topic Re: Frustrated in LOGO by Lori Goldstein

Frustrated

CareBears — Tue, 06 Jun 2017 14:04:58 GMT

I ordered a LOGO tank on Saturday, I just checked the status and it has been placed on "Backorder", does anyone have any experience in "Backorder" items arriving?

I have only had items put on "Waitlist" and unfortunately they have never been able to fulfill the orders.

Re: Frustrated

Pearlee — Tue, 06 Jun 2017 14:00:19 GMT

@CareBears Yes, I have - occasionally, although I usually cancel first. Others have also at times received them.

It's unlikely though. I asked the Mods how this could happen. At first this mod didn't know but she found out, so please read the entire thread:

http://community.qvc.com/t5/Customer-Care/QVC-Social-Team-Would-You-Please-Explain-This/m-p/2885214/...

Re: Frustrated

CareBears — Tue, 06 Jun 2017 14:06:00 GMT

@Pearlee Thanks for your response, I will leave it in Backorder status for the next week or so, maybe I will get lucky?

Re: Frustrated

kaydee50 — Tue, 06 Jun 2017 14:44:19 GMT

I had orderd an item and thought it was being processed. My credit card had already been charged. A couple of days later it was "backordered." I cancelled the item and the charge was removed. I don't want to do business with a company that has such poor inventory control.

Re: Frustrated

Pearlee — Tue, 06 Jun 2017 14:59:48 GMT

@castlenv wrote:
I had orderd an item and thought it was being processed. My credit card had already been charged. A couple of days later it was "backordered." I cancelled the item and the charge was removed. I don't want to do business with a company that has such poor inventory control.

@kaydee50 I do understand your point. However, if it's something someone really wants, then doing that is the classic cutting off your nose to spite your face.

Re: Frustrated

Justice4all — Tue, 06 Jun 2017 15:01:31 GMT

@CareBears wrote:
@Pearlee Thanks for your response, I will leave it in Backorder status for the next week or so, maybe I will get lucky?

My order awhile back turned from order to back order to in process very quickly.

Re: Frustrated

kaydee50 — Tue, 06 Jun 2017 15:02:07 GMT

@Pearlee wrote:
@castlenv wrote:
I had orderd an item and thought it was being processed. My credit card had already been charged. A couple of days later it was "backordered." I cancelled the item and the charge was removed. I don't want to do business with a company that has such poor inventory control.

@kaydee50 I do understand your point. However, if it's something someone really wants, then doing that is the classic cutting off your nose to spite your face.

I can't think of anythinig I would "really want" that I would tolerate poor service when I'm paying for it.

Re: Frustrated

CareBears — Tue, 06 Jun 2017 15:10:58 GMT

@Justice4all Then I am keeping my fingers crossed that mine goes back to the status of "In Proces" this is the one top I really really wanted, LOL!