topic Re: Shipping and Return Processing in LOGO by Lori Goldstein

Shipping and Return Processing

violet runner — Sat, 11 Mar 2017 17:12:11 GMT

I have the tank with the swiss dot in pink mist I ordered STILL processing and it's been 5 days.

I contacted CS and I got a story that there was a system update glitch and they are trying to catch up. Funny, my ruched capris ordered the same day shipped 2 days ago and another item shipped yesterday. I am thinking they took more orders than they had and my "in process" will change to unable to fulfill or back order or whatever it is they do.

I have been seeing more and more complaints on the time it takes to ship an item. ( On FB ) and these forums. Returns can be better if we don't use their label . @Pearlee made a good suggestion to me the other day. And the time to see the credit back on my card has seemed to extend these days too. I do have Amazon Prime. Maybe my expectations have changed . But if they could meet somewhere close to that company I would be much happier.

Re: Shipping and Return Processing

Pearlee — Sat, 11 Mar 2017 17:33:15 GMT

@violet runner It most certainly takes longer for Q to process a return using Q's return labels. They go to a central location and Q has to pick them up - bunches at a time.

When I ship items back UPS (multiples in one box) it's so much cheaper and UPS gets them delivered in 2 business days - always - right to Q's dock and I have proof via tracking. I ship directly at UPS, not from a UPS store, where I also list out everything in the box by item number, in case there is any doubt about what got sent back in one box.

This shipping method is so much cheaper for clothing than the return labels if you are returning multiples..

Re: Shipping and Return Processing

Silver Fox1 — Sat, 11 Mar 2017 17:41:03 GMT

@Pearlee wrote:
@violet runner It most certainly takes longer for Q to process a return using Q's return labels. They go to a central location and Q has to pick them up - bunches at a time.

When I ship items back UPS (multiples in one box) it's so much cheaper and UPS gets them delivered in 2 business days - always - right to Q's dock and I have proof via tracking. I ship directly at UPS, not from a UPS store, where I also list out everything in the box by item number, in case there is any doubt about what got sent back in one box.
This shipping method is so much cheaper for clothing than the return labels if you are returning multiples..

@Pearleethis is wonderful, thank you so much for the tip !

Re: Shipping and Return Processing

Pearlee — Sat, 11 Mar 2017 17:59:23 GMT

@Silver Fox1 You are welcome. Depending on how many items I'm returning and the weight of the box, I've sometimes had things average out to $1.00 per return item!

It's almost always less than $2 for return item. Much less than !'s return label.

Re: Shipping and Return Processing

Silver Fox1 — Sat, 11 Mar 2017 18:02:12 GMT

@Pearlee wrote:
@Silver Fox1 You are welcome. Depending on how many items I'm returning and the weight of the box, I've sometimes had things average out to $1.00 per return item!
It's almost always less than $2 for return item. Much less than !'s return label.

OMG @Pearlee what a savings - can't thank you enough - one hundred hearts !!!!!!!!!!

Re: Shipping and Return Processing

violet runner — Sat, 11 Mar 2017 18:41:35 GMT

@Pearlee, best advice for returns. Now getting items to us!! And wouldn't you know, as I complained, my tank shipped! Ha!, I must practice patience!

Re: Shipping and Return Processing

Pearlee — Sat, 11 Mar 2017 18:52:29 GMT

@Silver Fox1 @violet runner and everyone.

I don't want to mislead anyone. UPS is expensive so you have to have multiples to make it worthwhile. The UPS cost depends on the box size, weight, and distance.

Since I live in the midwest, sending clothes back to Lancaster takes only two bus. days and the distance is relatively short for me. Those of you in Fla. or out west would have a greater expense to ship UPS to Lancaster. Cost is based on cubic inchnes taken up in the truck so the smaller the box the cheaper. I can't keep their standards straight so I have no "for sures" but I know the cost is based on what I say above. Let me just say that the time the items averaged out to $1 a piece, I was sending back quite a few items.

Re: Shipping and Return Processing

haddon9 — Sat, 11 Mar 2017 19:10:11 GMT

@Pearlee wrote:
@Silver Fox1 You are welcome. Depending on how many items I'm returning and the weight of the box, I've sometimes had things average out to $1.00 per return item!
It's almost always less than $2 for return item. Much less than !'s return label.

@Pearlee, I do the same thing...I save up several items and put them all in a box together. I make sure to place everything in the proper plastic bags that they came in and will add the invoices with each item.

I plan on returning 8 items from 4 different orders on Monday. I have a FedEx account and will ship them all back together. It will cost me about $12.00 or so to return everything plus I can see when they receive it through tracking. It only takes a day or two.

It's much cheaper & quicker to do it this way.

Re: Shipping and Return Processing

Silver Fox1 — Sat, 11 Mar 2017 19:52:37 GMT

@Pearlee wrote:
@Silver Fox1 @violet runner and everyone.
I don't want to mislead anyone. UPS is expensive so you have to have multiples to make it worthwhile. The UPS cost depends on the box size, weight, and distance.
Since I live in the midwest, sending clothes back to Lancaster takes only two bus. days and the distance is relatively short for me. Those of you in Fla. or out west would have a greater expense to ship UPS to Lancaster. Cost is based on cubic inchnes taken up in the truck so the smaller the box the cheaper. I can't keep their standards straight so I have no "for sures" but I know the cost is based on what I say above. Let me just say that the time the items averaged out to $1 a piece, I was sending back quite a few items.

Many thanks @Pearlee, I live in MA. so I think it will work for me, worth a try anyway.

Re: Shipping and Return Processing

divine — Sat, 11 Mar 2017 21:14:26 GMT

@Pearlee wrote:
@Silver Fox1 @violet runner and everyone.
I don't want to mislead anyone. UPS is expensive so you have to have multiples to make it worthwhile. The UPS cost depends on the box size, weight, and distance.
Since I live in the midwest, sending clothes back to Lancaster takes only two bus. days and the distance is relatively short for me. Those of you in Fla. or out west would have a greater expense to ship UPS to Lancaster. Cost is based on cubic inchnes taken up in the truck so the smaller the box the cheaper. I can't keep their standards straight so I have no "for sures" but I know the cost is based on what I say above. Let me just say that the time the items averaged out to $1 a piece, I was sending back quite a few items.

@Pearlee thanks! I'm on the west coast so I wonder if it would be a cost savings for me? I don't have a regular UPS facility near me but I do have a UPS Store close by. I think I may need to check with them and see how much a small box sent to PA would cost me.

Re: Shipping and Return Processing

Pearlee — Sun, 12 Mar 2017 00:56:24 GMT

@divine The UPS stores charge more than the UPS location (their surcharge) and also you can't list out all the items in the box, as I can at the UPS facility. For me those are the two drawbacks to the stores, but I don't live that far from the facility that it's not do-able.

Re: Shipping and Return Processing

Trudey — Mon, 13 Mar 2017 02:07:47 GMT

@violet runner. Regarding the time it takes for an order to ship...my last few orders have remained "in process" for nearly a week, before shipping. I have actually cancelled items a week after orderin (the boho cardigan). In the past, my orders always shipped and arrived to me within 4 days...now it's taking at least 10 days or more. Also, everything is arriving through the mail, when they use to come via UPS.

Re: Shipping and Return Processing

Pearlee — Mon, 13 Mar 2017 02:30:29 GMT

@Trudey wrote:
@violet runner. Regarding the time it takes for an order to ship...my last few orders have remained "in process" for nearly a week, before shipping. I have actually cancelled items a week after orderin (the boho cardigan). In the past, my orders always shipped and arrived to me within 4 days...now it's taking at least 10 days or more. Also, everything is arriving through the mail, when they use to come via UPS.

@Trudey At least in that case, the show shipping was doing you a favor!

Re: Shipping and Return Processing

Tissyanne — Mon, 13 Mar 2017 03:44:09 GMT

My orders are taking a long time to ship too. Almost everything is being sent US mail, and takes at least 10 days to reach me.

Regarding returns, I sent back quite a few Logo tops that I bought over the holidays, and never wore. I put them all in one box, used a QVC return label, and included the return labels inside in one envelope. Everything was credited back to me within two weeks.

Re: Shipping and Return Processing

Pearlee — Wed, 15 Mar 2017 16:23:17 GMT

I just got back from UPS where I mailed back clothing for a little over $1 a piece. One of them was Boho Chic!

Re: Shipping and Return Processing

KimSKS — Mon, 13 Mar 2017 20:33:11 GMT

@Pearlee - What do you do about insurance for those items? I think UPS has a base insurance that you automatically get but do you insure all your pieces for their total value? That's the killer that I run in to when sending items back. I, like you, wait until I have 5-6 items and then send them back at once.

Re: Shipping and Return Processing

Pearlee — Mon, 13 Mar 2017 20:38:32 GMT

@KimSKS UPS insures for $100 - you can buy additional insurance which I don't. I make sure I use strong enough boxes and I tape very securely.. I"m very careful about my packaging. Knock on wood I've never had a problem.

Re: Shipping and Return Processing

KimSKS — Mon, 13 Mar 2017 22:44:44 GMT

Ok. I wondered how you were mailing things back so cheaply so the no extra insurance explains it. Glad you've had no problems

Re: Shipping and Return Processing

violet runner — Mon, 13 Mar 2017 22:54:42 GMT

I even added extra insurance when I mailed back the boho chic top. @Pearlee, you are lucky not to have any problems. I have a couple of things lost.
I think it was$1.60 for an additional $50 on that top alone. When you send that much back have you ever gotten the dreaded return too much letter? Or don't they do that anymore?

Re: Shipping and Return Processing

Pearlee — Tue, 14 Mar 2017 01:46:52 GMT

@KimSKS wrote:
Ok. I wondered how you were mailing things back so cheaply so the no extra insurance explains it. Glad you've had no problems

@KimSKS It's probably still much more economical than Q's return labels, even adding in extra insurance if you want. Those return labels are just too expensive.