topic Re: Macy's Returns in Among Friends

Macy's Returns

FranandZoe — Sat, 07 Oct 2017 14:09:44 GMT

With all the complaints about QVCs return policy (mine included) I just had to rave about Macy's policy. The two Macy's closest to me (20 minutes away) closed in the last year or so - so I recently decided to make some returns by mail. First of all it's a free service. You print the shipping label right off the website. Secondly anything purchased online within the last year can be returned. But amazingly it's so fast. I took a package to Staples on Wednesday after 4PM to return it via UPS - Macy's received it Friday. And I've found they credit my account very quickly too - within a few days. This is just amazing to me. It's not just the Q who takes so long on returns - so many other companies do too. Macy's is the best by far. Plus you can return things from multiple orders in one box - it's no problem. Just wanted to share.

Re: Macy's Returns

kelsey17 — Sat, 07 Oct 2017 14:12:00 GMT

Love Macys.......usually get the order within a week and have done a few returns with no problem and contacted by email that my acct has been credited....very good!

Re: Macy's Returns

KathyPet — Sat, 07 Oct 2017 14:19:50 GMT

GLad to hear that you get good service from Macy's doing a mail return because you surely do not get it when shopping in their stores. YOu trek from register to register hoping to find someone who actually works there to ring you up. DOn't even bother asking about the merchandise because they know absolutely nothing about what they sell and couldn't care less anyway. THe large mall near me actually has two Macy's and the merchandise is always a mess on the racks. DRessing rooms are dirty with hooks falling right out of the walls. I simply refuse to set foot in either one of them.

Re: Macy's Returns

dal23 — Sat, 07 Oct 2017 14:22:37 GMT

They are great. Thanks for the reminder - I have some things that need to go back and are nearing the deadline. Hope I can find the receipts. For some reason, not all my orders are logged on my Macy's online account. The only issue I have with Macy's is that their website is a little difficult to navigate. It's kind of overwhelming. (Meanwhile the selection in the stores is pretty pathetic) I do most of my shopping at Boscov's. Couldn't live without it!

Re: Macy's Returns

FLGators — Sat, 07 Oct 2017 15:16:06 GMT

FYI - the "LAST ACT" has a 30 day return window. They do not take returns after 30days, system marks it down to a few cents automatically.

Re: Macy's Returns

FrostyBabe1 — Sat, 07 Oct 2017 15:18:18 GMT

I've found that the quality of customer service at Macy's really depends on the store you shop at.

In my small store in SW Michigan, it's horrible. The sales associates are rude, snotty and act like they're doing you a favor. Merchandise is all jumbled together and if you ask for assistance with something, the response is typically "you'll just need to look thru the racks".

In the store at UTC Mall in Sarasota, it's completely different. The store is much larger with a lot more selection and very helpful associates.

The store at Herald Square in NYC....wowsers! They couldn't do enough to help me find just the right things. Sleeves a little long on a jacket? No worries, we have it in petite and we'll have that department bring it to you to try on...no need to go to the petite floor. I stood patiently for nearly 30 minutes waiting to get someone to take a handbag out of the case for me to look at, and the manufacturers rep that was there authorized an additional 15% discount because I'd had to wait so long.

Re: Macy's Returns

jpie — Sat, 07 Oct 2017 15:32:27 GMT

@FrostyBabe1 wrote:
I've found that the quality of customer service at Macy's really depends on the store you shop at.

In my small store in SW Michigan, it's horrible. The sales associates are rude, snotty and act like they're doing you a favor. Merchandise is all jumbled together and if you ask for assistance with something, the response is typically "you'll just need to look thru the racks".

In the store at UTC Mall in Sarasota, it's completely different. The store is much larger with a lot more selection and very helpful associates.

The store at Herald Square in NYC....wowsers! They couldn't do enough to help me find just the right things. Sleeves a little long on a jacket? No worries, we have it in petite and we'll have that department bring it to you to try on...no need to go to the petite floor. I stood patiently for nearly 30 minutes waiting to get someone to take a handbag out of the case for me to look at, and the manufacturers rep that was there authorized an additional 15% discount because I'd had to wait so long.

______

So true! There is a marked difference between the store location and it is due to management.

I used to work part time at Macy's for three years (I had great career). I loved the employee discounts and enjoyed being a SA! During my three years of working weekends only, I had two different store managers. One was a spastic mess, the other one great. The store made great strides when we switched up the store manager. Many times, if a store is under-performing, they force management shifts within a metro area.

Re: Macy's Returns

GCR18 — Sat, 07 Oct 2017 15:46:10 GMT

Glad to hear Macy's online is a good experience. I gave up on Macy's years ago because they used to carry a lot of name brands. Over the years, they've transitioned to a lot of what I call, no name brands. Style & Co. (I think that's what they are called), exploded. Then trying to get help or wrung up was a nightmare.

Re: Macy's Returns

kaydee50 — Sat, 07 Oct 2017 16:00:42 GMT

I agree with the OP. Macy's customer service is great! In the past couple of years we've bought a fair amount of furniture from them. Had to return a storage bed that needed a fair amount of assembling/disassembling for reasons that were not Macy's fault. They quickly arranged to have the bed picked up, no charge, no problem. Have had other items delivered by them and again fast and efficient. We're planning to buy a mattress from them based on their great customer service and fair prices.

Why people continue to complain about QVC's policies when there are other options always baffles me!

Re: Macy's Returns

kaydee50 — Sat, 07 Oct 2017 16:03:32 GMT

@GCR18 wrote:
Glad to hear Macy's online is a good experience. I gave up on Macy's years ago because they used to carry a lot of name brands. Over the years, they've transitioned to a lot of what I call, no name brands. Style & Co. (I think that's what they are called), exploded. Then trying to get help or wrung up was a nightmare.

My complaint is that Macy's carries too much of a limited number of name brands, i.e., Michael Kors and Ralph Lauren. I actually prefer their brands, Charter Club, Karen Scott, etc.

Re: Macy's Returns

IMW — Sat, 07 Oct 2017 16:52:38 GMT

Thanks for sharing this. I wish Macy's would improve their web site, I find it unwieldy, but after reading your post I'll give it another shot.

Re: Macy's Returns

SeaMaiden — Sat, 07 Oct 2017 17:31:53 GMT

@FranandZoe Thank for sharing. Many companies gain their customer base on their excellent service. They get my business!

Re: Macy's Returns

NycVixen — Sat, 07 Oct 2017 17:34:52 GMT

@dal23 wrote:
They are great. Thanks for the reminder - I have some things that need to go back and are nearing the deadline. Hope I can find the receipts. For some reason, not all my orders are logged on my Macy's online account. The only issue I have with Macy's is that their website is a little difficult to navigate. It's kind of overwhelming. (Meanwhile the selection in the stores is pretty pathetic) I do most of my shopping at Boscov's. Couldn't live without it!

@dal23 FYI - Don't worry about finding the receipts. Several years ago, Macy's instituted a new policy where every purchase in store gets a special sticker placed on the item. Once I returned something and I couldn't find my receipt and they just scanned the sticker and it acts like a receipt.

If you bought it online, macy's also emails you a receipt so you should have that. EIther way, I'm certain you'll be able to return it.

Macy's has been my favorite store since I was little when I would go to the 34th St store in NYC. That store and Macy's bring such happy memories for me. I always meet people at that store and visit whenever I'm in the area. It feels like home to me.

Re: Macy's Returns

FranandZoe — Sat, 07 Oct 2017 18:39:56 GMT

@dal23 wrote:
They are great. Thanks for the reminder - I have some things that need to go back and are nearing the deadline. Hope I can find the receipts. For some reason, not all my orders are logged on my Macy's online account. The only issue I have with Macy's is that their website is a little difficult to navigate. It's kind of overwhelming. (Meanwhile the selection in the stores is pretty pathetic) I do most of my shopping at Boscov's. Couldn't live without it!

You don't even need a receipt as long as you can find the order online.

Re: Macy's Returns

FranandZoe — Sat, 07 Oct 2017 18:45:32 GMT

Thanks everyone!

Sorry to hear so many don't care for shopping in Macy's storres. I personally prefer online shopping. I seem to only shop in the store when I return something and I'm not even doing that anymore. I love Macy's website. Love their sales and promos, star rewards etc. They have great deals IMO on high quality merchandise. And I think they have a nice mix of "name" designer brands and their own store brands. I get their catalogues too and find a lot of things in there that I can then buy online.

Re: Macy's Returns

I am still oxox — Sat, 07 Oct 2017 20:30:20 GMT

@NycVixen

I agree their Herald Square store is something special, I love the old wooden escalators, and I enjoy all the tourists that are always around.

This past Summer my DH was in HSS for a week, one of the days I was down visiting him I took a cab back and forth to Macy*s

Re: Macy's Returns

Daysdee — Sat, 07 Oct 2017 20:37:39 GMT

I love shopping Macy's online. Much more selection that at the local store. Lots of peites online too. My local store isn't far away. They have a counter specifically for returns of almost all items except jewelry and cosmetics which go to those departments for returns. If I don't have my receipt handy I can just insert my credit card in the scanner and they find my purchase information. Easy returns.

Re: Macy's Returns

VaBelle35 — Sat, 07 Oct 2017 23:48:15 GMT

The last order I placed at Macy's has an option to choose slower shipping and get $5 in Macy's Money. It's already free shipping so they are giving me $5.

Since I didn't need it quickly, I opted for the Macy's Money.

We'll see how this works out long term. I have to remember to use the Macy's Money.

Re: Macy's Returns

Calcgirl — Sun, 08 Oct 2017 03:16:50 GMT

I LOVE MACY'S!!!!!

Re: Macy's Returns

Katcat1 — Sun, 08 Oct 2017 03:24:50 GMT

They should do something right. I find their stores to be cluttered with so much stuff you can't walk through some aisles. I am somewhat bitter against Macy's because they took over Marshall Fields. I miss Marshall FIelds especially the State Street store (the mother store). It was so beautiful and had so many different restaurants that it was a pleasure to shop in and have lunch in. Macys closed almost all of the restaurants in the State Street store. and completely closed restaurants in suburban stores.