topic Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H in LOGO by Lori Goldstein

Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

LogoFan — Tue, 27 Sep 2016 22:27:56 GMT

Ladies, just noticed today that I was billed $4.50 S&H on each fashion item instead of $3.00 + only $1.50 for subsequent fashion and accessories items, resulting in excess charges.

This happened only during the few special promos recently, but worth checking your orders for over-charges.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

PINKdogWOOD — Tue, 27 Sep 2016 22:31:35 GMT

I ordered last week a D&Co vest - actually 2 of them but I canceled one. I was charged $6.00 s/h for each vest. I did a live chat andthe CS who worked with me immediately processed a $3.00 credit.

Shout out to CS who worked with me!

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

Kachina624 — Tue, 27 Sep 2016 22:44:36 GMT

@LogoFan We're all your purchases on the same order? That was one of the stipulations. All of mine were properly applied.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

millieshops — Tue, 27 Sep 2016 22:48:17 GMT

I think we should always check charges whether QVC or anyone else. I've had errors of as much as a double charge for a $250 item - suppoaedly a malfunction of a machine at the craft fair - but would it have been reversed if I hadn't called my cc company.

I live by my charge cards, but I check each charge against receipts and I check those receipts as I get them. It's my only way to "earn" money nowadays.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

LogoFan — Tue, 27 Sep 2016 23:01:35 GMT

@Kachina624 wrote:
@LogoFan We're all your purchases on the same order? That was one of the stipulations. All of mine were properly applied.

Yes, I did only one promotional order. Both items were charged $4.50 per item and the excess tax also. Customer Service corrected it.

I am usually vigilant with my orders. Just did not notice until today. Thought it would be good to advise others to check.

Usually when a computer error occurs, it affects more than just one person. The volume of orders during those promos can play havoc with the ordering system in all ways.

Just hoping this will help others like me that overlooked the excess charges.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

GCR18 — Tue, 27 Sep 2016 23:16:06 GMT

I always make sure to look at the total of the item, tax and s/h before I hit submit. I just double checked and nothing changed. Thanks for the heads up.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

divine — Wed, 28 Sep 2016 00:40:44 GMT

The other day I noticed I was being charged $12 shipping for 2 items. This order wasn't on the day with the reduced shipping offer, either. I emailed and they corrected it to $6. It pays to keep an eye on these charges.

I also ordered an "As Is" item and 2 days later they changed it to "backorder." I'm fairly certain I'm not going to get it and I'm not very happy about that.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

Pearlee — Wed, 28 Sep 2016 03:20:38 GMT

@divine wrote:
The other day I noticed I was being charged $12 shipping for 2 items. This order wasn't on the day with the reduced shipping offer, either. I emailed and they corrected it to $6. It pays to keep an eye on these charges.

I also ordered an "As Is" item and 2 days later they changed it to "backorder." I'm fairly certain I'm not going to get it and I'm not very happy about that.

@divine You are right. A while back I questioned the Mods (who are also Customer Service) about this in the Customer Care forum. See this thread in which a Mod responded to me, as follows (although I do recommend reading the entire thread:

@Susan-QVC wrote:
@Pearlee Good Morning, I have heard back from systems on the "backorder" issued on "as is" items. They are telling me that if stock is available, regardless of the quantity the system will show it as available and allow the sale, when distribution goes to pick the order that color or size may not be available so the warehouse will place the order on "backorder" until they can find out if we can obtain stock. 9 times out of 10 we cannot which will result in a cancelled order.

My apologies that this has happened more than a few times, we just cannot guarantee an As Is item will ship.

http://community.qvc.com/t5/Customer-Care/QVC-Social-Team-Would-You-Please-Explain-This/m-p/2885214/highlight/true#M2409

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

divine — Wed, 28 Sep 2016 04:42:17 GMT

Thank you @Pearley for letting me know what the Q moderators had to say about this issue. Your thread was very informative. I still haven't canceled my order for this top. I think it will be interesting to see just how long they'll let it ride until they cancel it, probably 45 days. I did go ahead and order it at full price because I want it in the SmkyTaupe/FrSpruce color.(A279027).I went ahead and bit the bullet and paid full price. Wouldn't it be funny if I got the "As Is" order after all? Not holding my breath, though. Maybe if I returned the one I ordered at full price it would show up "As Is!" Wouldn't that be funny. If it works out for me it will coordinate with so many of my other LOGO pieces. I don't know if anyone here has this top and has posted reviews for it. I'd be interested to know.

Thanks again for posting your information about the As Is "backorder" issue.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

Pearlee — Wed, 28 Sep 2016 12:47:09 GMT

@divine wrote:
@Thank you @Pearlee for letting me know what the Q moderators had to say about this issue. Your thread was very informative. I still haven't canceled my order for this top. I think it will be interesting to see just how long they'll let it ride until they cancel it, probably 45 days. I did go ahead and order it at full price because I want it in the SmkyTaupe/FrSpruce color.(A279027).I went ahead and bit the bullet and paid full price. Wouldn't it be funny if I got the "As Is" order after all? Not holding my breath, though. Maybe if I returned the one I ordered at full price it would show up "As Is!" Wouldn't that be funny. If it works out for me it will coordinate with so many of my other LOGO pieces. I don't know if anyone here has this top and has posted reviews for it. I'd be interested to know.

Thanks again for posting your information about the As Is "backorder" issue.

@divine A lot of us have that item and my recollection of our reviews is that most of us loved it (including me - I have the topaz/maple one). It was in the Fourth of July show (I just researched it) so go to the long Review thread and start reading it about five or six days after the fourth of July when we may have started getting our orders for it home. Keep reeading and you should find quite a few reviews. Better you should go scroll through that thread, now that you know the date it was presented, than we all re-post here.

You might also take a look at the LOGO SHOW July 4th thread but I just skimmed it and although we were discussing what color to get on that thread, there don't seem to be reviews.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

Roxie Pokie — Sun, 02 Oct 2016 22:37:14 GMT

You will all love this one. Purchased a 10.00 item my shipping was 431.05, my next item was aprox 18.00 that shipping was 431.05. I almost chocked. Oddly I didnt catch it until the next day. Now i look it over very well. Just now waiting for a Supervisor to call me beacuse they gave me QVC credit which doesnt work for me since they charged my MC these crazy prices and didnt credit the MC. On top of that they didnt even send me a "Im sorry email, just sent an email that said i have a credit issued on this item. I PAY MY MC in full when it comes so we are going to have a little talk. CS has always done me great but this time not, so i needed to speak with a Supervisor and they will call sometime today.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

Roxie Pokie — Sun, 02 Oct 2016 22:40:00 GMT

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

CHE — Tue, 04 Oct 2016 21:20:37 GMT

@LogoFan wrote:
Ladies, just noticed today that I was billed $4.50 S&H on each fashion item instead of $3.00 + only $1.50 for subsequent fashion and accessories items, resulting in excess charges.

This happened only during the few special promos recently, but worth checking your orders for over-charges.

Wow thanks for the heads up ..going to check mine today..

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

LogoFan — Sat, 08 Oct 2016 18:16:40 GMT

@Roxie Pokie wrote:
You will all love this one. Purchased a 10.00 item my shipping was 431.05, my next item was aprox 18.00 that shipping was 431.05. I almost chocked. Oddly I didnt catch it until the next day. Now i look it over very well. Just now waiting for a Supervisor to call me beacuse they gave me QVC credit which doesnt work for me since they charged my MC these crazy prices and didnt credit the MC. On top of that they didnt even send me a "Im sorry email, just sent an email that said i have a credit issued on this item. I PAY MY MC in full when it comes so we are going to have a little talk. CS has always done me great but this time not, so i needed to speak with a Supervisor and they will call sometime today.

Hi Roxie Pokie, just noticed your post here today. All I can say is "Wow this is nuts." What was the outcome of your talk with CS Supervisor. How on earth can they expect you to be happy with a merchandise credit instead of a refund for this amount of money?

Hope you got it resolved.

Re: Review your Charges on Orders Placed During Special Promo Reduced 50% on S&H

Roxie Pokie — Sun, 23 Oct 2016 18:26:18 GMT

Well they were very sorry it happend and it got credited to my charge card really quick that made me happy. They also gave me a nice credit to use. Boy i was afaid that i would have to come up with my payment when Visa came in but QVC did issue it right away. One thing i can say for QVC is the Customer Service. I had it happen again and so i just canceled the order before anything happened and re did the order. Something must be going on with the system. It does not show when you finish your last section of the order but right after i now go to Order status and then that is where i see it. So i just now cover myself by doing that extra step.

Thanks for seeing my review.