topic Re: I do not understand............... in Among Friends

I do not understand...............

Katcat1 — Tue, 06 Apr 2021 00:45:01 GMT

I have had one return since the beginning of the year. I receive a letter talking about my returns since Feb. 2020 -- really? The letter to begin with is so tacky. QVC tries to come across as the queen of shopping networks with some prestige vendors and they they send out letters complaining about returns. Sometimes returns happen. You really did not like the item, it did not fit - too small or too big, many reasons but at least I don't wear clothes or shoes for 25 days get them completely dirty and return them like some people and then QVC turns around and sells the dirty items. I received a pair of shoes AS Is that were so filthy dirty I did not touch them. So if you want to send out letters at least do it with a little class giving a person's contact name on the letter. I know of no retailer that would ever send out letters. Business must be good otherwise you would never send out the letters. I am sure this will be deleted but it is the truth and you know it.

Re: I do not understand...............

Mom2Dogs — Tue, 06 Apr 2021 00:46:51 GMT

@Katcat1 ...Then I'll be next. Sending back a 2nd item tomorrow, and yes, checked measurements, should have fit. I could barely get my arms in the sleeves.

Other item was Susan Graver TSV...all day they said the pockets don't bag out...the pockets bag out......back it went.

Re: I do not understand...............

Katcat1 — Tue, 06 Apr 2021 00:49:40 GMT

@Mom2Dogs Girl, it happens and there are returns. I am not keeping something for the sake of the Q. Yes, measurements can be incorrect. I recently had a top that fit fine but I expected it to be a much bigger.

Re: I do not understand...............

Laneysmom — Tue, 06 Apr 2021 01:08:00 GMT

I agree with the OP...returns happen! Since Feb. 2020, many things have happened that have driven many QVC shoppers to shop more (thus avoiding brick and mortar stores and the health risks within). With more purchases come proportionately more returns. In addition to the reasons listed by the OP...I have returned items that were of poor quality or in poor condition because of the careless way they were packed. Apparently QVC expects us to continue ordering more items...of lesser quality..that take far longer to arrive at their destination...and in worse condition than ever before. QVC....it's time for you to bring back the Quality, Value, and Convenience that once defined you !!!

Re: I do not understand...............

Kachina624 — Tue, 06 Apr 2021 01:12:15 GMT

Funny how people who get these letters can always justify poor shopping habits. It's always QVC's fault. If it was so bad, why did you keep buying it? We all know it takes A LOT of returns to earn one. How much did you return BEFORE the first of the year?

Better to not mention receiving the letter.

Re: I do not understand...............

rms1954 — Tue, 06 Apr 2021 01:13:15 GMT

Just a thought but do you return more than you keep?

Re: I do not understand...............

Luvsmyfam — Tue, 06 Apr 2021 01:31:52 GMT

Don't feel bad,I got the same letter.i got a thrashing of comments in here.and yes,I followed sz chart,and it still didn't work out.bet u if u ordered today,they would take your order.ignore negative comments in here

Re: I do not understand...............

Lali1 — Tue, 06 Apr 2021 01:34:26 GMT

It seems quite a few people have gotten these letters. It is tacky. It's not like returning is stealing. So what's the problem?

And I don't know why people need to defend Qvc on this. Imagine standing in line at a store to return something and having another customer telling you off about returning something.

Re: I do not understand...............

Katcat1 — Tue, 06 Apr 2021 01:36:32 GMT

@Kachina624 There is nothing to be ashamed of returning something. I had never had returns and then I just had a bad spell and had about 6. So what? I remember a couple of tops did not look right. Anyway, the letters are tacky and maybe you should work for QVC.

Re: I do not understand...............

Katcat1 — Tue, 06 Apr 2021 01:39:25 GMT

@Laneysmom That is so true about presentation. Most of the clothes are in a plastic bag and tossed in the mailing plastic bag. There is no nice presentation like Nordstrom.

Re: I do not understand...............

Katcat1 — Tue, 06 Apr 2021 01:41:43 GMT

@rms1954 This really does not deserve an answer but since the beginning of time I have kept much more than I returned. QVC is doing well with sales so now the letters start coming out. It is so tacky but it is a shopping network and their true colors are starting to show.

Re: I do not understand...............

Kachina624 — Tue, 06 Apr 2021 01:42:09 GMT

@Katcat1 If you're having a bad spell, time to quit shopping. Maybe YOU should work for QVC so you could see the return situation from their viewpoint.

Re: I do not understand...............

Katcat1 — Tue, 06 Apr 2021 01:43:13 GMT

@Kachina624 OMG! Please.

Re: I do not understand...............

proudlyfromNJ — Tue, 06 Apr 2021 01:48:44 GMT

@Katcat1 I would just ignore it.

Re: I do not understand...............

colleena — Tue, 06 Apr 2021 01:49:00 GMT

@Katcat1 A zillion years ago I got a similar letter ... one thing I remember is it had figured out my return rate in some kind of fraction kind of thing. I think that sometimes there's a period of time that I might have a higher # of returns but honestly most of the time I do my research & return only when necessary. Please don't beat yourself up too much.

Re: I do not understand...............

GenXmuse — Tue, 06 Apr 2021 01:58:03 GMT

They must be lowering the threshold for getting the letter. I thought I read somewhere here it was a 40% return rate. As far as starting to show their true colors, they've been doing this for a long time.

Re: I do not understand...............

RetRN — Tue, 06 Apr 2021 01:56:18 GMT

The hosts are constantly saying you can return or exchange items like it's no big deal. I guess that isn't the case.

Re: I do not understand...............

Katcat1 — Tue, 06 Apr 2021 02:05:23 GMT

@proudlyfromNJ What gets me is they don't have the decency to have the author of the letter on it so you can call that person. If they don't want my business so bee it but don't go over what you originally went over that is totally ridiculous.

Re: I do not understand...............

Etoile308 — Tue, 06 Apr 2021 02:42:47 GMT

The letter is a corporate letter in keeping with their corporate policy. It doesn't need to have been written by any specific person. It's the same corporate policy that other retailers, online and brick & mortar have had in place for ages. I'm thinking at least 15 years.

When your percentage of returns outnumber your purchases, (@sherrikay, didn't you write that your percentage was 65%) QVC merely, merely, merely sends a letter. They do not refuse a return. They send a letter.

Other retails can and do refuse returns.

Returns do cost a retailer, and that cost is then passed on to me.

I think QVC is pretty specific about what constitutes an "as is" item. They do allow returns on these items. Other retailers make them "final sale".

Re: I do not understand...............

sann — Tue, 06 Apr 2021 02:50:46 GMT

So what else can one do when you order a pair of beach pants, and you get a pair of size 8 denim jeans !!!!!