topic Re: Linea Jewelry Mixups! in Linea by Louis Dell'Olio

Linea Jewelry Mixups!

GraceCO — Wed, 23 Sep 2020 01:08:54 GMT

I know some of you have been through this before, so this is not a new issue. I've been lucky to get the right color of the right jewelry item pretty consistently, until now.

I ordered the fez, triple strand & bracelets in the grey and plum and the fez in caramel. As of today, I've received 4 boxes of jewelry and only one was the correct color. I've had the grey triple strand go to backorder and then in process back and forth for two weeks. It's still in process with no delivery date. CS has been helpful, but they have no clue why this necklace is "stuck" in process and hasn't shipped.

These jewelry pieces were "advance orders" so I don't understand why the vendor (and this is NOT QVC's fault) didn't have an exact count of the jewelry ordered, Now that they've shipped incorrect colors, I and other Linea Ladies, need to unravel it. Shipping it all back and then re-ordering the colors we expected to get, but didn't. Chances are we wouldn't get the reordered colors until the next reorder in mid October or maybe get lucky with returns.

Honestly, I could cope with all this aggravation if we weren't also dealing with a pandemic for 6 months and counting. But, this is now a bridge too far. I'm sending back the incorrect colors and calling it a day. Not reordering. Life is too short for this nonsense.

UPDATE: Now my three-strand grey necklace is backordered. I ordered this necklace in August as an "advance order" and I don't understand how the vendor couldn't get an accurate count of how many necklaces were ordered so they could fulfill them!

Re: Linea Jewelry Mixups!

JustJazzmom — Tue, 22 Sep 2020 20:20:37 GMT

I wonder if any other jewelry lines here have the same problems? Anyone want to weigh in?

Re: Linea Jewelry Mixups!

golding76 — Tue, 22 Sep 2020 20:24:55 GMT

Grace,

I feel your pain. As I had posted (and you may have read), I had the devil's own time getting the full set of the Linea clip exotic earrings.

Yesterday I received my Plum triple-strand bead necklace and love it. To be honest, I would have been happier with a higher grade of metal for the chain and lobster claw catch (and would have willingly paid more for it), but since mostly beads will show, I'm okay. The Caramel always appeared to my eye to show the beauty of these beads the best, and so I might, in the future, buy the Caramel.

After my clip earring botched fulfillment, which was ultimately corrected by the skillful QVC Team, I have experienced another mess. I ordered the TSV cardigan in Grey. It was shipped. What was shipped, however, was the new Linea turtleneck shell in Grey. I'd already purchased and received that. Now I am on waitlist for the cardigan, wondering if I ever will receive it.

Re: Linea Jewelry Mixups!

designista — Tue, 22 Sep 2020 20:37:56 GMT

Just a heads up, my Caramel Fez order contained the Grey Fez necklace and the Linea box it came in did indeed say Grey on the side of the box.

Mine was a QVC MISTAKE, not the vendors, for pulling the wrong item.

I ordered all three Fez items in all three colors, but this is the only item I have received.

Re: Linea Jewelry Mixups!

Maxine49 — Tue, 22 Sep 2020 20:53:27 GMT

@designista wrote:
Just a heads up, my Caramel Fez order contained the Grey Fez necklace and the Linea box it came in did indeed say Grey on the side of the box.
Mine was a QVC MISTAKE, not the vendors, for pulling the wrong item.

**********
It was actually a VENDOR mistake as the jewelry is shipped directly from the vendor, not QVC.

Re: Linea Jewelry Mixups!

GraceCO — Tue, 22 Sep 2020 21:06:55 GMT

@golding76 wrote:
Grace,

I feel your pain. As I had posted (and you may have read), I had the devil's own time getting the full set of the Linea clip exotic earrings.

Yesterday I received my Plum triple-strand bead necklace and love it. To be honest, I would have been happier with a higher grade of metal for the chain and lobster claw catch (and would have willingly paid more for it), but since mostly beads will show, I'm okay. The Caramel always appeared to my eye to show the beauty of these beads the best, and so I might, in the future, buy the Caramel.

After my clip earring botched fulfillment, which was ultimately corrected by the skillful QVC Team, I have experienced another mess. I ordered the TSV cardigan in Grey. It was shipped. What was shipped, however, was the new Linea turtleneck shell in Grey. I'd already purchased and received that. Now I am on waitlist for the cardigan, wondering if I ever will receive it.

@golding76

Thank you for weighing in. I do remember that clip earring mess! I've also had mixups in sizing once in awhile, but as one-offs, I can deal. I ordered so many pieces of this jewelry that it was a perfect storm when things went awry. It's too much.

I'm happy to hear you like your plum three-strand necklace. (Mine is still on the way, but I did get the plum bracelet delivered.) I hope your waitlisted grey gets fulfilled. That's a perfect example of what happens when the wrong item is shipped and your size is then unavailable. So frustrating. Maybe with returns you will get lucky. Fingers crossed for you.

Re: Linea Jewelry Mixups!

GraceCO — Tue, 22 Sep 2020 21:17:11 GMT

@Maxine49 wrote:
@designista wrote:
Just a heads up, my Caramel Fez order contained the Grey Fez necklace and the Linea box it came in did indeed say Grey on the side of the box.
Mine was a QVC MISTAKE, not the vendors, for pulling the wrong item.

**********
It was actually a VENDOR mistake as the jewelry is shipped directly from the vendor, not QVC.

Thanks @Maxine49 ! I thought so.

Re: Linea Jewelry Mixups!

KCFoxy — Wed, 23 Sep 2020 01:40:21 GMT

Order the 3 Strand Necklace in Caramel to go with various new separates. Also the Fez necklace in Plum, as these colors would be stunning either alone or as shown, together. First of all, received an email "Your Triple Strand Necklace has been canceled per your request." HUH???

Then the lovely Fez showed up. Plum? Nope but the caramel is lovely. I'm partial to real tiger's eye and those beads do apear real. Medallion, but not beads, fairly weighty.

PS Box labeled as Caramel. Since someone fiddled with my order, went ahead and changed my password. You just never know...

Re: Linea Jewelry Mixups!

sueinsf — Wed, 23 Sep 2020 01:52:43 GMT

I ordered the Triple Strand necklace in Caramel in August and it has gone back and forth from In Process to Backorder too. I think today it says Backorder.

Not sure why some of them have been shipped and not others. Maybe some colors came in earlier? Did anyone receive their Caramel yet or just the Plum has been received?

Re: Linea Jewelry Mixups!

golding76 — Wed, 23 Sep 2020 02:12:11 GMT

KcFoxy,

So I'm not the only one to have her order cancelled without having pulled the plug herself?

And I, too, have been caught in the "In Process"/"Backorder" insanity. What gives? So odd! Is this a cunning attack on Linea customers, to get them to go elsewhere or what?

I ordered the Bedouin Beaded Necklace & Earring Set in Multi-Blue on 9/10. First the order was In Process for days. Then it went to Backorder. The next day, back to IP, then a few hours later, to BO. This went on for days until I contacted the QVC Team.

They informed me that the reason my set kept going to IP was because someone entered a "1" in quantity available as a placeholder. So, the system thought there was one set in inventory. However, nothing was available.

BUT, the day before I ordered the Multi-Blue, I ordered the Multi-Honey, which also went into processing and then became backordered multiple times. On the day that the Multi-Blue was given a firm BO status, the Multi-Honey was cancelled. I did not cancel it. Who did? My thought was that there definitely is no Mulit-Honey even faintly available but there is a bit of hope a Mulit-Blue might appear, and that one was placed on BO.

What a mysterious way to do business.

Re: Linea Jewelry Mixups!

DiAnne — Wed, 23 Sep 2020 18:47:07 GMT

@GraceCO

I ordered the fez in grey and the bracelets in plum and grey. The bracelets came but the fez went from advance order to back order. I had planned on wearing the grey fez with the grey tweed jacket but I did not care for the jacket after I saw it (I already have three grey jackets!). I returned the grey bracelets and cancelled the back ordered grey fez. I guess I will just stick with WK.

Re: Linea Jewelry Mixups!

breee — Wed, 23 Sep 2020 21:24:40 GMT

I ordered the fez in plum and received the caramel with the medallion loose in the bag. I ordered the three strand plum and it was received yesterday. So that one is fine. I am returning the fez in caramel hoping to exchange for the plum I wanted. If I get it that will be great.

Previously I ordered all the plum fashion pieces except the skirts. I ordered one bisque piece which was the tank, just to see if I liked the color. Instead of the tank I received an Issac Mizrahi Kimono. It wasn't even my size. LOL. Customer service was able to send me another bisque tank which I did receive. I like the color. So I ordered the bisque ponte pants too. Those were ordered ten days ago and are still in CA. I am on the east coast so who knows when I will receive them. Hopefully they will be the bisque ponte pants.

I ordered the plum/green print blouse in size 6 which is my normal size for that type of Linea blouse, but it was too tight. I measured the chest area and I think that garment had the wrong size label in it. I have sent that back for an exchange. But I requested a size 8. I would prefer it loose rather than tight. I very much hope I get that print blouse. There are enough available that I should get it. I like prints alot.

So I am very happy with the Linea offered this season but I have found it very frustrating trying to get what I want.

Re: Linea Jewelry Mixups!

momebev — Thu, 24 Sep 2020 00:06:08 GMT

I ordered the Fez necklace in the grey and the caramel as well as the bracelets and bead necklace in both colors. So far I have received the caramel packing slip with the grey Fez necklace and the caramel bracelets with correct packing slip. My other pieces are in process or laying on the shipping dock somewhere. I was waiting to see if any other pieces were wrong before I try and get this mess corrected. I really really want the caramel. I am at a loss for what to do. Thanks for listening to me rant!

Re: Linea Jewelry Mixups!

GraceCO — Thu, 24 Sep 2020 02:17:35 GMT

@DiAnne wrote:
@GraceCO

I ordered the fez in grey and the bracelets in plum and grey. The bracelets came but the fez went from advance order to back order. I had planned on wearing the grey fez with the grey tweed jacket but I did not care for the jacket after I saw it (I already have three grey jackets!). I returned the grey bracelets and cancelled the back ordered grey fez. I guess I will just stick with WK.

@DiAnne

The jewelry was all on advance order. So, I don't understand why the vendor couldn't get an accurate count of what jewelry in what colors needed to be shipped. Why would anything need to go to a backorder status? Makes no sense.

Re: Linea Jewelry Mixups!

Ladycrow — Thu, 24 Sep 2020 11:13:15 GMT

I too received the incorrect color fez necklace. Yes, the gray is lovely, but matches nothing I own. I'm fed up & will return, not exchange. Sorry Louis, your work is beautiful & of excellent quality. However, I cannot deal with the back & forth mailing game.

Re: Linea Jewelry Mixups!

Somertime — Thu, 24 Sep 2020 12:10:22 GMT

September 24, 2020

Mystery solved?

Filed under: From Louis — Louis Dell'Olio @ 7:32 AM

I have been told that the company that made the Fez, 3 Strand and set of 3 Bracelets was to blame for the mix up. When packing the jewelry they were supposed to put one color per box, but they did not. So when the jewelry arrived at the shipping facility they put all of the Caramel pieces on one shelf, the Bisque on another and the plum on another. When the orders came in they simply went to the proper shelf and picked the boxes according to the colors not knowing what was inside wasn’t the correct color. Every box has been opened and checked to make sure the right color is inside and that they have been assorted to their proper shelves. The manufacturer has been notified of their blunder, and has promised that this would not happen going forward…..We’ll see!…….

…………sorry for all of the inconvenience……………….Louis

Re: Linea Jewelry Mixups!

GraceCO — Thu, 24 Sep 2020 14:31:49 GMT

Some of us still have jewelry in process or backordered. I'm still trying to understand why that's the case when all of this jewelry was an "advance order" in August. If you talk to QVC CS, they have no clue why the jewelry is stuck and isn't being shipped.

Re: Linea Jewelry Mixups!

Sassealassea — Thu, 24 Sep 2020 14:36:44 GMT

My advance order on 8/18 for the triple strand bisque/grey necklace has been through the mill much like @GraceCO and @golding76 . Finally on 9/16 the status showed a USPS tracking number with "preparing to ship" remark. On 9/23 when there was no movement and no record of tracking in USPS system I contacted the social team. For unknown reasons the order was mysteriously cancelled. Thankfully Susan requested an expedited shipment due to arrive today. Yes, you guessed it no shipment item back ordered. Unfortunately all social team could do is apologize and cancel order which I didn't request. The necklace is showing available in all three colors so I am totally confused.

Perhaps in this time of serious life events material goods are unimportant. As much as I wanted the necklace I believe it wasn't meant to be.

For those who have received, do enjoy.

Re: Linea Jewelry Mixups!

crazycockermom — Thu, 24 Sep 2020 15:08:24 GMT

Add me to the list of those that received the wrong item. I ordered the Fez necklace and bracelets in plum and bisque. The packing slips were switched on a few of the items but in the end, the only wrong item I received was the caramel Fez in lieu of the plum Fez. The caramel is gorgeous, so rich looking, but I can’t justify keeping it as my budget just won’t allow this set in all the colors. I really want the compass necklace which will go with so many things.

To me the bisque set is the must have as I got the bisque tweed and the cardigans in bisque and grey.

While I’m a purple girl and wanted the plum to go with my plum jacket and cardigan, I’m still undecided if I want to exchange the caramel Fez for the plum or just send the caramel Fez and plum bracelets back and be done with it.

Any thoughts from those that have the plum?

Re: Linea Jewelry Mixups!

Marlyn1 — Thu, 24 Sep 2020 18:46:30 GMT

Mine just arrived and they were all correct so hopefully everything has been corrected.