topic Re: Returns in Customer Care

Returns

Tomboy — Sat, 15 Aug 2026 15:01:02 GMT

Curious to know if others have experienced this with returns. When I order more than 1 of the same item (maybe 2 different colors) and they both have the same order number, and I return them both in the same package (they were sent to me in the same package), they will process only 1 of the items and issue the credit. Then a week or 2 later they issue the credit for the 2nd item. Wonder why both credits are not issued at the same time?

Re: Returns

89135 — Sat, 15 Aug 2026 16:14:49 GMT

I have learned to make a separate order for each item ordered...even if same color etc...Easier to return and to track

Re: Returns

Tomboy — Sat, 15 Aug 2026 16:26:24 GMT

@89135 wrote:
I have learned to make a separate order for each item ordered...even if same color etc...Easier to return and to track

I usually do that too but these were Susan Graver tops where if you ordered more than 1 you got $3 off the 2nd so I think to get that deal it had to be on the same order. They have finally issued my 2nd credit but it seems odd there's such a time lag

Re: Returns

cjm61 — Sat, 15 Aug 2026 17:28:57 GMT

Perhaps they issue the first refund on a "good faith" but it takes several days for someone to actually open t return to verify there are both items in the package @Tomboy ?

I don't believe anybody here has the true answer but that would be my assumption.