06:21 GMT

@embgm No, def. not in your case---four huge bottles of shower gel. Well, someone is smelling very good with your Philosophy!

Re: Mail problem--anyone have this happen?

chrystaltree — Thu, 01 Apr 2021 17:32:57 GMT

Why do you assume that somone STOLE your items? That's incredibly insulting to all of the people who for the USPS under such trying circumstances now. They've all been working hard, long hours because everyone is shopping online now. Have you ever seen the postal facility? Thousands upon thousands of packages go through them and much of the handling and storage is done by machines. If a package arrives usealed, poorly sealed it can indeed open up and if the contents fall out somewhere, there's no way to connect the contents to specific package. Also, I'm sure there are glitchess in the machinery. No one is going to risk their jobs for whatever you had in that package. Yes, the exact same thing happened to me but it was not Amazon, it was another company. That company sent me replacements for the two items that were not in that mangled, taped package I received. My packaged was smashed and covered in tape with that note that said they had received it unsealed, or maybe it said poorly sealed. I appreciated that they sent it to me so that I god get replacments. They could easily have tossed it out and made fight with the the sender.