topic Re: Backorder in Linea by Louis Dell'Olio

Backorder

aoldgirl — Fri, 02 Jun 2017 17:38:33 GMT

I've been with qvc and louis more than 20 years. and this has never happen to me. I placed my order for "the big deal", while it was in its first showing, about 9:15pm, on Tuesday evening, used the Q2 automated ordering line. ordered 1x in seafoam. I rec'd an email confirmation, checked it Wednesday and it was processing and Thrursday I checked again and it is now backorder. What??

Re: Backorder

nikkimom — Fri, 02 Jun 2017 17:46:43 GMT

Mine shipped today. They must have fulfilled more orders than they had product. Not good Sorry

Re: Backorder

Jackhound Mom — Fri, 02 Jun 2017 18:20:01 GMT

Sorry this happened to you. I ordered 3 gold chains, 1 EternaGold, 2 Milor and all 3 were backordered for me! Called CS and they said the vendors didn't have enough stock! What? Maybe this is how it is going to be now.....

Re: Backorder

Marlyn1 — Fri, 02 Jun 2017 18:35:35 GMT

It's not the vendor who didn't have enough stock, it's QVC who didn't order enough. They shouldn't have sold more than they had.

Re: Backorder

RespectLife — Fri, 02 Jun 2017 19:03:24 GMT

Over many years this has happened to me several times.

Every time I have received it.

Never had it stay as a backorder very long.

Now waitlist is a different story. I have had them cancelled on me many times when they couldn't get any more.

If you really like it, don't cancel!

Backorders are filled before waitlist.

Re: Backorder

Mistreatedbycs — Fri, 02 Jun 2017 20:02:26 GMT

You know this is odd and it's been going on for months now with his merchandise. I had the same thing happen with the black embroidered jacket about 3 months ago and others have posted similar issues.

Just strange.

Re: Backorder

Kachina624 — Fri, 02 Jun 2017 20:19:09 GMT

There seems to be more trouble with filling Linea orders than all the other lines combined. As far back as I can remember, there have been problems. Why?

Re: Backorder

aoldgirl — Fri, 02 Jun 2017 23:43:30 GMT

Bling, This is really odd, and annoying. It wasn't sold out, in fact it wasn't even limited, by size or color. but yet, backordered....? I question QVC, never Louis. I question Q2, and automated ordering on Q2. So I canceled the Big Deal, and ordered something else from Louis, this time on my lap top.

Re: Backorder

Rabd — Sat, 03 Jun 2017 01:35:28 GMT

I ordered the sage anorak jacket before they even had the presentation duing his second show. I checked the order the next day and it was in Backorder status. I cancelled it because I was so mad. Sine the price was slashed by $40, I doubt they're bringing it back.

Re: Backorder

Mistreatedbycs — Sat, 03 Jun 2017 01:52:24 GMT

@aoldgirl wrote:
Bling, This is really odd, and annoying. It wasn't sold out, in fact it wasn't even limited, by size or color. but yet, backordered....? I question QVC, never Louis. I question Q2, and automated ordering on Q2. So I canceled the Big Deal, and ordered something else from Louis, this time on my lap top.

@aoldgirl Mine wasn't sold out either, it showed available for a couple days and even when I questioned it, the item was available but then it went into a backorder, processing, backorder, processing and finally backorder. Never got any answers as to why, I believe a couple times I was promised a next day ship and then it went back into backorder. This continues to amaze me that the same issue goes on and on and it's not being fixed.