topic Re: DeIvery Status in Customer Care

DeIvery Status

elated — Thu, 26 Mar 2026 18:40:54 GMT

I was expecting a delivery from UPS for the Lindt Chocolate. It was noted on UPS site delivery would be 3/27. Today, I get a text notification that it was delivered today to a person I didn't know. I called UPS and they told me they delivered the package to USPS and they will deliver in the next couple of days. QVC noted on my account it was delivered today. I called CS and explained the error and she said she will note on my order. This is a very strange way to do things.

Hopefully, the chocolate won't be melted. Just a real head scratcher.

Re: DeIvery Status

Texas Gray Wolf — Thu, 26 Mar 2026 18:47:04 GMT

I have noticed lately that a lot of my UPS deliveries are being transferred to our local post office as well. Thinking about contacting UPS as to why......

Re: DeIvery Status

RespectLife — Thu, 26 Mar 2026 19:25:03 GMT

@Texas Gray Wolf

Because it is cheaper. Don't waste your time calling, IF you could ever make your way to a live person!

If there are few deliveries in your area, they hand it off to USPS. Not sending a truck for one item unless they have a full truck in your direct area.

Logistics.

A ton of my deliveries go that route and yes, it adds 1-2 days.

There isn't anything you can do about it.

Re: DeIvery Status

elated — Thu, 26 Mar 2026 19:31:24 GMT

@RespectLife wrote:
@Texas Gray Wolf

Because it is cheaper. Don't waste your time calling, IF you could ever make your way to a live person!

If there are few deliveries in your area, they hand it off to USPS. Not sending a truck for one item unless they have a full truck in your direct area.

Logistics.

A ton of my deliveries go that route and yes, it adds 1-2 days.

There isn't anything you can do about it.

@RespectLife My problem with the hand off, it shows delivered to you on that date. If there is a 30 day return policy, that could be a problem. Also, they can't change the date to the actual delivery date. I never encountered this before on my orders.

Re: DeIvery Status

RespectLife — Thu, 26 Mar 2026 20:03:16 GMT

Understood @elated

I have never incurred that....always shows it went to USPS....

I just was responding to what @Texas Gray Wolf said about calling UPS.

Re: DeIvery Status

Poohbear52 — Thu, 26 Mar 2026 20:56:30 GMT

Sometimes my order is delivered through ups, or transferred to usps from ups. I'm sure everyone here experiences that. I had three items to be delivered on the 21st, but I received an email from QVC that one of the items were delivered on the 20th. Went looking for it and couldn't find it. On further investigation through ups and calling them, I found out it was dropped off at the "mailroom", or usps. Normally it would say the package was dropped off at the post office and would be delivered the next day, like the other packages, but this one said delivered. First time that happened to me. I did get everything on the 21st through usps.

Re: DeIvery Status

loriqvc — Thu, 26 Mar 2026 22:50:56 GMT

I think there are some processing issues going on at UPS, possibly linked to the completion of the conversion/reconfiguring of UPS SurePost as UPS Ground Saver.

After a few of my deliveries were not only not upgraded to UPS Ground through my UPS MyChoice Premium account but were also incorrectly relabeled with a different city by UPS, I reached out to them and to QVC to try to figure out what was going on. The UPS rep I spoke with confirmed that the correct city was on file for my account and should have been used, and also confirmed that the packages should have been upgraded. So then I reached out to the Social Team and got some very thoughtful and helpful responses in trying to check out the intake/handoff process and labeling.

Anyway, long story short, the problem is definitely with UPS, despite what the rep told me. And today, I noticed that UPS has a whole new tracking page setup that no longer includes some of the key features it used to. So with my package issues and my desire to provide feedback about the new site, I'll be contacting UPS technical support (rather than just customer service) in the next day or so. I'll post here if I learn anything useful.

Re: DeIvery Status

eddyandme — Thu, 26 Mar 2026 23:12:29 GMT

I found my Lindt chocolares the other day in a drenched, rain/snow soaked box. It was a gross mess. Got a refund, but really wanted those chocolates.

Today it read the cookies ordered were delivered today - where I have no idea. I hope it was just a miscommunication and the cookies will be delivered to me tomorrow. I cancelled my 4/20 order of cookies 'cause I don't want to go thru this problem receiving food orders.

I really hope I don't have to cancel my A/D chicken fried chicken order: I'm fed up with the delivery lately and if the Q doesn't rectify their "delivery" service, I'm just not gonna bother ordering anymore.

Imho the problems occur whenever ordrers are delivered by USPS from UPS.

Re: DeIvery Status

loriqvc — Thu, 26 Mar 2026 23:20:06 GMT

@eddyandme - For what it's worth, you shouldn't have problems with the chicken; it is shipped via UPS 2-Day Air with no handoffs. I have a shipment coming tomorrow.

Re: DeIvery Status

RespectLife — Fri, 27 Mar 2026 11:38:27 GMT

@loriqvc wrote:
@eddyandme - For what it's worth, you shouldn't have problems with the chicken; it is shipped via UPS 2-Day Air with no handoffs. I have a shipment coming tomorrow.

@loriqvc

Mine is NOT UPS 2day ever, and I am on AD for the chicken.

Ground UPS only, but always arrives still frozen.

Must depend on where you live.

Re: DeIvery Status

Magicrat — Fri, 27 Mar 2026 12:14:38 GMT

The really sad part about the hand-off to USPS is the manner in which the packages are "delivered". My UPS driver will open my screened porch door and place them on the porch. The mail person throws them on my front steps, rain or shine. It's a wonder I haven't had stolen packages.

Re: DeIvery Status

loriqvc — Fri, 27 Mar 2026 18:36:40 GMT

@RespectLife wrote:
@loriqvc wrote:
@eddyandme - For what it's worth, you shouldn't have problems with the chicken; it is shipped via UPS 2-Day Air with no handoffs. I have a shipment coming tomorrow.

@loriqvc

Mine is NOT UPS 2day ever, and I am on AD for the chicken.

Ground UPS only, but always arrives still frozen.

Must depend on where you live.

@RespectLife - I guess that could be the case; I've been an auto-delivery for years and always had shipments arrive via UPS 2-Day.

Re: DeIvery Status

San Antonio Gal — Sat, 28 Mar 2026 18:18:05 GMT

Give it a few days @elated . You'll receive it. Why do you think the chocolate will be melted?