topic Re: Too Bad For Me in Customer Care

Too Bad For Me

Dar321 — Fri, 27 Mar 2026 12:31:14 GMT

I sent back a $100 Viva la Juicy perfume, 2 days after i recieved it. Looked at my account a month later, and noticed return was not prosessed. Chatted with a couple agents, they said they had to send to corporate. Corporate said too bad, contact your credit card company! Been shopping here over 20yrs, and never had them say too bad, contact card company.....Thanks for letting me rant.

Re: Too Bad For Me

Tori3569 — Fri, 27 Mar 2026 12:58:52 GMT

Something is missing from your post. Did they not receive the return? Were they asking for proof of return?

Re: Too Bad For Me

Dar321 — Fri, 27 Mar 2026 14:20:51 GMT

Said the return wasn't generated. I got a reciept from the post office, but my hubby accidentally threw it out. I returned with prepaid label.

Re: Too Bad For Me

Venezia — Fri, 27 Mar 2026 14:31:40 GMT

@Dar321 - Did the prepaid label come with the invoice or did you generate it by clicking on the "Start a return" option on your order?

If you did it that way, you should be able to check the tracking on your return by looking at your order online. (Under the order information, there's an option "Track Your Return".)

If you don't have any tracking info or proof of the return, I'm not sure what QVC can do about it.

Also, how long has it been since you returned it? I've had things (especially these days) take longer than normal.

Re: Too Bad For Me

jlkz — Fri, 27 Mar 2026 14:58:47 GMT

@Dar321

QVC has outsourced its credit card operation to Synchrony Bank. If you didn't use the Q-card, check with the bank identified on the personal credit card you used.

Re: Too Bad For Me

RespectLife — Fri, 27 Mar 2026 15:57:31 GMT

@Dar321

As @Tori3569 said...

a whole lotta info missing from your post.

If you gave proper details, we might be able to help you!!

If you returned with the Q label, there is a tracking number on it. That number would be listed on your order status.

If you no longer have the receipt given at the PO, you still would be able to track it on USPS.com

If Corporate really said too bad....there must be a reason. QVC is Not known to just say too bad for you.

Suggest you email ALL info to

qvcsocialteam@qvc.com

They are the ones who could sort this all out for you

Re: Too Bad For Me

Kachina624 — Fri, 27 Mar 2026 16:12:09 GMT

@Tori3569 wrote:
Something is missing from your post. Did they not receive the return? Were they asking for proof of return?

@Tori3569. @Dar321 lol, lol. A lot is missing. First where did you buy it? Secondly did they tell you it was not received back? Did you insure the item and have a receipt? I'm guessing they said they didn't receive it and you had no proof it was sent, right? What did you expect they would do? Your mistake.

Re: Too Bad For Me

Group 5 minus 1 — Fri, 27 Mar 2026 16:27:02 GMT

Did you get the name of the person that said,"too bad"?

Re: Too Bad For Me

Group 5 minus 1 — Fri, 27 Mar 2026 16:33:05 GMT

I can't find any info about the product on the Search Engine.

Re: Too Bad For Me

Group 5 minus 1 — Fri, 27 Mar 2026 16:38:49 GMT

Have you ever returned anything to the Q before?

Re: Too Bad For Me

Group 5 minus 1 — Fri, 27 Mar 2026 16:37:27 GMT

Found it!! Very costly.

Keep photos of your packaged returns and your receipts!

QBargo — Sat, 28 Mar 2026 05:30:47 GMT

When I return an item, I try to pay my own U.S. Mail return postage, which is frequently cheaper than using QVC's prepaid labels. You can create a free account at USPS.com, then use their Click-N-Ship to prepay postage and print out your own return label. You can even schedule a pickup of the item at your residence, which is free if you have it picked up during their normal mail delivery times.

BUT here are two very important things to do: Take a photo of your labeled package before it leaves your house, and take a photo of your receipt to show you paid for your own return postage. (In fact, even if I use the QVC prepaid label, I still take a photo of the labeled package for my own protection to prove I mailed it back to them. I also keep a copy of the email confirming that the mail person picked up my package.)

ALSO, QVC usually deducts the cost of their prepaid label from your reimbursement even if you don't use it, so watch your account to make sure you are reimbursed the correct amount. Nine time out of ten, I have to call Customer Service and let them know I prepaid the postage myself and offer to send them photos of my receipt and the package, showing the US Mail label. They have never asked to see those photos and will always adjust the reimbursement amount, but I still make sure to keep the photos until the return and reimbursement are completed.

Sorry for the long message, and hope I haven't made it sound too difficult. If I have an expensive item, it's usually cheaper and easier to use the QVC prepaid label. But for normal returns, it's cheaper to use U.S. Mail Click-N-Ship.

Re: Keep photos of your packaged returns and your receipts!

Group 5 minus 1 — Sat, 28 Mar 2026 11:02:17 GMT

@QBargo : Great reply! Very interesting. You sound like a well organized person. Thank you so much for the info.

Re: Too Bad For Me

Dar321 — Sat, 28 Mar 2026 12:55:43 GMT

Coorperate didn't say too bad, that's just my title. The perfume was $100, not a small purchase. The post office generated a reciept, but QVC has no tracking of it, so idk. First time I've had issues with returns. I've never had any issues at HSN. I was just taken aback, with the reply to contact your credit card company reply.

Re: Keep photos of your packaged returns and your receipts!

Dar321 — Sat, 28 Mar 2026 13:25:17 GMT

Thanks so much. I'll start doing this.

Re: Too Bad For Me

San Antonio Gal — Sat, 28 Mar 2026 18:16:07 GMT

@Dar321 - Did you track the item? Where is it? Sounds like the Q never received the item. You should be able to track it.

I can't blame the Q for not wanting to refund an item they never received.

Re: Too Bad For Me

elated — Sat, 28 Mar 2026 22:14:02 GMT

@Dar321 When I return an item, I usually take it to UPS and print a label. I go to my order and start a return/exchange. It takes you to various screens and then you print a label or Scan for QR code which goes to your cellphone. I take it to UPS and get a receipt.

When I get home, I email QVCeasyreturns@qvc.com and cc: qvcsocialteam@qvc.com with my order number and tracking number. I give them the reason for the return and ask that refund be issued to credit card. This has never failed.

You now have on record all your information. This will save you any further questions. Hope this helps.

Re: Too Bad For Me

Dar321 — Sun, 29 Mar 2026 14:28:42 GMT

Yeah, I get it.