topic Re: Select Customer Requirements?? in Customer Care

Select Customer Requirements??

InStitches49 — Mon, 06 Apr 2026 14:37:19 GMT

How in the world does one get to be a select customer and get emails/cards/whatever on special promo codes? I've bought stuff from QVC for probably twenty years and never got that select customer status! Really? Do you have to know someone in management to get these codes occassionally? It's frustrating considering how high everything is getting here and really is causing me to question any more purchases. Any ideas about this?

Re: Select Customer Requirements??

Q-Checker — Mon, 06 Apr 2026 14:43:04 GMT

I wonder also. If QVC is trying to alienate a large group of their customers by some sort of game of "playing favorites," congratulations are in order.

Re: Select Customer Requirements??

They CallMe MRWILKES — Mon, 06 Apr 2026 14:49:02 GMT

Which code was recently received by some that was not widely distributed?

I'd like to give it a try.

Re: Select Customer Requirements??

Desertdi — Mon, 06 Apr 2026 14:58:59 GMT

On the LEFT side of this screen...scroll down to "MY SETTINGS" and ACCEPT email notifications from the Q. (this "might" help)

Re: Select Customer Requirements??

FranandZoe — Mon, 06 Apr 2026 14:59:43 GMT

I agree - I never receive them and I've been shopping at QVC since the very beginning. And I have spent a ton and still do. Maybe that's why. The less you spend the more deals you get.

And so often - too often - the codes posted for everyone don't work for me.

Re: Select Customer Requirements??

PhilaLady1 — Mon, 06 Apr 2026 15:11:27 GMT

I've been a QVC shopper since the early 90s. I am rarely a select customer. I wouldn't confuse the word select with words like loyal or frequent. I buy a lot, too much. I am always in a state of I have emails saying QVC is in receipt of my order, or my QVC order shipped, or my QVC order will arrive soon. There's rarely a gap of no activity. My guess is that I am not a select customer because QVC doesn't need to entice or tease me with coupon codes. They don't need to beg for my business.

Re: Select Customer Requirements??

Miss Pepsi — Mon, 06 Apr 2026 15:25:47 GMT

I get coupons time to time both in email and snail mail. I don't do a lot of buying. I am retired and I just don't need or want more "Stuff" I think the reason I get them is because I do very little buying. Sometimes I use them and sometimes I don't. I cannot remember the last time I bought something that I either didn't have a discount code for or wasn't on free shipping. I just recently got a coupon in snail mail. I used it yesterday. It was a Just because purchase. Had I not gotten the coupon, I wouldn't have placed the order.

Re: Select Customer Requirements??

Estellee — Mon, 06 Apr 2026 15:57:30 GMT

I have only started receiving coupons in the mail in the past year or so. Nothing before then and I do my share of purchasing.

Re: Select Customer Requirements??

They CallMe MRWILKES — Mon, 06 Apr 2026 16:10:07 GMT

I receive QVC/HSN coupons in the mail and email occasionally.

But I am far, far from a "Best Customer":

Defined in 2024 as making an average of 76 purchases with a total spend of about $4,000.

Re: Select Customer Requirements??

Estellee — Mon, 06 Apr 2026 16:10:14 GMT

You sound like a very good customer @They CallMe MRWILKES I havn't made that many purchases LOL

Re: Select Customer Requirements??

They CallMe MRWILKES — Mon, 06 Apr 2026 16:43:55 GMT

I think that I am a reliable, steady customer but not a huge spender dollar wise.

I do not consider myself "select", but merely steady and reliable.

Re: Select Customer Requirements??

Estellee — Mon, 06 Apr 2026 16:11:13 GMT

Same here.

Re: Select Customer Requirements??

kaydee50 — Mon, 06 Apr 2026 16:17:07 GMT

I've received several snail mail coupons which either because there were too many restrictions or I couldn't find anything to use it on, went in the trash. I make less than a dozen purchases a year here none for more than $30 or $40.

Re: Select Customer Requirements??

LuvmyLab — Mon, 06 Apr 2026 16:32:27 GMT

I agree with the poster. I have been a QVC customer for over 35 years and I’ve never received any special promotion or offer from them. I think they are doing themselves a disservice by offering special promos to “a select group of people.”

Re: Select Customer Requirements??

Venezia — Mon, 06 Apr 2026 16:50:58 GMT

@Desertdi wrote:
On the LEFT side of this screen...scroll down to "MY SETTINGS" and ACCEPT email notifications from the Q. (this "might" help)

@Desertdi - I'm signed up for email notifications and have been for years. It doesn't help, in respect of getting these special offers that some customers seem to get all the time.

I get the occasional offer, when it's a general one, but even the free shipping for fashion, that's on the homepage banner doesn't work for me. And in the fine print it says "select customers only". To me that's just wrong. Letting all your customers know that there's a special offer, but only if you're "select".

Same with HSN; nothing seems to work for me with them, even contacting CS several times about the issue. I just got told by one CS rep that they "don't do beaucoup offers"! Yes, they DO for some customers. It seems the same customers all the time.

I did send QVC feedback about this issue a week or so ago, when I tried to use a coupon and it didn't work. I got a reply that it "will be forwarded...".

(ETA: I did tell them in my feedback to check out the discussions of this issue on the forums, so they knew it wasn't just one customer "complaining"!)

Re: Select Customer Requirements??

kitcat51 — Mon, 06 Apr 2026 17:17:02 GMT

I'm not signed up for emails but I do get the flyers a couple times a year, I only buy As Is - Clearance & those items are usually excluded so in the trash they go. I watch the home page for coupons-special offers & take the time to read the exclusions, recently 2 of the 20% off offers have worked for me so that was a surprise.

Re: Select Customer Requirements??

Kachina624 — Mon, 06 Apr 2026 17:22:32 GMT

@InStitches49. Actually, I think many of the promos are sent to customers who buy very little in an attempt to encourage them to look at the website and perhaps change their buying habits. There's really no reason to offer incentives to those who are regular, reliable customers.

My problem has been with HSN where I've been a customer since the 1980s. I have never received an incentive or coupon of any sort from them. As a result, I rarely buy anything there and never browse their website.

I once asked a HSN employee why I never got a promo code. She just said, "another department does that". No help whatsoever.

Re: Select Customer Requirements??

Venezia — Mon, 06 Apr 2026 18:38:34 GMT

@Kachina624 - That's an interesting response from the HSN rep!

One of the times I called them to ask why I never get any discount coupons, the rep said that I had gotten "loads of them" in the past and never used them! I said "How could I have used any of these supposed coupons, if I never knew about them? They weren't on my account and I never got any emails."

No answer to that except to "update" my email preferences and I told her I'd done that several times to kickstart the issue. No result.

IMO, they don't care enough to do anything about it, so I shop there very seldom; only if it's something I really want or need and they have the best deal. (Not very often.)