topic Re: Exchange Process does not work in Customer Care

Exchange Process does not work

Tomboy — Wed, 08 Jul 2026 13:15:51 GMT

I returned an item for a size exchange several weeks ago. The return has been received by QVC and I have received the credit and although I noted that I wanted an exchange (item was and still is available) on both the QVC return slip as well as the one I printed when I printed my return label, nothing. Now I am constantly watching my account to make sure they don't charge me for something I didn't get. At this point, I don't even care if I get it or not. They've lost a sale because their exchange process does not work.

Re: Exchange Process does not work

toril — Wed, 08 Jul 2026 13:19:09 GMT

I totally agree with this as it has happened to me. I now call if I want an exchange but rarely does it process without an issued to be resolved.

Re: Exchange Process does not work

MoonieBaby — Wed, 08 Jul 2026 13:20:46 GMT

HSN does it right. The Q should study and institute their procedures. I call CS. Tell them what I want to exchange. They send it out.

I return what I don’t want in the package my exchanged item arrived in, use the original plastic item package with the original item return receipt and off it goes.

Back to HSN and I am not charged for shipping it back nor the shipping of the preferred item I exchanged it for. I find calling CS and getting the ball rolling with their help is key to avoiding mishaps or disappointment.

Re: Exchange Process does not work

We rescue cats — Wed, 08 Jul 2026 13:30:42 GMT

I have gone thru this as well, what a pain, so now I just return the item. Exchanges just don't seem to work for me

Re: Exchange Process does not work

DREAMON — Wed, 08 Jul 2026 13:35:00 GMT

I have never received an exchange that I requested and I have requested this many times....it does not work.

Re: Exchange Process does not work

FranandZoe — Wed, 08 Jul 2026 13:45:55 GMT

It worked for me once but took 6 weeks to receive the new item.

Re: Exchange Process does not work

Beammeupscotty — Wed, 08 Jul 2026 14:23:10 GMT

Same thing here. A while back requested a return and instead got a credit. This time I got the exchange but then a few weeks later received the same item again!! So I had to go to the trouble to send that one back and now have to watch my bank account to be sure I'm not charged shipping!

They need to fix this.

Re: Exchange Process does not work

wagirl — Wed, 08 Jul 2026 14:28:19 GMT

@MoonieBaby --totally agree with this post!! Have exchanged just a couple times at HSN and got the new item in a week and sent the old one back and my account was all taken care of. No hassels at all. Never did that with QVC--they don't have a clue how to exchange like HSN does!!!

Re: Exchange Process does not work

AZfem — Wed, 08 Jul 2026 14:49:21 GMT

The only way I've gotten an exchange to work is to write a big note in black marker & tape it to the item with instructions. They don't read the little tiny print on the return sheet.

Re: Exchange Process does not work

D Kay — Wed, 08 Jul 2026 14:53:34 GMT

Very rarely does QVC actually exchange items requested to be exchanged. It seems like this would benefit their bottom line. Doesn't make sense.

Re: Exchange Process does not work

geezerette — Wed, 08 Jul 2026 14:57:34 GMT

@AZfem wrote:
The only way I've gotten an exchange to work is to write a big note in black marker & tape it to the item with instructions. They don't read the little tiny print on the return sheet.

I've never tried to exchange anything, but some have said they call customer service when they want to exchange.

Re: Exchange Process does not work

rockygems123 — Wed, 08 Jul 2026 14:58:20 GMT

@Tomboy

It hasn't worked in a long time just by mailing back with a note.

A call to customer service works, they place the new order and refund is given for the old order.

Re: Exchange Process does not work

Poohbear52 — Wed, 08 Jul 2026 15:00:41 GMT

It is hit or miss when it comes to exchanges with QVC for me. I do say I want an exchange when submitting it in, then write in black marker on the paper what I want. Sometimes it works, sometimes it doesn't. I keep an eye out on which it'll be. If they end up returning the item, I'll call cs to straighten it out. A hassle yes, but if I really want the item I'll do it that way.

Re: Exchange Process does not work

loriqvc — Wed, 08 Jul 2026 15:17:05 GMT

The process is not consistent, but I frequently receive exchanges when I request them (I'd say I probably have a 75% or better success rate). Just last week, I sent back a top for a return/exchange for a different size, and the replacement has been shipped and is scheduled for delivery to me on Saturday. This was actually one of the quicker turnarounds on a transaction that I've experienced.

With the new online return/exchange initiation process, the form requires written details of the desired exchange—I always make sure I use a bright highlighter or red marker to circle the "Return/Exchange Method" note that is generated by the system and then add "PLEASE EXCHANGE FOR _____" with the information about the desired new size or color in large block letters. I also used a similar approach with the return labels that used to be sent with orders. As in most service situations, it is a best practice to make requests for assistance as simple as possible.

And even though it's an extra step, if you really want a specific color/size/etc. of an item, I recommend reaching out to customer service or the social team for help. As soon as the UPS tracking shows that the package has departed from the drop-off site or the USPS tracking shows that the agent has picked up the package, call or chat with customer service or send an email to QVCSocialTeam@qvc.com. Agents will be able to confirm that the return is on its way and process your exchange request immediately, saving at least a few days in the process and giving you a better chance of getting what you want.

One other note: Over the past couple of years, it has become very obvious that QVC's online inventory listings do not match its actual inventory. There are lots of items that appear in search results and options on item pages that are not truly available for purchase, which you only discover when you click from a search into the item page or try to add things to your cart or check out. So although it is likely that some exchange requests are simply not processed properly at the warehouses, it is even more likely that the website is displaying inaccurate information about availability, which certainly can be frustrating.

Re: Exchange Process does not work

Katrinka23 — Wed, 08 Jul 2026 16:37:06 GMT

I had the opposite happen to me - I made a return because the item was too large (I think it was a jumpsuit). I know I specifically asked for a credit to my original form of payment. The person who handled the "return" took it upon themselves to do an exchange instead and sent me a smaller size. But it all worked out in the end.

Re: Exchange Process does not work

RespectLife — Wed, 08 Jul 2026 17:01:44 GMT

I did a request for an even exchange for Logo Tees and rec'd the new size in less than 2 weeks.

I normally call CS and have them send it right out, but honestly, I didn't really care this time if I got it or not.

However, on the same day, I asked for even exchange on 2 Felt jeans that were still in stock.

I should have called, but didn't.

Not only did I not get the exchanges, they shorted me on the refund I didn't ask for.

You have to watch them like a hawk, unfortunately.

A call to CS got my shortage credited. You should get a FULL refund, including original shipping and NOT charged the label fee if they don't do your requested exchange.

By far, the Returns Dept is poorly run. Either employees are too lazy to complete the task OR it is all automated.

GIANT notes stapled to the item bag have proven a waste of my time.

Re: Exchange Process does not work

catmama — Wed, 08 Jul 2026 17:46:53 GMT

I've been a customer for years and the first time I requested an exchange, it didn't work. So I called and the rep I spoke with told me to call before I returned my item and they would send the correct out. So that's what I've always done.

Re: Exchange Process does not work

Shopper30yrs — Thu, 09 Jul 2026 12:32:50 GMT

This just happen to me with some shorts I ordered, I was awaiting the exchange then I saw my account got a refund minus the shipping, they are currently priced higher then what I paid so ill keepa eye on them on a free ship day.

Re: Exchange Process does not work

rms1954 — Thu, 09 Jul 2026 16:27:39 GMT

@Tomboy wrote:
I returned an item for a size exchange several weeks ago. The return has been received by QVC and I have received the credit and although I noted that I wanted an exchange (item was and still is available) on both the QVC return slip as well as the one I printed when I printed my return label, nothing. Now I am constantly watching my account to make sure they don't charge me for something I didn't get. At this point, I don't even care if I get it or not. They've lost a sale because their exchange process does not work.

I ALWAYS call when I am going to do an exchange to make sure the CS rep puts the info in their notes; also, they will ususally send me out the new item you are exchanging. So easy.

Re: Exchange Process does not work

Icegoddess — Thu, 09 Jul 2026 16:37:23 GMT

@DREAMON wrote:
I have never received an exchange that I requested and I have requested this many times....it does not work.

@DREAMON me either, and it was still available to buy. The only time I did receive an exchange was once when I received the wrong color and the CS team here helped me. Of course, that's also the only time QVC actually did the exchange too, so I received two and had to send one back.