topic Re: I love Zappos customer service in Among Friends

I love Zappos customer service

Meowingkitty — Thu, 15 Feb 2018 04:32:54 GMT

I ordered a purse for just under $200.00 on Tuesday. It shipped Tuesday evening and was supposed to arrive Wednesday. Somehow UPS lost/misplaced/misdirected it. Anyway according to UPS it said the address was invalid, which it wasn’t. I always have my packages delivered to a nearby UPS store as I got tired of waiting until almost 9:00 for them to deliver to my house. Anyway, I called Zappos and they contacted UPS and got it solved and Zappos is going to refund my entire purchase because of the inconvenience I suffered. I get a Kate Spade crossbody for nothing. And it should be here either Thursday or Friday.

Re: I love Zappos customer service

Cakers3 — Thu, 15 Feb 2018 04:39:45 GMT

Lucky you!! Enjoy!

Re: I love Zappos customer service

Daisy Sunflower — Thu, 15 Feb 2018 11:20:48 GMT

They're giving you a $200 handbag for free just because it would be arriving one or two days late?

Re: I love Zappos customer service

ID2 — Thu, 15 Feb 2018 11:27:13 GMT

OP, wow what a remarkable story about Zappos. I feel they started the trend with fast, free shipping many years ago and everyone followed them! I would LOVE to get a Kate Spade bag for nothing!

Re: I love Zappos customer service

Meowingkitty — Thu, 15 Feb 2018 12:42:02 GMT

Yeah, the customer service agent said he will be refunding my account and I should see it in a couple of days. I certainly didn’t expect that. I was expecting nothing or maybe a $10 credit at the most.

Re: I love Zappos customer service

tropics21 — Thu, 15 Feb 2018 15:07:32 GMT

kindly inform us if you see it on your credit card. LOL, I find over and over "millenial" customer service will say anything to get you off the phone, speaking on a phone is a let down. They would rather text, my point here, they are lazy, for the most part, and nothing effects them, ever

Re: I love Zappos customer service

Cwoldie — Thu, 15 Feb 2018 17:33:10 GMT

How do you know the agent is a millennial? Zappos is a very reputable company who, I expect, will stand by their word. You don't get many "deals" at Zappos buy you do get fast shipping, a great free return policy and excellent customer service.

my daughter is a millennial. She has a great job, is not lazy and loves to talk on the phone.

Re: I love Zappos customer service

Cakers3 — Thu, 15 Feb 2018 17:42:48 GMT

You'd be surprised what Zappos has done in terms of customer service. I don't doubt for one moment that the OP will receive a free bag.

Zappos has been know to send flowers to customers with foot surgery and even suppling a free pair of shoes (no return necessary) to a groom whose shoes ended up somewhere else by another vendor a day before his wedding.

The customer service strategy is tops with them; and a dig at millenials is so not needed. I doubt just millenials work at Zapppos anyway.

Re: I love Zappos customer service

SelahG — Thu, 15 Feb 2018 20:27:32 GMT

Wow, @Meowingkitty and @Cakers3 ... I've never ever had any problems with Zappos service, but that is so nice to know. They really go the extra mile for customer satisfaction.

I started out with Zappos for ordering shoes online because of their easy, free return policies and I still buy most of my shoes through them. Though I agree, they don’t offer too many sales, the service and variety make up for that to me. I love the detailed descriptions on shoes (and other items), as well as helpful reviews, too. Really convenient since I have over-pronating and hard to fit feet. Wide in the toe area and narrow at the heal. Because of the great fitting guides I have only had to return two pairs of shoes in all my years of shopping there.

Enjoy your lovely bag, @Meowingkitty!

Re: I love Zappos customer service

I am still oxox — Thu, 15 Feb 2018 23:02:34 GMT

Last year I had a problem with two returns that took months to be credited, in truth i forgot about them but when I saw the credits I was so angered, I called Zappos and got a snappy answer.

A day or two later a got call from a supervisor who was so apologetic, she offered me a gift card of 100 dollars I was floored

Re: I love Zappos customer service

Cakers3 — Thu, 15 Feb 2018 23:39:58 GMT

@SelahGwrote:
Wow, @Meowingkitty and @Cakers3 ... I've never ever had any problems with Zappos service, but that is so nice to know. They really go the extra mile for customer satisfaction.

I started out with Zappos for ordering shoes online because of their easy, free return policies and I still buy most of my shoes through them. Though I agree, they don’t offer too many sales, the service and variety make up for that to me. I love the detailed descriptions on shoes (and other items), as well as helpful reviews, too. Really convenient since I have over-pronating and hard to fit feet. Wide in the toe area and narrow at the heal. Because of the great fitting guides I have only had to return two pairs of shoes in all my years of shopping there.

Enjoy your lovely bag, @Meowingkitty!

@SelahG We used to have a terrific shoe outfit here-every brand you could imagine and always able to find my size and width.

Unfortunately they closed and that is how I started with Zappos. Never had a disappointing experience.

Some people think that the price of the free shipping in built into the cost but I found the shoes elsewhere and even on the Q were the same price, with shipping on top.

The only thing with Zappos is sometimes they don't have all the colors or newest styles.

Re: I love Zappos customer service **UPDATE*

Meowingkitty — Fri, 16 Feb 2018 12:57:07 GMT

Zappos credited my account and the bag is out for delivery today.

Re: I love Zappos customer service

Tyak — Fri, 16 Feb 2018 18:16:35 GMT

I've also received a free bag from Zappos. They're a wonderful company to deal with, and they seem to go above and beyond to serve their customers. You can't beat their delivery time, I order before 1pm Pacific time and my purchase is delivered the next day without fail and there is no S&H fee and also free returns. And the prices are the same as in stores. I can't speak highly enough of them.

Re: I love Zappos customer service

SelahG — Sat, 17 Feb 2018 04:55:12 GMT

@Cakers3wrote:
@SelahGwrote:
Wow, @Meowingkitty and @Cakers3 ... I've never ever had any problems with Zappos service, but that is so nice to know. They really go the extra mile for customer satisfaction.

I started out with Zappos for ordering shoes online because of their easy, free return policies and I still buy most of my shoes through them. Though I agree, they don’t offer too many sales, the service and variety make up for that to me. I love the detailed descriptions on shoes (and other items), as well as helpful reviews, too. Really convenient since I have over-pronating and hard to fit feet. Wide in the toe area and narrow at the heal. Because of the great fitting guides I have only had to return two pairs of shoes in all my years of shopping there.

Enjoy your lovely bag, @Meowingkitty!

@SelahG We used to have a terrific shoe outfit here-every brand you could imagine and always able to find my size and width.

Unfortunately they closed and that is how I started with Zappos. Never had a disappointing experience.

Some people think that the price of the free shipping in built into the cost but I found the shoes elsewhere and even on the Q were the same price, with shipping on top.

The only thing with Zappos is sometimes they don't have all the colors or newest styles.

@Cakers3, at the time I was living up in ND -- very near the Canadian border. I had to cross that border to find shoes to fit me in an actual B&M shoe store. You can imagine my excitement when Zappos came along! Felt like I was in cyber-shoe paradise!

I still prefer to shop there over even Amazon. I did purchase many pairs of Birkenstocks here at QVC, because as you say .... Zappos doesn't always have the newest styles and colors in stock. They no longer carry them here, which is very unfortunate.

So long as I can find what I need at a fair price and with great customer service, I'm a happy camper. 😊

Re: I love Zappos customer service

LurkyLoo — Sun, 18 Feb 2018 18:46:44 GMT

@ID2wrote:
OP, wow what a remarkable story about Zappos. I feel they started the trend with fast, free shipping many years ago and everyone followed them! I would LOVE to get a Kate Spade bag for nothing!

I agree, as best as my memory serves, @ID2 - the fast free shipping and returns began with Zappos.

I started with ordering shoes for work since I had to stand on my feet so much. They pointed me to just what I needed- no tiresome searches through hundreds of shoes that wouldn't fit or work for me.

I was so happy when they added others items with all of the same outstanding service.

Enjoy that handbag, @Meowingkitty with the bonus of cash kept to put in it! 😊

topic Re: I love Zappos customer service in Among Friends

I love Zappos customer service

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