topic Re: Problems With Amazon Prime Shipping? in Among Friends

Problems With Amazon Prime Shipping?

patticakes — Wed, 28 Aug 2019 12:13:43 GMT

Many times lately I have been given a delivery date through UPS only to find delivery has been delayed one or more days. Currently, I have a very important item scheduled for delivery today only to get a notice this am that delivery has changed with no updated time or day. I really need this item and can purchase it locally and have it today. What should I do and what's my recourse through Amazon?

Re: Problems With Amazon Prime Shipping?

Montana — Wed, 28 Aug 2019 12:31:33 GMT

@patticakes

Did you contact Amazon customer service?

Re: Problems With Amazon Prime Shipping?

Boehm Collector — Wed, 28 Aug 2019 12:39:40 GMT

@patticakes wrote:
Many times lately I have been given a delivery date through UPS only to find delivery has been delayed one or more days. Currently, I have a very important item scheduled for delivery today only to get a notice this am that delivery has changed with no updated time or day. I really need this item and can purchase it locally and have it today. What should I do and what's my recourse through Amazon?

@patticakes .... this happens much too often with Amazon. But I find it always happens when Amazon is doing the actual delivery.... never with items shipped via USPS or UPS. Whenever I get a email from Amazon stating that my package is delayed I KNOW that I will never receive it. Unfortunately, many times when this has happened I try to re- order the item only to discover it is no longer available. In fact, I had an order that was supposed to be delivered yesterday.. but I received the dreaded email. I think that some of their employees are stealing packages. How is it possible that a package in on the truck for delivery and all of a sudden just disappears?? I have never (and I do most of my shopping on line) had any other on-line vendor lose packages on me. It only happens with Amazon.

Re: Problems With Amazon Prime Shipping?

mimomof4 — Wed, 28 Aug 2019 12:39:42 GMT

In reality I think you answered your question when you said you can purchase the item locally and get it today.

When you experience this problem is it with items sold through Amazon or its 3rd party retailers. The issue may lie with the retailer who sold the product.

Re: Problems With Amazon Prime Shipping?

Boehm Collector — Wed, 28 Aug 2019 12:43:22 GMT

@ Montana wrote:
@patticakes
Did you contact Amazon customer service?

@ Montana ... Amazon has lost MANY packages on me....... only those that are being delivered by Amazon (not the USPS or UPS). When I call customer service the most they will do is refund the cost ...... but, all too often, when I try to re-order the item, it is no longer available. Very frustrating! And starting to get rather old. No other on-line vendor has ever lost a package on me. Whenever I receive an email from Amazon stating that my package is delayed I know I will never receive it.

Re: Problems With Amazon Prime Shipping?

Boehm Collector — Wed, 28 Aug 2019 12:45:43 GMT

@mimomof4 wrote:
In reality I think you answered your question when you said you can purchase the item locally and get it today.

When you experience this problem is it with items sold through Amazon or its 3rd party retailers. The issue may lie with the retailer who sold the product.

@mimomof4 .. I have had Amazon lose MANY packages on me .... but it has always been with the packages that are to be delivered by Amazon.... never those that have been shipped by the vendor via USPS or UPS.

Re: Problems With Amazon Prime Shipping?

FranandZoe — Wed, 28 Aug 2019 12:46:03 GMT

Are you sure it was eligible for "Prime" delivery?

I'd cancel it. Or like someone else said contact Customer Service if you can't cancel.

Re: Problems With Amazon Prime Shipping?

Montana — Wed, 28 Aug 2019 16:06:06 GMT

@Boehm Collector

Since this is a UPS delivery delay, @patticakes might be able to get more information from Amazon.

I contacted Amazon just yesterday about a UPS delivery problem (delivery text sent in error) and was able to get specific information.

And I agree, Amazon delivery is the worst.

ETA: Amazon contacted me within seconds of asking them to call me about the problem order.

Re: Problems With Amazon Prime Shipping?

wonderfulworld — Wed, 28 Aug 2019 13:01:03 GMT

When I shop with Amazon I usually choose the later delivery where you get the $1.00 off a kindle book purchase. They add up and I now have $10.00. You have to use it in a certain time frame, though.

Like you, I have learned that Prime delivery can be slow. I have never had anything lost. Returns are a breeze.

In my experience, Sephora and Belks are the worst to order on line from. Some things from Belks just never get shipped (I think they ship from stores that show the items in stock and then they don't come). Sephora has items showing in stock and then they are sold out, yada...end of my VIB status even though I tried to order.

Bath and Body Works has the best packaging, very secure. Philosophy is good too but haven't ordered much directly from them.

Re: Problems With Amazon Prime Shipping?

chrystaltree — Wed, 28 Aug 2019 13:01:38 GMT

You should Amazon's customer service or go online and request that CS call you. They are fast, they call you back within an hour. I buy a lot with Amazon Prime and I have had things arrive a day after the expected delivery date. Lately, within the past several weeks, my Amazon Prime stuff comes via the Usps or Amazon drivers in the new little white vans. I'm much of my Prime purchases in 24 hours now. Pretty amazing.

Re: Problems With Amazon Prime Shipping?

Peaches McPhee — Wed, 28 Aug 2019 13:20:23 GMT

I recently signed up for a 30 day amazon prime membership (for Prime Day), and I was not impressed by the so-called quick delivery. I did not notice any increased speed. I cancelled it, because you can still get free shipping if you spend over $25 (which is not hard to do), without the additional Prime fees.

Re: Problems With Amazon Prime Shipping?

Anonymous032819 — Wed, 28 Aug 2019 13:22:31 GMT

@ Montana wrote:
@Boehm Collector
Since this is a UPS delivery delay, @patticakes might be able to get more information from Amazon.

I contacted Amazon just yesterday about a UPS delivery problem (delivery text sent in error) and was able to get specific information.

And I agree, Amazon delivery is the worst.

Wait!!!

What???

You mean....it isn't QVC with the worst delivery anymore????

Re: Problems With Amazon Prime Shipping?

Anonymous032819 — Wed, 28 Aug 2019 13:24:48 GMT

I am proud to say that I have never had a package lost, and I have been ordering From Amazon pretty much since day 1.

Re: Problems With Amazon Prime Shipping?

Montana — Wed, 28 Aug 2019 14:04:42 GMT

I only had major problems with Amazon local delivery (AMZL). Very few problems with Amazon delivery by USPS or UPS.

And I’ve never had problems with QVC delivery. I think it must depend on where one lives.

Re: Problems With Amazon Prime Shipping?

Effie54 — Wed, 28 Aug 2019 14:08:00 GMT

Same here. UPS used to deliver all of Amazon Prime packages here (even on Sunday). Not anymore. They're sent to the USPS and arrive when ever the post office gets them here. Too bad UPS broomed Amazon's shipping.

Re: Problems With Amazon Prime Shipping?

GAQShopr53 — Wed, 28 Aug 2019 14:26:08 GMT

I must say that I have only had two issues with shipping when ordering from Amazon over the years and both were due to poor packaging. The first item spilled and UPS did a terrible job of explaining this so I had to call Amazon and they reshipped.

The second item was damaged and the post office contacted Amazon informing them of the damage. I was told to keep the item and they sent a replacement. The replacement arrived damaged and as stated it was due to poor packaging.

You should call Amazon first and attempt to trace the package...like others have stated they will either refund or replace if the item is available. This way you will know if you should go and purchase locally since you really need the item.

Re: Problems With Amazon Prime Shipping?

hckynut — Wed, 28 Aug 2019 15:13:34 GMT

@patticakes

Any problem I might have with anything Amazon, I call customer service. Almost always solves the problem.

Should I ever need a "very important item" and can find it locally, even if it costs more, I buy it locally. Never had or will have your exact problem. Give 'em a call!

hckynut

Re: Problems With Amazon Prime Shipping?

hckynut — Wed, 28 Aug 2019 15:19:22 GMT

@ Montana

I fully agree. Amazon should leave their deliveries to the companies that are strictly in the delivery business. Just stick to their selling, and in my experiences, great customer service.

hckynut

Re: Problems With Amazon Prime Shipping?

AuntMame — Thu, 29 Aug 2019 05:41:50 GMT

@Peaches McPhee wrote:
I recently signed up for a 30 day amazon prime membership (for Prime Day), and I was not impressed by the so-called quick delivery. I did not notice any increased speed. I cancelled it, because you can still get free shipping if you spend over $25 (which is not hard to do), without the additional Prime fees.

I had Prime for a year and the advertised two-day shipping just never happened for me. Amazon always had excuses. I cancelled Prime and I seem to receive purchases just as quickly as when I had it.

I don't order from Amazon as much as I used to. They now have so many counterfeit goods, or low-quality products.

Re: Problems With Amazon Prime Shipping?

ID2 — Thu, 29 Aug 2019 10:31:09 GMT

I don't understand why the OP even ordered this item if she said that she could have bought it locally and needs it ASAP. Why didn't she just go and buy it?? Amazon is certainly not to blame.