topic Reviews in Among Friends

Reviews

Fiero Woman — Thu, 15 Mar 2018 20:30:11 GMT

Why ever does QVC allow people to make reviews on an item they have not purchased? I was looking up wind spinner and all three reviews of a new one were made by individuals who had not purchased the wind spinner, maybe the brand but not this item. Makes me not believe or pay any attention to reviews. A review should be of the product not an opinion of the company.

Re: Reviews

I am still oxox — Thu, 15 Mar 2018 20:45:45 GMT

This has been an ongoing discussion, unless QVC checks names against item numbers before publishing a review it will continue to occur

Re: Reviews

qbetzforreal — Thu, 15 Mar 2018 20:50:14 GMT

This question has been raised before and one Moderator (who shall remain nameless) said that it was okay for someone to give an opinion of product w/o purchasing it.

Re: Reviews

chrystaltree — Thu, 15 Mar 2018 20:52:10 GMT

That's something no one can understand. It's why I don't pay much attention to reviews. I never buy cookware and kitchen stuff but I can post reviews on all that stuff, all day long...lol People just make stuff up for the fun of it.

Re: Reviews

blackhole99 — Thu, 15 Mar 2018 21:00:18 GMT

When a person watches a presentation on QVC and believes what the host and vendor say, then they should be able to review the product whether they buy it or not.

Re: Reviews

Alison Wonderland — Thu, 15 Mar 2018 21:03:29 GMT

@Fiero Womanwrote:
Why ever does QVC allow people to make reviews on an item they have not purchased? I was looking up wind spinner and all three reviews of a new one were made by individuals who had not purchased the wind spinner, maybe the brand but not this item. Makes me not believe or pay any attention to reviews. A review should be of the product not an opinion of the company.

It's a balancing act and every solution has drawbacks.

On HSN, you can only leave a review if you've purchased an item - within a certain time frame and directly from HSN. If you own the item but bought it elsewhere, you can't review it. If the item comes in a different configuration or has a new item number, you can't review it. I find their system too restrictive.

QVC changes items numbers and reconfigures items on a regular basis. I could have never ordered item A12345 before, but it might be a 5-piece kit that I have every part of from various other purchases. If they followed HSN's system, I couldn't leave a review of A12345 because I didn't purchase that item number, even if I have all the items.

QVC has differnet order numbers for one-time delivery of an item and for the exact same thing on auto-delivery. If I order something on A-D, I try to remember to copy and paste my review into the single-delivery item number, too. With the HSN system, I couldn't do that because it's not the same item number.

QVC sells things I've purchased elsewhere, but I can still review them here even if I bought the item at another store. HSN's system doesn't allow for that, so I can't review items I have a lot of experience with just because I bought it somewhere else.

For those reasons, I don't mind the open policy. As you said, you can read the review and figure out the person didn't actually try the item and then you can choose to discount the review if youw want. You can also click the button to report the review if you think it doesn't belong. I report reviews where the person is reviewing the wrong item and reviews where the person clearly hasn't used the item she or he is reviewing.

Re: Reviews

Fiero Woman — Thu, 15 Mar 2018 21:22:42 GMT

@blackhole99 I am sorry but watching a presentation doesn't give one the knowledge of giving a review. A review should be if you have used or own the product and your experience with the product. Now, I won't believe any review.

Re: Reviews

Fiero Woman — Thu, 15 Mar 2018 21:23:31 GMT

If you review a book, you have read it, not looked at the cover on tv.

Re: Reviews

Alison Wonderland — Thu, 15 Mar 2018 21:27:25 GMT

@blackhole99wrote:
When a person watches a presentation on QVC and believes what the host and vendor say, then they should be able to review the product whether they buy it or not.

That's way too extreme. I've seen a presentation for many skincare products and I have no business reviewing them if I haven't tried them. I don't know how they feel, how they smell, how effective they may or may not be, or if they break me out. There's no way I would presume to write a review on those.

Just like I've seen food presentations on QVC. I've never ordered those popt stickers and seeing them doesn't mean I know how they taste, if they have a good consistency, if they smell nice. Why would I have any business reviewing food I've never eaten? That would be ridiculous.

Re: Reviews

Mz iMac — Thu, 15 Mar 2018 21:27:36 GMT

I have done a review on a Q kitchen product that I have but purchased from elseware. The product was the exact same model that Q was selling as a TSV.

Re: Reviews

Fiero Woman — Thu, 15 Mar 2018 21:52:14 GMT

@Mz iMac You own the product and a review would be appropriate. Doesn't make any difference where it was purchased. You have hands-on experience with the product.

Re: Reviews

blackhole99 — Thu, 15 Mar 2018 22:52:25 GMT

@Fiero Woman @Alison Wonderlandlet's face it, when you buy something on TV you take a chance, review or no review. If the Q doesn't want the customer to believe their presentation and demos than why go to the trouble. Some customers believe everything the Q says and does on air, so why should they have to experience the product to confirm that. Either they like what they see or they don't. Evidently the Q doesn't mind them voicing their opinions in a review.

Re: Reviews

StephfromIdaho — Thu, 15 Mar 2018 23:07:27 GMT

Perhaps they have received the item as a gift.

Re: Reviews

BirkiLady — Fri, 16 Mar 2018 02:52:52 GMT

@Fiero Woman @StephfromIdaho @blackhole99 - Well, I didn't think QVC could disappoint me any further, but this post left me with my jaw on the floor. People actually post reviews on QVC without purchasing from QVC? That really removes ALL credibility from all reviews, doesn't it?

So, the reviews I've left in all honesty, mean absolutely nothing since many (wonder what percentage?) of the reviews aren't purchased from QVC and/or left by a real buyer about the product. SMH

Then, add THIS to my disappointment: Following each purchased, QVC sends an email asking for my review! I've often felt that was tacky in itself and often didn't review a product just to be ornery.

My review should be based on my OWN desire to rate a product . . . certainly not because the company asked me to do so.

Now I'm so disgruntled after reading about unethical reviews. What a disappointment that I ever became involved with QVC, purchased from them, wrote any reviews (glowing and so-so) and tolerated those unprofessional hosts until a couple of years ago when I finally ceased watching altogether. How I wish all of my reviews could be deleted!!!

This is enough to change my name from BirkiLady or stop QVC completely. Have to seriously think about my values. WOW - huge disappointment.

Re: Reviews

chrystaltree — Fri, 16 Mar 2018 20:54:00 GMT

@blackhole99wrote:
When a person watches a presentation on QVC and believes what the host and vendor say, then they should be able to review the product whether they buy it or not.

You must be someone who makes up phony reviews because that is exactly what you are saying. The point of product review is to express one's opinion about the product. We can all see the presentations...lol As many times as we want...lol Reviews are supposed to be from people who actually tasted the food or tried on the shoes or wore the pants or felt the fabric of a shirt. How the heck can someone review something just because they saw Rick present it?

Re: Reviews

blackhole99 — Fri, 16 Mar 2018 23:53:47 GMT

@chrystaltreeIf you think I make up phony reviews as you call them, then just pass by my reviews, simple, no.

Re: Reviews

Kachina624 — Sat, 17 Mar 2018 02:12:59 GMT

@BirkiLadywrote:
@Fiero Woman @StephfromIdaho @blackhole99 - Well, I didn't think QVC could disappoint me any further, but this post left me with my jaw on the floor. People actually post reviews on QVC without purchasing from QVC? That really removes ALL credibility from all reviews, doesn't it?

So, the reviews I've left in all honesty, mean absolutely nothing since many (wonder what percentage?) of the reviews aren't purchased from QVC and/or left by a real buyer about the product. SMH

Then, add THIS to my disappointment: Following each purchased, QVC sends an email asking for my review! I've often felt that was tacky in itself and often didn't review a product just to be ornery.

My review should be based on my OWN desire to rate a product . . . certainly not because the company asked me to do so.

Now I'm so disgruntled after reading about unethical reviews. What a disappointment that I ever became involved with QVC, purchased from them, wrote any reviews (glowing and so-so) and tolerated those unprofessional hosts until a couple of years ago when I finally ceased watching altogether. How I wish all of my reviews could be deleted!!!

This is enough to change my name from BirkiLady or stop QVC completely. Have to seriously think about my values. WOW - huge disappointment.

@BirkiLady. I think every online company with which I do business sends a follow-up asking for a review.....except QVC. I've never gotten one from them.

Re: Reviews

BirkiLady — Sat, 17 Mar 2018 02:28:52 GMT

@Kachina624Never? They've been sending an email the day after I receive every item for several years. Like clockwork. So much for being a good consumer in the past! I'm so disillunsioned with this latest information. Knew the hosts were full of BS, but to allow false reviews is so unethical. What else do they do that we don't know about yet? Or do posters know more you care to share? What an eye-opener yesterday! WOW

Re: Reviews

Kachina624 — Sat, 17 Mar 2018 04:38:52 GMT

@BirkiLady. I know I put forth a lot of effort into writing accurate, honest reviews, as I think many others do. It's very disheartening to read some where it's obviously been written by someone who has never set eyes on the item. There have also been occasions where it was obvious the vendor wrote the review. These things are reported but nothing is done. Its best to take all reviews with a grain of salt, so to speak.

Re: Reviews

BirkiLady — Sat, 17 Mar 2018 19:43:32 GMT

@Kachina624 Live and learn! That was one hxxx of a lesson for me. Over the shock, but still completely disappointed in QVC's lack of policy. Although I should have known better, shouldn't I? Speaks volumes about the hosts, vendors and their lack of ethics doesn't it? <face slap>