topic Re: Has anyone returned a Dooney bag back to D&B? in Handbags

Has anyone returned a Dooney bag back to D&B?

jannabelle1 — Fri, 29 Dec 2017 00:09:56 GMT

I ordered the Libby bag from D&B during their online 30% off sale before Christmas. I felt confident it was the bag for me after watching the QVC presentation numerous times of that same bag. But - when it arrived last Friday, it was much bigger and heavier than what I thought it would be. I hate to return items but I knew it just wouldn't work. I found the "form" that was included in the box that included pertinent information for a return, and also went to the D&B website to look at their return instructions. There was no pre-printed return sticker included in the box. After re-packaging the bag, I made a return label and took the box today to a nearby UPS location (their suggestion was UPS or USPS). Here's my question/quandry....I assumed there would be a nominal shipping fee, but that wasn't the case. I ended up paying over $20 to return that bag and didn't think I had much choice other than to do that. I thought I would be responsible for $7.50 to return it, but obviously I was wrong. I decided to pay the $20+ since that would be better than keeping a $200+ bag that I knew I wouldn't be able to use. Does anyone have experience returning a bag back to D&B? I'm not sure where I went wrong with this transaction, but it sure did sour me on ever ordering another bag directly from D&B.

Re: Has anyone returned a Dooney bag back to D&B?

libbyannE — Fri, 29 Dec 2017 00:16:53 GMT

I've never had a problem returning anything to dooney or I love Dooney. There are instructions on the website. You print out the label from the website and they charge $7.50 for the return. It's cheaper than paying for the return yourself. Too bad you didn't call them first or find the correct label on the website. Also it gives you automatic tracking so you're sure that you will get credit for your return.

Re: Has anyone returned a Dooney bag back to D&B?

fthunt — Fri, 29 Dec 2017 00:17:30 GMT

Yup, there's always a trap. You got 30% off the normal price - so perhaps paying extra shipping to return the handbag is a 'wash'. You'll get rid of a bag you'll never use - get it out of the house - and received $100++++ back.

I've had those same decisions to make; and, decided as you did. In time you'll forget the shipping charge.

Re: Has anyone returned a Dooney bag back to D&B?

geezerette — Fri, 29 Dec 2017 00:31:06 GMT

I always paid for my returns to Dooney, however I chose to send them. If they had a return label somewhere I sure never knew about it. But I always got a fulll refund for the items, so I was only out my return shipping costs.

I wouldn’t hesitate to order from their site or call in an order again since I never had any problems with them. I just don’t buy new bags much any more and especially not heavy leather like many Dooneys are.

Re: Has anyone returned a Dooney bag back to D&B?

jannabelle1 — Fri, 29 Dec 2017 00:46:09 GMT

So there is a return label that needs to be printed. I guess I'm a doofus because I just didn't see that. Maybe it's just me, but I would have liked instructions that was really specific, i.e., "print the return form"....Lol. Oh well, thanks for the clarification.

And thanks to everyone else who responded. This is the first time I've ever returned a D&B bag to them. I guess I just didn't understand their instructions. I've learned my lesson to always visit my local Dillard's or Macy's first to check out a bag before I order online to save a few bucks!

Re: Has anyone returned a Dooney bag back to D&B?

Diva on The Q — Fri, 29 Dec 2017 00:51:24 GMT

I have purchased many D&B handbags, a couple from QVC, but for the most part I order from ilovedooney.com. Virtually all of the bags are at discounted prices and the best part...free shipping on all returns!!!

Re: Has anyone returned a Dooney bag back to D&B?

sunshine45 — Fri, 29 Dec 2017 01:00:41 GMT

We understand the importance of picking the right accessory. That's why we're happy to offer $7.50 flat rate returns on all domestic orders. We will gladly accept the return of any product for a refund, provided the merchandise is unused and returned within thirty days of you receiving your order. To return a product, please use our return form to create your shipping label and packing slip. The packing slip provided must be included in your shipment to properly process your return. To ensure effective processing, please be sure to include as much detailed information as possible including order number, product name, style number and reason for return. Also, please provide an accurate email address and phone number so we can contact you if needed.

Return processing usually takes 5 to 10 business days after the receipt of your package. This is an estimate and processing times may vary seasonally. You will be refunded the amount paid for returned products at the time of purchase. Please note that shipping and handling fees are not refundable. Additionally, by using this return process, you acknowledge that we will subtract $7.50 (plus applicable taxes) for the shipping cost of your return.

Re: Has anyone returned a Dooney bag back to D&B?

jannabelle1 — Fri, 29 Dec 2017 01:32:50 GMT

I read and re-read their instructions.....but the statement that I should "use our return form to create your shipping label and packing slip" was not clear to me. No, I'm not stupid - I'm a college educated 65+ female. D&B included a "return form and packing slip" in the shipping box I received....why didn't they just state that I should go to their website and print a return label. Since I didn't follow their instructions explicitly, including a new packing slip, I hope they will accept my return. The box is on its way back to Connecticut - we'll see what they do. I've ordered Dooney bags from both Dooney.com and ILoveDooney.com - never returned anything until today.

Re: Has anyone returned a Dooney bag back to D&B?

geezerette — Fri, 29 Dec 2017 16:02:27 GMT

@sunshine45 wrote:
We understand the importance of picking the right accessory. That's why we're happy to offer $7.50 flat rate returns on all domestic orders. We will gladly accept the return of any product for a refund, provided the merchandise is unused and returned within thirty days of you receiving your order. To return a product, please use our return form to create your shipping label and packing slip. The packing slip provided must be included in your shipment to properly process your return. To ensure effective processing, please be sure to include as much detailed information as possible including order number, product name, style number and reason for return. Also, please provide an accurate email address and phone number so we can contact you if needed.

Return processing usually takes 5 to 10 business days after the receipt of your package. This is an estimate and processing times may vary seasonally. You will be refunded the amount paid for returned products at the time of purchase. Please note that shipping and handling fees are not refundable. Additionally, by using this return process, you acknowledge that we will subtract $7.50 (plus applicable taxes) for the shipping cost of your return.

After reading this I went to the Dooney site and found it. It also has a “Start Your Return Here” button to click. Is this where you get the return label?

This feature was was not available when I ordered or returned my Dooneys, which has been a while now.

Re: Has anyone returned a Dooney bag back to D&B?

anin — Fri, 29 Dec 2017 16:30:06 GMT

they wont mind if u return anything. however return shipping fees is another cost..lolz

Re: Has anyone returned a Dooney bag back to D&B?

sunshine45 — Fri, 29 Dec 2017 16:48:34 GMT

yes @geezerette there is a button on the return information page. click on it to start a return. print out your return slip AND the prepaid label.

Re: Has anyone returned a Dooney bag back to D&B?

sunshine45 — Fri, 29 Dec 2017 16:51:14 GMT

@Jannabelle wrote:
I read and re-read their instructions.....but the statement that I should "use our return form to create your shipping label and packing slip" was not clear to me. No, I'm not stupid - I'm a college educated 65+ female. D&B included a "return form and packing slip" in the shipping box I received....why didn't they just state that I should go to their website and print a return label. Since I didn't follow their instructions explicitly, including a new packing slip, I hope they will accept my return. The box is on its way back to Connecticut - we'll see what they do. I've ordered Dooney bags from both Dooney.com and ILoveDooney.com - never returned anything until today.

@jannabelle1

why not call them today and let them know how you returned the package and with which papers you had? unfortunately you are probably out the money you already paid to return the box.

there is a return button on their "returns" page to start the process of a return......you then print out the return slip and the prepaid label.

Re: Has anyone returned a Dooney bag back to D&B?

geezerette — Fri, 29 Dec 2017 20:47:10 GMT

@sunshine45 wrote:
yes @geezerette there is a button on the return information page. click on it to start a return. print out your return slip AND the prepaid label.

@sunshine45

Aha! Thanks for letting us (me!) know this. If I ever need to return a Dooney order again, I’ll be sure to use this feature! 👍

Re: Has anyone returned a Dooney bag back to D&B?

kutira — Wed, 10 Jan 2018 05:09:57 GMT

Yes, but it wasn't that big a deal. No shipping if you keep it!