topic Re: about the used returns and common sense in Handbags

about the used returns and common sense

Lilis — Sat, 09 Feb 2019 04:04:46 GMT

So, I ordered a NEW bag, at a FULL price. I wanted it for a long time, then the color I wanted was out of stock and then when it was available I bought it immediately. I finally received it yesteday and the disappointment hurts so much. It was used! Like second hand type of used: straps stretched and rudely "adjusted", stained, trashed and worn at all corners... I know QVC should have dome a better job at checking it before sending it to somebody else, again as new and at full price.... but the bigger questions is: Who does that? Who returns an item after using it to high capacity? What was she carring in it? Rocks? I get that it can get stained... How much damage can you do to a durable (lifetime guaranteed) Dooney in only 30 days? Why is QVC not charging these biatches for all this damage instead of giving them a full refund? Sad!

Re: about the used returns and common sense

millieshops — Sat, 09 Feb 2019 04:24:46 GMT

@LilisIt is sad on several levels. First, I get your disappointment. I can barely look at handbags in the thrift shops from which I gladly buy clothes I can bring home and wash! And lamps and dishes, just never a handbag.

It's also sad that consumers feel a company should accept such obviously used merchandise as a return. I know they accept gift items over many, many months, but the spirit of that offer doesn't mean the "gift" should have been used for all those months.

But my common sense tells me you got a bag a from a worker who just doesn't care about what s/he is doing and it could even be more than one. That's sad because they're working at something that's not fitting them and customers end up suffering as you are.

Now you and someone else at the company have to do what's necessary to return you to whole, but that's money. The feelings take forever!

Re: about the used returns and common sense

Linmo — Sat, 09 Feb 2019 04:37:27 GMT

@Lilis wrote:
So, I ordered a NEW bag, at a FULL price. I wanted it for a long time, then the color I wanted was out of stock and then when it was available I bought it immediately. I finally received it yesteday and the disappointment hurts so much. It was used! Like second hand type of used: straps stretched and rudely "adjusted", stained, trashed and worn at all corners... I know QVC should have dome a better job at checking it before sending it to somebody else, again as new and at full price.... but the bigger questions is: Who does that? Who returns an item after using it to high capacity? What was she carring in it? Rocks? I get that it can get stained... How much damage can you do to a durable (lifetime guaranteed) Dooney in only 30 days? Why is QVC not charging these biatches for all this damage instead of giving them a full refund? Sad!

@LilisI feel your pain. I had the same experience with a pair of shoes that I purchased several years back. The lesson that I've learned is not to buy handbags or shoes during and immediately after the extended holiday return period. From October until January, a few people take advantage of the extended return policy, use the products every day and then return them for a full refund for whatever reason. QVC's return department should flag the items as used and not sell them at full price. I have a feeling that their return system is fully automated and doesn't handle that particular situation the way they should.

Re: about the used returns and common sense

chrystaltree — Sat, 09 Feb 2019 05:01:03 GMT

Well, I have never had that experience with QVC or any other shopping channel or any other retailer. All my friends and most of the women in my family are QVC shoppers, no one has ever to my knowledge received used merchandise. I'd know if they did! Of course, none of us would ever buy anything as-is and I do think that is where the risk is for receiving nasty used stuff. Shame on QVC if that happens just once. There's absolutely no excuse for it. If you read this board, you see that returning is almost a national passtime. That being the case, my assumption is that too many shoppers are taking advantage of the 30 day rule. Many are really just renting the stuff. Also, it came to my attention a while ago that the 30 day rule isn't written in stone, there's some flexibility with it. So, many women are carrying those bags and wearing those shoes and wearing those clothes for weeks before they "decide" they aren't right for them and then they return them. The risk is that when you get a return, it's likely to be used, not a returned item. It's unfortunate but that's the way it is. They know they are going to send it back so they don't even bother to take care with an item. However, customers who abuse the return policy are not responsible for the awful thing that happened to you. THAT rests purely on QVC's shoulders. When you return that bag, they should give you double your money back. And considering the holiday return policy, good heavens. Women could have worn things for almost 6 months and then returned them!

Re: about the used returns and common sense

Ifeelwicked — Sat, 09 Feb 2019 09:32:03 GMT

@chrystaltree wrote:
Well, I have never had that experience with QVC or any other shopping channel or any other retailer. All my friends and most of the women in my family are QVC shoppers, no one has ever to my knowledge received used merchandise. I'd know if they did! Of course, none of us would ever buy anything as-is and I do think that is where the risk is for receiving nasty used stuff. Shame on QVC if that happens just once. There's absolutely no excuse for it. If you read this board, you see that returning is almost a national passtime. That being the case, my assumption is that too many shoppers are taking advantage of the 30 day rule. Many are really just renting the stuff. Also, it came to my attention a while ago that the 30 day rule isn't written in stone, there's some flexibility with it. So, many women are carrying those bags and wearing those shoes and wearing those clothes for weeks before they "decide" they aren't right for them and then they return them. The risk is that when you get a return, it's likely to be used, not a returned item. It's unfortunate but that's the way it is. They know they are going to send it back so they don't even bother to take care with an item. However, customers who abuse the return policy are not responsible for the awful thing that happened to you. THAT rests purely on QVC's shoulders. When you return that bag, they should give you double your money back. And considering the holiday return policy, good heavens. Women could have worn things for almost 6 months and then returned them!

I may be in the minority, but I routinely order “as is,” and I can honestly say, I have never gotten a thing that wasn’t “like new.” Never, say never, but still . . .🤞🏻

Re: about the used returns and common sense

Nonametoday — Sat, 09 Feb 2019 11:42:02 GMT

I received a George Simonton jacket that I dearly loved and wanted so hard to keep although it was stained, so bad that if I could I would have just had it dry cleaned and gone on but when I looked carefully, the sleeves had been altered with a basting stitch, not even a professional altering and some fringe on its decor trim was missing.

Another time I got a Pamela Dennis jacket that had been worn and was dirty, pure dirty. No, not just dirty -- filthy.

I got a Marc Bouwer blouse that not only smelled of cologne but the elastic in the waist was completely stretched out and since it had been worn so many times the elastic was misshapen. Maybe 2-3 people had it for 30 days.

and the things I got were sold as "new" items, not "as is."

Re: about the used returns and common sense

Pecky — Sat, 09 Feb 2019 13:18:12 GMT

It's just wrong on all counts. I can't believe that QVC doesn't inspect returns to see if they should resell at the regular price. Even B&M stores inspect the bag to make sure it wasn't used.

Re: about the used returns and common sense

haddon9 — Sat, 09 Feb 2019 13:35:16 GMT

@Ifeelwicked wrote:
@chrystaltree wrote:
Well, I have never had that experience with QVC or any other shopping channel or any other retailer. All my friends and most of the women in my family are QVC shoppers, no one has ever to my knowledge received used merchandise. I'd know if they did! Of course, none of us would ever buy anything as-is and I do think that is where the risk is for receiving nasty used stuff. Shame on QVC if that happens just once. There's absolutely no excuse for it. If you read this board, you see that returning is almost a national passtime. That being the case, my assumption is that too many shoppers are taking advantage of the 30 day rule. Many are really just renting the stuff. Also, it came to my attention a while ago that the 30 day rule isn't written in stone, there's some flexibility with it. So, many women are carrying those bags and wearing those shoes and wearing those clothes for weeks before they "decide" they aren't right for them and then they return them. The risk is that when you get a return, it's likely to be used, not a returned item. It's unfortunate but that's the way it is. They know they are going to send it back so they don't even bother to take care with an item. However, customers who abuse the return policy are not responsible for the awful thing that happened to you. THAT rests purely on QVC's shoulders. When you return that bag, they should give you double your money back. And considering the holiday return policy, good heavens. Women could have worn things for almost 6 months and then returned them!
I may be in the minority, but I routinely order “as is,” and I can honestly say, I have never gotten a thing that wasn’t “like new.” Never, say never, but still . . .🤞🏻

I will order "as is" items too and have gotten some really great deals on things that were in excellent condition.

@chrystaltree . It would help if you used paragraphs when you have a lot of text for those of us with poor eyesight...thanks!

Re: about the used returns and common sense

PINKdogWOOD — Sat, 09 Feb 2019 14:12:59 GMT

I am thoroughly convinced that there is NO ONE in the Returns dept at QVC looks over/examines anything that's returned for any reason especially in the fashion clothes/shoes/handbags area.

It totally baffles me how there are folks among us who buy clothes items, wear them for an occasion or 2 or 3 only to purposely return the items with this in mind. A wedding, a special occasion, a graduation, Baptism, whatever comes up, buys something to wear and then returns it.

Every time I read about such a situation I think about the time eons ago a friend of mine told me of her working in the catelog return area in jcpenney's of a woman who the nerve to return a pair of drapes she had used for years in her home and have even more nerve to return them IN PERSON. My friend said jcp always had a policy to not ask questions, just process the return. And so it happened, woman walked out with a discounted amount of money, my friend dropped the drapes immediately in the trash can.

Totally disgusting.

Re: about the used returns and common sense

IMW — Sat, 09 Feb 2019 14:16:07 GMT

I understand your disappointment. This shouldn’t happen. Without an absolute 30 day return policy many,

including me, would not order.

Re: about the used returns and common sense

Maloyo — Sat, 09 Feb 2019 14:30:57 GMT

I don't think that TV shopping would have ever been successful for even a year if they didn't have the 30-day return for any reason policy.

I bought my mother a pajama set that she liked a lot, so I ordered a second (posted on it somehwere else here). Both were the same brand and size, but she said second fit a lot better than the first (it was smaller). She had not lost weight (only a few weeks between orders). Both were ordered during the extended return season.

I told her to send the first one back for an exchange (the was before 1/31/19) that they would take it since it was extended return season. She absolutely refused and was appalled when I told her that it was okay. She couldn't even imagine sending something back that she'd worn and washed several times. I explained how it worked, but she would not even think of it. I told her that I was sure lots of people did this, to no avail.

I don't feel as strongly about this as she does, but I think I'd act the same way in the same situation.

Re: about the used returns and common sense

stevieb — Sat, 09 Feb 2019 14:34:22 GMT

The return policy is what it is. Right or wrong, customers are invited to buy, try and return. The problem lies with QVC's quality control component failing to examine returns and assess whether they can be again sold as new, should be listed 'as-is' or simply trashed.

I don't shop here much these days but when I did, I also had reasonable success with ''as-is' handbags. Out of a handful purchased 'as-is' I only had a couple of stinkers.

Re: about the used returns and common sense

chrystaltree — Sat, 09 Feb 2019 16:43:39 GMT

@Nonametoday wrote:
I received a George Simonton jacket that I dearly loved and wanted so hard to keep although it was stained, so bad that if I could I would have just had it dry cleaned and gone on but when I looked carefully, the sleeves had been altered with a basting stitch, not even a professional altering and some fringe on its decor trim was missing.

Another time I got a Pamela Dennis jacket that had been worn and was dirty, pure dirty. No, not just dirty -- filthy.

I got a Marc Bouwer blouse that not only smelled of cologne but the elastic in the waist was completely stretched out and since it had been worn so many times the elastic was misshapen. Maybe 2-3 people had it for 30 days.

and the things I got were sold as "new" items, not "as is."

And you still kept shopping with QVC???? Therein lies the problem, when this terrible thing happens, apparently it's not a big deal to their shoppers and QVC knows that. It would be a big deal for me. I could forgive and get my refund ONCE but if it ever happened a second time.....QVC would be in rear view mirror. I'd leave and never look back.

Re: about the used returns and common sense

chrystaltree — Sat, 09 Feb 2019 16:50:30 GMT

@Pecky wrote:
It's just wrong on all counts. I can't believe that QVC doesn't inspect returns to see if they should resell at the regular price. Even B&M stores inspect the bag to make sure it wasn't used.

Just based on what I am reading on this board, nasty returns really don't bother the QVC shopper. Some people even say that they'd wash the stuff and keep it. Even if they return it, they remain QVC shoppers. So, if that's true, QVC really doesn't have to take better care when it comes to returns. They don't have to allocate more staff and more money to returns because....it doesn't affect business. They won't lose customers. Give them a refund and they'll keep right on shopping with us. I respect myself as a human being too much to treated like that. Once, ok. Twice and I'm gone! However, this used merchandise thing has never happened to me in 30 years or to anyone I know so I have no way of knowing if it really is a problem or not.

Re: about the used returns and common sense

chrystaltree — Sat, 09 Feb 2019 16:54:46 GMT

@Maloyo wrote:
I don't think that TV shopping would have ever been successful for even a year if they didn't have the 30-day return for any reason policy.

I bought my mother a pajama set that she liked a lot, so I ordered a second (posted on it somehwere else here). Both were the same brand and size, but she said second fit a lot better than the first (it was smaller). She had not lost weight (only a few weeks between orders). Both were ordered during the extended return season.

I told her to send the first one back for an exchange (the was before 1/31/19) that they would take it since it was extended return season. She absolutely refused and was appalled when I told her that it was okay. She couldn't even imagine sending something back that she'd worn and washed several times. I explained how it worked, but she would not even think of it. I told her that I was sure lots of people did this, to no avail.

I don't feel as strongly about this as she does, but I think I'd act the same way in the same situation.

Well, your mother is like me. Never in million years would I ever return something that I'd worn several times and washed. Omg, that's a total abuse of the return policy. Just because you CAN do something doesn't mean you SHOULD do it. Some things are just wrong. But thank you for confirming what I thought. People do really do "rent" clothing and accessories. They wear them and launder them and enjoy them and then return them and start the process all over again.

Re: about the used returns and common sense

kittyloo — Sat, 09 Feb 2019 17:34:01 GMT

i remember when i worked retail. i was on the "returns" desk If you have your receipt , and its under 30 days not many questions are asked, even if its obviously worn.

it would irritate me so when someone would bring back a entire outfit, right after valentines day. creased skirt from sitting, purfume on the blouse you name it, worn underwear.

some people have no shame.

on another note, i also remember years ago buying a coat online. i wore it around the house for like 5 minutes, but took off the tags. decided no, not for me. and returned it

imagine my suprise when my return was denied, because i had taken the tags off. guess i didn't read the fine print.

lesson learned.

Re: about the used returns and common sense

kittyloo — Sat, 09 Feb 2019 17:38:47 GMT

i remember when i worked retail. i was on the "returns" desk If you have your receipt , and its under 30 days not many questions are asked, even if its obviously worn.

it would irritate me so when someone would bring back a entire outfit, right after valentines day. creased skirt from sitting, perfume on the blouse you name it, worn underwear.

some people have no shame.

on another note, i also remember years ago buying a coat online. i wore it around the house for like 5 minutes, but took off the tags. decided no, not for me. and returned it

imagine my surprise when my return was denied, because i had taken the tags off. guess i didn't read the fine print.

lesson learned. sorry double post

Re: about the used returns and common sense

chrystaltree — Sat, 09 Feb 2019 18:02:19 GMT

@kittyloo wrote:
i remember when i worked retail. i was on the "returns" desk If you have your receipt , and its under 30 days not many questions are asked, even if its obviously worn.
it would irritate me so when someone would bring back a entire outfit, right after valentines day. creased skirt from sitting, perfume on the blouse you name it, worn underwear.
some people have no shame.
on another note, i also remember years ago buying a coat online. i wore it around the house for like 5 minutes, but took off the tags. decided no, not for me. and returned it
imagine my surprise when my return was denied, because i had taken the tags off. guess i didn't read the fine print.
lesson learned. sorry double post

Yes! I had that experience once too. It was blouse, chiffon sleeves. I tried it on and it felt good, I took te tags off but when I put it on to wear it out, the sleeves felt a little tight. All together, it was on my body for 15 minutes. I returned, I put the tags on top of the blouse. They did not accept my return because the tags were not ON the blouse. Lesson learned. I always read the fine print when I buy online. I buy under garments from an online store. Love what they have but when you buy panties, there is a instruction sheet. They tell you to keep that protective strip on the panties and to try them on OVER a pair of panties so that your body does not touch the new panties. They won't accept a return if the strip isn't on, they won't accept a return if they "detect" that the panties have been worn.

Re: about the used returns and common sense

Fressa — Sun, 10 Feb 2019 16:36:45 GMT

How awful! That bag should have been sold as an "as is" item. Returns should not be sent as NEW items just purchased at full price. This is a topic that the hosts babble on about when selling the titems. At the very least, it should have been sold at a "clearance" price assuming it had zero "issues". This item did not. Poor business practice and twice the disappointment..