topic Re: Return Rant in Customer Care

Return Rant

Angelmanmom — Wed, 01 Jul 2026 02:05:43 GMT

I've been shopping on QVC for decades. I had no idea when I ordered a sale priced NYDJ pair of jeans that it was a "last clicks" price and not returnable. It was not listed as a last click item nor was it listed as final sale or is it on the shipping receipt. What an underhanded thing for QVC to pull. I am some kinda mad right now. I have been hoping that QVC will make it under their Chapter 11 reorganization but with this lousy practice I wonder. Everyone, perhaps we should call customer service before ordering anything from all the sales they are pushing right now???? I will look high and low for the same item before I order from QVC. Horrible, horrible disrespect for all of their customers. Y'all have a good holiday!

Re: Return Rant

FancyPhillyshopper — Wed, 01 Jul 2026 02:38:10 GMT

Usually there is a statement in red somewhere on the page that says "not eligible for returns or exchanges."

Maybe you bought it before it went to FInal Sale status, and therefore, it should still be returnable.

In any case, most of those fashion items are pretty low-priced, and not worth the bother of a return. You would lose shipping costs both ways.

Certainly easier just to donate and do a good deed for the day.

Re: Return Rant

rms1954 — Wed, 01 Jul 2026 03:46:02 GMT

@Angelmanmom it's your responsibility to mke yourself aware of the rules.

Re: Return Rant

Angelmanmom — Wed, 01 Jul 2026 03:52:35 GMT

I am aware of the return rules after decades of purchases. If it is non-returnable there is a statement on the item page, usually it is in red, clearly showing it's a final sale. There was NO such statement present when I ordered. It is not stated on the actual packing slip either. This is not an acceptable practice or situation. The item came to almost $60 so not an insignificant purchase.

I am wondering how many of the sale prices will come with the undisclosed non-return policy.

Re: Return Rant

on the bay — Wed, 01 Jul 2026 03:56:58 GMT

@Angelmanmom

Try e-mailing the social team who are really great at making these problems right.

QVCSocialTeam@QVC.com

Re: Return Rant

Tori3569 — Wed, 01 Jul 2026 04:45:05 GMT

@Angelmanmom wrote:
I am aware of the return rules after decades of purchases. If it is non-returnable there is a statement on the item page, usually it is in red, clearly showing it's a final sale. There was NO such statement present when I ordered. It is not stated on the actual packing slip either. This is not an acceptable practice or situation. The item came to almost $60 so not an insignificant purchase.

I am wondering how many of the sale prices will come with the undisclosed non-return policy.

How do you know it's not returnable? Where did you see that? Or who said that? If you called for some reason, call and get someone else.

It is also not a "lousy practice " as it is a common policy with retailers. QVC actually has a fair return policy even though it has become tighter lately.

Re: Return Rant

Venezia — Wed, 01 Jul 2026 05:15:09 GMT

@Angelmanmom - It's been a long time since, but I do remember this happening in the past for some reason.

You don't say why you're not allowed to return the NYDJ jeans, but I agree with another poster that it's worth your time to email the Social Team and ask them to look into it. They've always been very helpful for many of us, in resolving issues.

If the item wasn't marked as "Final Sale" at the time you purchased it, you should be able to return it.

Again, the email address is:

QVCSocialTeam@qvc.com

Re: Return Rant

CalmInHeart — Wed, 01 Jul 2026 11:18:43 GMT

I'm sorry that happened to you.

I'll bet there was something saying it wasn't returnable. Perhaps it was small and not highlighted. I'm sorry you missed it.

IMHO, customers are equally responsible for knowing options to return before buying.

Re: Return Rant

Angelmanmom — Wed, 01 Jul 2026 11:25:14 GMT

Thanks for reading my post but your assumptions are absolutely incorrect. I am fully aware of the rules of purchasing/returning items. There was NO mention of any restrictions and no, I didn't miss it. Have a wonderful day!

Re: Return Rant

Luv2Dnce — Wed, 01 Jul 2026 13:31:30 GMT

I'm sorry that you had to get so aggravated by this. I actually just got off the phone from customer service about some returns and not only are they deducting the prepaid labels, they're also deducting an amount with each item returned, which can be astronomically expensive, even if it's in the same box. I think they're trying to make up for the Multi billion dollar loss. I've also been shopping with them for almost 40 years and it really upset me. I'm returning everything I purchased in the past two months and will shop locally.

Re: Return Rant

haddon9 — Wed, 01 Jul 2026 13:36:39 GMT

Why do you say that you can't return it? Does it say that when you go to try and make the return on your orders page?

What did customer service say when you called to ask them? Did you tell them what you told us here?

Re: Return Rant

FranandZoe — Thu, 02 Jul 2026 11:27:48 GMT

@Luv2Dnce wrote:
I'm sorry that you had to get so aggravated by this. I actually just got off the phone from customer service about some returns and not only are they deducting the prepaid labels, they're also deducting an amount with each item returned, which can be astronomically expensive, even if it's in the same box. I think they're trying to make up for the Multi billion dollar loss. I've also been shopping with them for almost 40 years and it really upset me. I'm returning everything I purchased in the past two months and will shop locally.

@Luv2Dnce I thought they always did this - charge return shipping for each item even if more than one item returned together in one box?

They do it even with multifple items from same order.

I've been charged just one return shipping cost fthough for more than one of the same item though on the same order. This just happened with two sets of Muk Luks slippers - one order - returned both - one charge.

Re: Return Rant

DJs mom — Thu, 02 Jul 2026 16:41:35 GMT

@Venezia wrote:
@Angelmanmom - It's been a long time since, but I do remember this happening in the past for some reason.

You don't say why you're not allowed to return the NYDJ jeans, but I agree with another poster that it's worth your time to email the Social Team and ask them to look into it. They've always been very helpful for many of us, in resolving issues.

If the item wasn't marked as "Final Sale" at the time you purchased it, you should be able to return it.

Again, the email address is:

QVCSocialTeam@qvc.com

@Venezia you are correct. This happened a time ago. Items were not marked as final sale when ordered, but when folks tried to return, they were marked as final sale. I believe the social team acknowledged the error and made it right. @Angelmanmom as others have noted, contact the social team and ask them for help.