topic Re: LINEA 'In Process' for 10 days & counting... in Linea by Louis Dell'Olio

LINEA 'In Process' for 10 days & counting...

GraceCO — Mon, 06 May 2019 23:16:10 GMT

I ordered many Linea items on April 25 and 3 of them are still in process after 10 days. The EDD is for today. I know others here are experiencing similar problems, like slow shipping, receiving the wrong item or size or something arrives broken, but when does QVC fix these problems? It's beyond frustrating to deal with these never-ending shipping issues that I think have gotten much worse recently. I actually dread placing an order these days.

I've said it before, but in a time of free and fast shipping, this poor level of service at QVC has regressed to 1950's retail.

End of rant. Anyone else have items stuck "in process"?

Re: LINEA 'In Process' for 10 days & counting...

Nicknack — Mon, 06 May 2019 15:45:58 GMT

Agree 100 percent. I can’t believe how slow shipping and delivery has become. And if you need to exchange an item, good luck if it is still available by the time they receive the return. I am so spoiled by Prime!

Re: LINEA 'In Process' for 10 days & counting...

Luvitorleaveit1 — Mon, 06 May 2019 15:49:56 GMT

OMG YES!

The weird thing is that orders I placed April 24, 25 are still in process, orders I placed a few days after those dates have shipped and now the last order I placed for both sets of the ruffle skirt and top on Saturday May 4 are still processing.

Re: LINEA 'In Process' for 10 days & counting...

Daysdee — Mon, 06 May 2019 15:59:25 GMT

In Linea, they never have stock in when you want to do an exchange so you get a refund and have to pay for the return shipping and, of course, don't get refunded your original shipping cost. Returns cost $10-$12. now. My last Linea order was "in process" for at least 6 days. I placed two Amazon orders Sunday afternoon and they will be here today (Monday).

Re: LINEA 'In Process' for 10 days & counting...

lovesallanimals — Mon, 06 May 2019 16:06:58 GMT

Yup - I am as disgusted and frustrated as you are. I have three Isaac tops ordered on 4/27 - "in process". I just cannot believe how bad things have declined on the Q. I will be buying less and less if this is how they are going to treat their customers. No other on line shopping store has such atrocious (sp?) shipping and return policies. Two months to see a return listed. Unbelievable!!!!

Re: LINEA 'In Process' for 10 days & counting...

JustJazzmom — Mon, 06 May 2019 16:26:48 GMT

I may get my sage lace inlay top today. I agree, returns take forever to credit back to CC.

Re: LINEA 'In Process' for 10 days & counting...

Goodie2shoes — Mon, 06 May 2019 16:37:13 GMT

I totally agree. I placed a order on 4/28, it was in process until finally shipped on 5/5 with EDD of 5/7. I'm in St. Louis and my order was in Ohio this morning so I don't think it will be here by tomorrow. I'm ordering less nowadays

Re: LINEA 'In Process' for 10 days & counting...

Foxxee — Mon, 06 May 2019 17:24:54 GMT

If QVC gave an explanation for the delays, shoppers might be more understanding.

UPS explains their delays. Usually, they are weather related.

QVC does have this notification on the top of the Order Status page. No reason for the delays, though.

Re: LINEA 'In Process' for 10 days & counting...

author — Mon, 06 May 2019 17:34:17 GMT

I finally received a Linea top that was lunchtime special ordered on April 26, only to find it was Susan Graver white cropped pants..........oh no....

Fortunately they still have one in my size and I returned the wrong order and now wait another 10 days for the original one.

I wasn't surprised, as so many have posted about shipping issues especially with Linea.

Re: LINEA 'In Process' for 10 days & counting...

rochelleS — Mon, 06 May 2019 18:41:01 GMT

@author It's not just Linea. I placed a Barefoot Dreams order on 4-26. One of the garments shipped and arrived saturated in gawd awful perfume. A haz mat experience. CS sent a replacement, which immediately shipped. I asked if he knew the truth as to the holdup of the rest of my order. He said inventory was delayed coming from the vendor, according to his screen. I happened to speak the BD customer service this morning and mentioned this. I was told that there is not any backlog, nor inventory issues with the Q. All products listed are here in house. SMH. Adding insult to injury, my edd has been bumped another week from the original edd. Seventeen days! That's just insane. The Q needs a new and experienced system manager(s) in their warehouse operations. This whole shipping issue across the board truly stinks.

Re: LINEA 'In Process' for 10 days & counting...

jamsgam — Mon, 06 May 2019 19:38:39 GMT

I shall put my two cents in although i did receive an e-mail stating my order was delayed and won't be here until next week i wonder if because its from China thats what the holdup is, i won't even go into an exchange process if its an item i really want i just order it and return the incorrect size ,costs me more but i receive what i want,i think thats what QVC counts on?? OK done

Re: LINEA 'In Process' for 10 days & counting...

GraceCO — Mon, 06 May 2019 21:39:21 GMT

During this same timeframe, I've ordered items from Amazon, Target, and J Crew and received it all many days ago--why is it they didn't have "weather problems"? I think QVC just makes up excuses for CS to put out there, but their problems & the solutions are totally within their control.

I do think they take customers for granted, assuming we don't have other options, since we're willing to put up with their routine practice of slow shipping and returns, even on a "good" day. Unfortunately, for those of us who love Linea, we have no other purchase options. But, I sure wish we did!

Re: LINEA 'In Process' for 10 days & counting...

DiAnne — Mon, 06 May 2019 21:56:25 GMT

@GraceCO

I ordered the Spanx TSV on 4-27 and it is still in process but they did send me an email saying my shipment would be delayed.

Re: LINEA 'In Process' for 10 days & counting...

golding76 — Mon, 06 May 2019 22:50:19 GMT

So many of my Amazon orders are delivered within 24 hours, and so the processing and delivery delays at QVC are puzzling to me.

Re: LINEA 'In Process' for 10 days & counting...

DiAnne — Mon, 06 May 2019 23:45:39 GMT

@golding76 @GraceCO

I ordered a some pants from Boden and they were shipped from England. I got them in 5 days from the date of the order.

Re: LINEA 'In Process' for 10 days & counting...

GraceCO — Tue, 07 May 2019 01:22:55 GMT

@DiAnne wrote:
@golding76 @GraceCO

I ordered a some pants from Boden and they were shipped from England. I got them in 5 days from the date of the order.

@DiAnne That's another great example! I've also ordered from Boden and Marks & Spencer & the shipping was lightening fast from across the pond!

Re: LINEA 'In Process' for 10 days & counting...

Lyn08 — Tue, 07 May 2019 03:09:05 GMT

I ordered the turquoise shantung jacket for an event on the 17th. It took a long time processing, and then I got the wrong order. It was the turquoise jacket, but a size 22W instead of the size 6 I ordered. My size is sold out now, and I put it on wait list again. However, if it doesn't ship in a couple days (and I doubt it will), I'll have to cancel the order. I wonder how they can mix up a size 6 for a size 22W.

Re: LINEA 'In Process' for 10 days & counting...

Luvitorleaveit1 — Tue, 07 May 2019 13:13:25 GMT

I have ordered from Amazon and Hautelook which use to take a year and a day to get my merchandise but I even received my Hautelook items quicker than expected.

Re: LINEA 'In Process' for 10 days & counting...

ninjasmom1 — Tue, 07 May 2019 22:28:58 GMT

I am beyond frustrated with this shipping issue. I have ordered 10 items that are still in processing from 10 days ago.

I am sure QVC changes everything to processing simply so that the item cannot be cancelled when we get tired of waiting for it.

Re: LINEA 'In Process' for 10 days & counting...

Luvitorleaveit1 — Wed, 08 May 2019 13:57:21 GMT

Okay I checked this morning and my orders from April 24, 25 shipped yesterday but my May 4 orders are still processing?