topic Re: LegXercise Pro in Customer Care

LegXercise Pro

kismet — Sat, 11 Jul 2026 01:27:30 GMT

I ordered the above on July 4 on a special price. I got it today and it doesn't work. I called CS and they have no more at the special price but they do have it a regular price. I asked if they could give me a return and then fill it with the different item number and she said no. I used a code also to get 20% off this one. Obviously I am disappointed. If you ordered it for a Xmas gift I would suggest you check it.

Re: LegXercise Pro

Mz iMac — Sat, 11 Jul 2026 02:55:14 GMT

@kismet Call the company, explain your issue. See what they can do for you. You have nothing to lose.

Good luck!

Re: LegXercise Pro

Desertdi — Sat, 11 Jul 2026 04:52:21 GMT

Re: LegXercise Pro

elated — Sat, 11 Jul 2026 21:40:07 GMT

@kismet @If it were me, I would return as defective. The ratings were not that good. You could email QVCsocialteam@qvc.com and explain your situation. Give them the order#, item# and see what happens. Wishing you luck

Re: LegXercise Pro

kismet — Sat, 11 Jul 2026 23:29:43 GMT

I did call QVC and they won't replace it since the number and price of the item has changed to $199. I do plan to call the company itself and see if they can help. If it's the remote it's an easy fix. It can be returned until Jan 31 also. First time in a long time anything has been defective I've ordered. Shipped from Fla and I'm on the west coast. I just went on the Q&A of the item and some others posted about the remote. Hopefully that's the problem.

Re: LegXercise Pro

shoekitty — Sat, 11 Jul 2026 23:32:41 GMT

@kismet calling the company is best bet. I always have had stellar help from items I bought from Q in the last. Whether it was Dyson, or another oroduct when I called company they have an easy fix. For instance, with the Dyson years ago, it was sold out, soecial price etc, I called Dyson..omg, it turned out it needed a reset for some reason. She said this can happen with newly made merch! So saved my self heartache, lol. That Dyson is till going, and that was nearly 12 years ago

Re: LegXercise Pro

kismet — Sat, 11 Jul 2026 23:53:33 GMT

I just went on their site for the phone number and they said to contact on messenger chat. Said not to call phone number except if I wanted to buy from the site. Hopefully I'll hear from them. If not, I will call the phone number.

elated, I will try the infor you posted. Did go through QVC CS and nothing other than return.

Re: LegXercise Pro

elated — Sun, 12 Jul 2026 02:27:21 GMT

@kismet wrote:
I just went on their site for the phone number and they said to contact on messenger chat. Said not to call phone number except if I wanted to buy from the site. Hopefully I'll hear from them. If not, I will call the phone number.
elated, I will try the infor you posted. Did go through QVC CS and nothing other than return.

@kismet I think you might have gone to the wrong website because they do have a phone number for support: 1-888-857-6567..Did you go to LegXercise. Their email is:support@intellibrands.tv. I would call. Nothing to loose.

Re: LegXercise Pro

kismet — Mon, 13 Jul 2026 23:51:45 GMT

I got an email from QVC and was told that if there are no more at the same number then they can't replace it. Got an answer from the company to call for a replacement remote. Hopefully it's the remote that isn't working.

Re: LegXercise Pro

elated — Tue, 14 Jul 2026 02:48:10 GMT

@kismet wrote:
I got an email from QVC and was told that if there are no more at the same number then they can't replace it. Got an answer from the company to call for a replacement remote. Hopefully it's the remote that isn't working.

@kismet I hope everything works out for you. The one drawback would be if it isn't the remote and you don't return by 30 days, you are stuck with no recourse. It seems QVC doesn't want to work with you to make you happy. Wishing you luck.