topic Re: RETURNS !!!! in Handbags

RETURNS !!!!

Skididdy — Thu, 01 Oct 2015 14:16:56 GMT

ANYONE have any idea why RETURNS are taking soooo long ???

I have returned 2 items...one on the 17th and one on the 15th of SEPT.

The automated system shows they have arrived a while ago, but still does not show as a credit on my QCARD or in my account activity as a return.

I am beginning to rethink every purchase, as the return process takes forever.

If anyone could shed any light on this continuing trend, I would greatly appreciate it.

Thanks for your time.

Re: RETURNS !!!!

culebra — Thu, 01 Oct 2015 14:20:05 GMT

The apparel warehouse takes longer than the rest.

Re: RETURNS !!!!

millieshops — Thu, 01 Oct 2015 14:42:44 GMT

I have no idea - just a question because I've never had a Q card. Is the phone number given on the card the same number we call for other kinds of QVC CS?

Re: RETURNS !!!!

GCR18 — Thu, 01 Oct 2015 16:10:37 GMT

I haven't experienced any change in processing. Return credits have always taken about three weeks for me.

Re: RETURNS !!!!

GCR18 — Thu, 01 Oct 2015 16:13:13 GMT

@millieshops wrote:
I have no idea - just a question because I've never had a Q card. Is the phone number given on the card the same number we call for other kinds of QVC CS?

I don't think so. I had to call the number on the card last week. My q card was suspended because the card company claims they sent me mail and it was returned addressee unknown.

Re: RETURNS !!!!

faeriemoon — Thu, 01 Oct 2015 16:27:37 GMT

My guess would be that with all the fashion and accessory shows this time of year, there are a lot more returns. I

Re: RETURNS !!!!

KingstonsMom — Thu, 01 Oct 2015 16:41:24 GMT

I've had to call them numerous times to process my refund, after seeing that they had received the return a week before.

The CS reps have always issued the refund while I was on the phone, so give them a call.

Re: RETURNS !!!!

culebra — Thu, 01 Oct 2015 22:42:12 GMT

I have called CS on a few items. You need the tracking number and of course the item number. They will verify both. CS has always issued me a refund immediately.

Re: RETURNS !!!!

KateBee — Mon, 12 Oct 2015 12:31:02 GMT

It is absolutely ridiculous to have a return item sitting there for a week. I have never had this problem before. I will hesitate to order again unless I am 100% sure of keeping the item. I guess that pretty much ends my clothing purchases with QVC.

Re: RETURNS !!!!

NiteStar — Mon, 12 Oct 2015 17:54:44 GMT

I always return at my own expense using UPS, and for the most part, my account is credited within 7-8 days at the most.

Re: RETURNS !!!!

KateBee — Tue, 13 Oct 2015 13:07:11 GMT

Update: Called QVC CS about three packages that were delivered and I was issued credit for them over the phone. Of course, customer service was awesome and so lovely to deal with. However, I have one package that was sent at the same time that is showing still in transit. Went to USPS website to track package. All four packages came up as "in transit". USPS 800 number will Not connect you with a human being. Called local post office where I mailed the packages. Postal worker told me they can't track the package after it has been picked up because USPS contracts other companies to deliver for them. The reason all the packages look like they are "in transit" is because these contracted companies have not scanned the packages correctly when they are delivered. My only option now is to hope it was picked up and will be delivered this year some time. All packages were mailed 10/2. I could have driven my returns to PA more quickly and it would have been less of a pain, to be honest. Sorry QVC, but this isn't cool.