topic Re: Restaurant question in Among Friends

Restaurant question

drizzellla — Thu, 19 Sep 2019 02:30:08 GMT

Tonight we went out to dinner at a popular steakhouse restaurant.

As we were sitting down the waitress asked us what we wanted to drink. She wanted us to order the special drinks. Since we didn't have a chance to look at the special drinks, I said I would have ice tea. My husband ordered a glass of wine

The waitress brought a carafe of wine.

We ordered an appetizer and we got it in a reasonable time. I ordered a house salad and entree. The waitress asked if I wanted the salad before the entree. I said yes.

We sat awhile. Then a server came out. She tried to place our entrées on 2 different tables. Then she came to our table. There was a side we did not order but the rest was our entrees.

We eventually flagged down our waitress and said I did not get my salad. When I was almost finished my entree I got the salad.

I asked for another drink. We were both finished eating and waiting for the check. I had waited at least 10 minutes for the drink. She flew by and said she would get me my drink. I said never-mind.

She was pushing dessert. We just wanted the check. We looked at the check. She charged me for 2 drinks. And picked the most expensive carafe of wine, even though my husband asked for a glass. And charged us for a side we did not order. We had her remove the charges for items we did not get.

We then noticed she put that we were a party of 3. We were wondering why.

Does it matter?

Re: Restaurant question

CAcableGirl2 — Thu, 19 Sep 2019 02:40:29 GMT

@drizzellla Once the bill had been corrected, it would no longer be an issue to me and I wouldn't be upset, but I would certainly have her fix the check and if you think it was intentional, I would speak to management.

If she was just new or overwhelmed, I would just let it go....but I always double check the checks just to make sure that I'm not overcharged.

It certainly sounds like she tried to "upsell" you to increase the amount of your bill...and therefore the amount of your tip.

Oh, and be sure to keep your copy of the receipt and compare it to you credit card statement, if you paid using a credit card.

Re: Restaurant question

ECBG — Thu, 19 Sep 2019 02:40:45 GMT

I would have asked for the manager. Her behavior was inexcusable.

Re: Restaurant question

SharkE — Thu, 19 Sep 2019 02:44:08 GMT

We were eating at a bbq restaurant one time and where I come from you can't eat bbq without onions. I asked for them couple of times, never came

Tx isn't big on onions. LOL

Re: Restaurant question

blackhole99 — Thu, 19 Sep 2019 02:46:42 GMT

Was this happening on purpose or was the place so busy and they didn't have enough waitresses and she made a mistake? I would have said something about the wine when she brought the carafe to the table. I know the more the waitress sells the bigger the tip, so that might explain it if they were not that busy. I always like to give servers the benefit of the doubt because basically they work for tips.

Re: Restaurant question

Sage04 — Thu, 19 Sep 2019 02:47:18 GMT

@SharkE , are the onions cooked or raw? That´s a new one for me.

Re: Restaurant question

MarkeieMark — Thu, 19 Sep 2019 02:50:02 GMT

I would have asked for a manager in a NY minute. Don't care.

Re: Restaurant question

FancyPhillyshopper — Thu, 19 Sep 2019 03:04:50 GMT

Maybe the popularity means they are overworked and overwhelmed.

Maybe the server is new.

I would never accept a carafe if I ordered a glass--OR if I did take it, I would say nothing.

There is no glamour or high pay in the server world--it is just a way to minimally make a living.

I try to always be kind and tip well.

Re: Restaurant question

rms1954 — Thu, 19 Sep 2019 03:05:32 GMT

Things don't always go perfect. We go out to restaurants with expectations that everything will go smoothly and it doesn't always work out that way. Could have been a number of reasons this was not a good experience. You ask "does it matter." Yes it matters. But I would have spoken up earlier on when issues presented themselves.

Re: Restaurant question

drizzellla — Thu, 19 Sep 2019 03:07:25 GMT

We have eaten in this restaurant several times before. Tonight it wasn't nearly as crowded as before.

The waitress was not new. She had been doing this job for years. I think that is why she tried to get us to order drinks before we saw the menu. It worked on my husband. He looked at the wine list after he saw how much the wine was.

Good Idea- we will check the credit card charge.

Re: Restaurant question

sunshine45 — Thu, 19 Sep 2019 03:09:09 GMT

strange that iced tea doesnt have free refills? everywhere we go iced tea is unlimited. usually sodas are also.

yes, there is a difference between a carafe and a glass of wine.....maybe you should hve mentioned it when she first brought it? "we didnt order a carafe, we ordered a glass."

as long as she took care of removing all of the issues on your check , i would not worry about it. if you want to comment further, leave a facebook, yelp, google review and mention these things. companies do read them.

Re: Restaurant question

Sooner — Thu, 19 Sep 2019 03:11:40 GMT

It must be a Texas thing. It isn't the norm in Oklahoma and Arkasnas that I know of.

Why would you want vegetables? That means you can't eat as much meat. . . Which is the point of bbq. It's like why would you want a sandwich if you had a fork?

Re: Restaurant question

rms1954 — Thu, 19 Sep 2019 03:13:17 GMT

@drizzellla wrote:
We have eaten in this restaurant several times before. Tonight it wasn't nearly as crowded as before.

The waitress was not new. She had been doing this job for years. I think that is why she tried to get us to order drinks before we saw the menu. It worked on my husband. He looked at the wine list after he saw how much the wine was.

Good Idea- we will check the credit card charge.

I'm confused. You say the waitress was not new and been doing it for years and that's why you think she tried to get you to order drinks before you saw the menu? I do not get the connection. And you didn't check the credit charge? With all the issues that's the one thing I would have done.

Re: Restaurant question

Anonymous032819 — Thu, 19 Sep 2019 03:17:58 GMT

Her mind may have been elsewhere.

Maybe a loved one is sick, and possibly in the hospital, and she is worried about them.

Maybe she had a fight before work with her s/o.

I'd cut her some slack, especially if all the other times that you have been at this restaurant, she service has been good.

After she is a human being, and no human being does their job perfectly 100% of the time.

Re: Restaurant question

SharkE — Thu, 19 Sep 2019 03:21:43 GMT

@Sage04 wrote:
@SharkE , are the onions cooked or raw? That´s a new one for me.

@Sage04 I like Vidalia onions on bbq, hamburgers, about anything LOL

raw.

Re: Restaurant question

SharkE — Thu, 19 Sep 2019 03:29:15 GMT

@Sooner wrote:
It must be a Texas thing. It isn't the norm in Oklahoma and Arkasnas that I know of.

Why would you want vegetables? That means you can't eat as much meat. . . Which is the point of bbq. It's like why would you want a sandwich if you had a fork?

Not Tx. Ind, where I come from. BBQ is usually served on rye bread too up there. I gave up on Rye bread long time ago. LOL They don't know what it is.

Another weird thing in Tx when we first moved here they said "you want beans in your chili"? What ? what else is there ? LOL I thought what a stupid question, then, after yrs down here I figured out Tx chili is just meat.

Every place has it's own cultural menus. Like, too, I call that steak that looks like hamburger 'minute' steak, down here, the butcher said "what"?

Then, he said "oh you mean cube steak". OK. LOL

The meat in a chili base up in Ind is called 'chili roll' , down here it's chili brick.

Re: Restaurant question

NicksmomESQ — Thu, 19 Sep 2019 03:47:25 GMT

DH & I go out to dinner often. If I have an issue with anything I expect the waiter/waitress to handle it.If I’m not satisfied with their handling of the situation I ask for a manager.

Eating out isn’t cheap.We go out to relax & spend time together.If the service is unsatisfactory that causes stress which defeats the purpose of going out.Luckily, it doesn’t happen often.

Re: Restaurant question

Bridgegal — Thu, 19 Sep 2019 04:31:35 GMT

@SharkE

We have a saying in Texas:

If you know beans about chili, you know there are NO beans in chili.

I love pinto beans, red beans but I don't want them in my chili. Texas thing.

I've never heard of chili brick.

Re: Restaurant question

Tinkerbell3 — Thu, 19 Sep 2019 05:04:27 GMT

Why on earth didn't you say anything? I would have asked to talk to a manager.

Re: Restaurant question

Tinkerbell3 — Thu, 19 Sep 2019 05:04:55 GMT

Why did your husband accept a carafe if he ordered a glass???