topic Re: Help Please with Order in Customer Care

Help Please with Order

Nancy Drew — Sun, 03 May 2026 13:47:57 GMT

I ordered a Navy Blue sweater and received Deni& Co. Beach pants. I am home bound this month and can't make it to a post office to return the pants. Any help would be appreciated. I have never received a wrong item before in 35 years!

***edited to remove image with personal information

Re: Help Please with Order

San Antonio Gal — Thu, 30 Apr 2026 11:56:54 GMT

Can you put the package in your mailbox for the postman to pick up @Nancy Drew ?

Re: Help Please with Order

RespectLife — Thu, 30 Apr 2026 12:20:26 GMT

@Nancy Drew

Fill out the return form you received the wrong item. Pack it back up.

If you don't have a return label, print it or call to have them send it.

Go online and schedule a free USPS pickup.

You will get an email confirmation of the request and another that it is picked up.

Watch your credit, you should not have the S/h deducted OR the return label fee.

Sorry this happened to you while you are down! Hopefully, you can do the above.

Re: Help Please with Order

Nancy Drew — Fri, 01 May 2026 15:33:08 GMT

@San Antonio Gal wrote:
Can you put the package in your mailbox for the postman to pick up @Nancy Drew ?

@San Antonio Gal No. But thank you for taking the time out to help me.

Re: Help Please with Order

Nancy Drew — Fri, 01 May 2026 15:39:02 GMT

@RespectLife wrote:
@Nancy Drew

Fill out the return form you received the wrong item. Pack it back up.
If you don't have a return label, print it or call to have them send it.

Go online and schedule a free USPS pickup.

You will get an email confirmation of the request and another that it is picked up.

Watch your credit, you should not have the S/h deducted OR the return label fee.

Sorry this happened to you while you are down! Hopefully, you can do the above.

@RespectLife Thank you for typing this all out to help me. I am slightly annoyed that I have to do this right now as it was their fault but QVC has treated me well over the years so I will buck it up and get on it.

Re: Help Please with Order

Barbara-QVC — Sun, 03 May 2026 13:52:29 GMT

@Nancy Drew I am sorry you are having difficulty making a return.

For return instructions and a label, you can visit your Order Status page on qvc.com and click on the item you wish to return. You can print a return label. You can alson go to QVC.com to schedule a USPS pickup for your return.

Please reach out to us at QVCSocialTeam@qvc.com if we can be of assistance.