topic Help me understand in Customer Care

Help me understand

I am still oxox — Sun, 19 Apr 2026 17:15:56 GMT

I ordered the Susan Graver TSV Dress and Jacket, it arrived in one bag, yet QVC wants me to return it in two. I guess its is so the can charge me for another package. Being the rebel that I am I am going to take my chances and return it in one package

Re: Help me understand

Kachina624 — Sun, 19 Apr 2026 17:24:32 GMT

@I am still oxox. It's okay to return two items in one package but they'll still probably charge a return shipping charge for each. That's their policy.

Re: Help me understand

stevieb — Sun, 19 Apr 2026 17:29:04 GMT

@Kachina624 wrote:
@I am still oxox. It's okay to return two items in one package but they'll still probably charge a return shipping charge for each. That's their policy.

And one of the reasons they're more than struggling...

Re: Help me understand

Biftu — Sun, 19 Apr 2026 17:41:21 GMT

You can go ahead and be rebellious but you will still be charged for two returns.

Re: Help me understand

San Antonio Gal — Sun, 19 Apr 2026 18:28:33 GMT

If you think it will be cheaper, pay for it upfront and mail it yourself in one package. Either that or pay two charges to ship both back. Your choice.

Re: Help me understand

loriqvc — Sun, 19 Apr 2026 19:12:20 GMT

@I am still oxox - Back in February, I returned three clothing items in one bag (from two orders) and was charged just one return label fee. However, I had a physical return label and didn't use the online return initiation process (I just included a note with my return specifying all the order and item details).

Since you are returning two items from one order, I think it only seems fair that you have just one return shipment and charge. If you're willing to reach out to them, I think the Social Team (qvcsocialteam@qvc.com) might be able to print a single label for you to use. Good luck!

Re: Help me understand

Group 5 minus 1 — Sun, 19 Apr 2026 19:12:40 GMT

Is it an outfit (dress w/matching jacket) or two separate items?

Re: Help me understand

I am still oxox — Sun, 19 Apr 2026 19:34:47 GMT

@Group 5 minus 1 wrote:
Is it an outfit (dress w/matching jacket) or two separate items?

@Group 5 minus 1 If it was one item I would not be asking the question. He jacket was an upsell

Re: Help me understand

Group 5 minus 1 — Sun, 19 Apr 2026 19:45:49 GMT

@I am still oxox Thanks

Re: Help me understand

rms1954 — Sun, 19 Apr 2026 20:20:46 GMT

@I am still oxox wrote:
@Group 5 minus 1 wrote:
Is it an outfit (dress w/matching jacket) or two separate items?
@Group 5 minus 1 If it was one item I would not be asking the question. He jacket was an upsell

Gee, she was just asking which is what we do when trying to be helpful. You weren't really clear, so I think she was probably looking for clarification.

Re: Help me understand

spabar — Sun, 19 Apr 2026 20:36:00 GMT

I have never been charged more than one shipping fee when returning multiples in one package.

Re: Help me understand

Kachina624 — Sun, 19 Apr 2026 21:39:49 GMT

@I am still oxox wrote:
@Group 5 minus 1 wrote:
Is it an outfit (dress w/matching jacket) or two separate items?
@Group 5 minus 1 If it was one item I would not be asking the question. He jacket was an upsell

Always so gracious and appreciative.

Re: Help me understand

tsavorite — Thu, 30 Apr 2026 19:49:15 GMT

@spabar wrote:
I have never been charged more than one shipping fee when returning multiples in one package.

That's what I thought also that if you return 2 items together it is 1 shipping fee.

Is there some where on the site I can read that a customer returning 2 items same package is charged 2 shipping fees???

Re: Help me understand

Jeletta — Thu, 07 May 2026 15:10:19 GMT

@I am still oxox Hi, QVC policy is that you can return multiple items in one box and you will only be charged ONE return fee. This is exactly why I "batch shop" so that if I return several things in a box, it's much better than if I buy here and there and have to pay $6.95 for EACH returned item. Here is the wording of their policy.

QVC’s return fee policy for multiple items in one box

If you return multiple items, whether from the same shipment or different orders, you can send them all in one box with one QVC return label. QVC’s own FAQ states you’ll only be charged one return label fee for the entire package, not per item

Re: Help me understand

Jeletta — Thu, 07 May 2026 15:11:41 GMT

Correct, please see my response from the other poster.

QVC’s return fee policy for multiple items in one box