topic Re: Advance Order shipping date keeps being extended in Holiday

Advance Order shipping date keeps being extended

busymom22 — Mon, 06 Sep 2021 01:37:28 GMT

I ordered a Valerie gingerbread church in June during Christmas in July. Originally it was to ship out mid August and I received an email about it being delayed. However, I've heard nothing else and when I click on "edit order" every day the shipping date increases another day. On Friday it said 9/13, now it says 9/15, and keeps increasing daily. I am just worried that it will be cancelled. Anyone else in a similar situation?

Re: Advance Order shipping date keeps being extended

juanitalinda — Mon, 06 Sep 2021 02:00:54 GMT

I've got three advace orders in the same boat. Two were supposed to ship the end of July but the dates just keep moving out.

I hope they don't cancel, I have my heart set on my new vignette. But at this rate, I'm beginning to wonder too.

Re: Advance Order shipping date keeps being extended

loriqvc — Mon, 06 Sep 2021 02:41:26 GMT

In her most recent shows on QVC, Valerie apologized more than once for the slow shipping of items and the disappointments of showing sneak peeks or even full presentations and not having items available for immediate processing. Many international retailers are experiencing significant delays with overseas shipments. Hopefully your items will come soon!

Re: Advance Order shipping date keeps being extended

busymom22 — Mon, 06 Sep 2021 02:41:49 GMT

I don't mind if there is a delay as I don't start decorating anyway until November. But my concern is that I've had past orders do the same thing where the ship date keeps being moved out and then eventually the item is cancelled. For some items they will then come back in stock for shipping.

Re: Advance Order shipping date keeps being extended

rockygems123 — Mon, 06 Sep 2021 02:58:14 GMT

@busymom22 wrote:
I don't mind if there is a delay as I don't start decorating anyway until November. But my concern is that I've had past orders do the same thing where the ship date keeps being moved out and then eventually the item is cancelled. For some items they will then come back in stock for shipping.

@busymom22

I feel the same way, not confident when advance orders will ship or if ultimately cancelled. I'm ok waiting for Christmas items but not comfortable ordering some of Val's October Advance ship date items as they may arrive past the season in December.

Re: Advance Order shipping date keeps being extended

Marsha2003 — Mon, 06 Sep 2021 02:59:31 GMT

I've noticed the changing dates, too. I've already cancelled some items because they would arrive too late for me to use this year. I'll be disappointed if all are cancelled, but I understand that shipping from China is really beyond the control of QVC. I'm sure they are just as unhappy as we are about the delays.

Re: Advance Order shipping date keeps being extended

Deb213 — Mon, 06 Sep 2021 22:35:18 GMT

Same - I have a set of VPH pillars that were supposed to ship the week of 8/23. Received an automated phone call advising of delay. Called customer service a few days ago and they have no firm date or ship week. Also, the item is now sold out so I don't even know if it exists in inventory to be shipped out. If it gets cancelled, I'll live, but it is very disappointing to say the least.

Edited to change date. Items were supposed to ship the week of August 23rd, not September 23rd.

Re: Advance Order shipping date keeps being extended

Nataliesgramma — Mon, 06 Sep 2021 10:42:40 GMT

I ordered 3 of Valerie's twinkling frosted pine trees at the end of June during the CIJ..

They were to be delivered the end of August...now it's ETA Sept 15th.

I did cancel some things but I am going to hang on for the few that I really want.

I wonder what the ship dates will be for her shows coming up this weekend..

Re: Advance Order shipping date keeps being extended

busymom22 — Mon, 06 Sep 2021 15:45:18 GMT

I am fine with waiting but my main concern is that my gingerbread church doesn't get cancelled only to then come back in stock later for shipping. This has happened too many times on things I have ordered. I think QVC's computer system is programmed to cancel items that have been waiting the longest only to fulfill later orders.

One thing I did do on some previous items was upgrade my shipping to "premium". This worked on items that others got cancelled but mine was shipped.

Re: Advance Order shipping date keeps being extended

busymom22 — Mon, 06 Sep 2021 19:32:33 GMT

So I did something interesting. I went in and changed my order from "standard" shipping to "express" and my order now shows "In Process".

I switched it to "premium" and it also shows "In process". When I switched it back to "standard" it just shows "Advance order".

So I wonder, do they have inventory that now is prioritized for those who upgrade shipping? Are those items purchased with "standard" shipping now put to the back of the line? (or even cancelled?)

Re: Advance Order shipping date keeps being extended

Mominohio — Mon, 06 Sep 2021 20:17:57 GMT

I think that just in general, many people will never see these advanced orders at all, and many will be later than promised. The supply chain in very stressed and out of sync right now. I just personally don't count on a single thing I order from anywhere actually showing up.....until it actually does.

I don't like it, but unfortunately, it is the way of the world right now. Most everything VPH sells is coming from China. Ports in China closed, container shortages, Covid issues, ports backed up here in the US, trucker shortages, labor shortages in all fields.....it all adds up to maybe we will see it, maybe we won't.

Re: Advance Order shipping date keeps being extended

loriqvc — Mon, 06 Sep 2021 21:07:27 GMT

@busymom22 - I am guessing that when you change the shipping speed, the updated status you see is simply the "In Process" step of updating the details of your order. It seems unlikely that changing the shipping speed would magically make an item listed on advance order suddenly become available. And "In Process" is the default status associated with an order being placed—if your changes had resulted in a status change to "Preparing Your Order," that would be cause for celebration.

Re: Advance Order shipping date keeps being extended

BabyYoda — Tue, 07 Sep 2021 05:02:09 GMT

This past week most of my CIJ items that were on advance order all arrived. Some arrived earlier than expected. It seems to be a hit or miss with the overseas orders on shipping dates. I am hoping everyone of us gets all the advanced orders! I did cancel a few orders.

I have a few fall items on advance order. I will start decorating soon for fall and hope they arrive.

Re: Advance Order shipping date keeps being extended

oldasmud — Tue, 07 Sep 2021 12:37:15 GMT

While I know it is not QVC's fault exactly, these extensions have made me rethink my orders. I have cancelled about six so far. I am sorry to do it, but I don't trust I'll get them and I am just plain frustrated with the situation. So everyone is losing here. Except my credit card, of course. Should QVC be selling stuff that may or may not come in time? Would they have enough to keep the lights on if they sold only what they knew they had? My guess is no. The "on time" theory of manufacturing has made everyone dependent on shipping times, including QVC.

Re: Advance Order shipping date keeps being extended

froggy — Tue, 07 Sep 2021 17:20:44 GMT

I just went through quite a number of orders to see what the updated shipping dates are. In many cases the extended shipping dates were beyond when I expect to be finished with my decorating. I cancelled almost all of those and just kept the items I knew I wanted for sure no matter when it arrives. I'm sure QVC is losing a lot of sales because of these problems but I know it's not their fault.

Re: Advance Order shipping date keeps being extended

busymom22 — Tue, 14 Sep 2021 02:41:24 GMT

Yup, my experiment with upgrading shipping did not work like it did last time! I truly think that I won't receive my gingerbread cottage and am expecting it will be cancelled.

Re: Advance Order shipping date keeps being extended

Kitty Galore — Tue, 14 Sep 2021 14:30:17 GMT

have several Christmas items on advanced order and am hoping to receive them , but I guess if I don't my wallet will benefit 😉 In a way advanced orders give me a pause to decide if I really want the item as at times I may get caught up in the moment and then in a couple of days I feel differently. I will say though the orders I have right now on AO I truly do want and look forward to receiving , fingers crossed !

Re: Advance Order shipping date keeps being extended

Marsha2003 — Tue, 14 Sep 2021 15:18:39 GMT

One of my advance order CIJ items is in process with a delivery date that is 7 days from now. Another item's delivery date has slipped three weeks from its original date. I'm glad that I'm not in charge of QVC's warehouse system. Those folks must be having a tough time right now.

Re: Advance Order shipping date keeps being extended

NanaFrost — Tue, 21 Sep 2021 00:55:46 GMT

I've now cancelled quite a few of my advanced orders. I didn't order any VPH on advanced order, the items I did order have been wonderful. The one advanced item that I haven't cancelled but I'm on the brink is the Bethlehem Lights window candles. I ordered them back during CIJ and was fine with the advance order status. The order went into "processing" status, then a few days later I got a shipment delayed message from QVC. Now they are back to showing advanced order, BUT, they tried to process my first payment. Really not sure I'm trusting any of this anymore.

Re: Advance Order shipping date keeps being extended

Nataliesgramma — Tue, 21 Sep 2021 10:13:14 GMT

The trouble with some of Valerie's things is that I don't mind the waiting as much as when they FINALLY arrive they are broken because of poor packaging....

I HATE that cheap styrofoam that crumbles when you try and get something out of the box....