topic Re: QVC Social Team in Customer Care

QVC Social Team

Sapphiregal — Fri, 13 Mar 2026 19:25:18 GMT

I have twice sent an email to the QVC social team concerning an issue with a return -charged me for using their return label when I paid the return shipping at post office. They have still not replied. Have they stopped handling such issues?

Re: QVC Social Team

FranandZoe — Fri, 13 Mar 2026 19:27:12 GMT

When did you send the email? Sometimes they answer almost immediately or the same day - other times a little longer. Likely depends on how busy they are.

Why don't you try calling Customer Service?

Re: QVC Social Team

Pecky — Fri, 13 Mar 2026 19:35:55 GMT

I had the same issue and it took awhile to get back to me. Try doing a chat.

Re: QVC Social Team

Etoile308 — Fri, 13 Mar 2026 19:45:52 GMT

Also make sure it didn't go to spam. I think I had that happen once.

Re: QVC Social Team

Sapphiregal — Fri, 13 Mar 2026 20:04:25 GMT

@FranandZoe wrote:
When did you send the email? Sometimes they answer almost immediately or the same day - other times a little longer. Likely depends on how busy they are.

Why don't you try calling Customer Service?

@FranandZoe

Sent first one on the 8th and second one yesterday, 12th.

I will give them a call. Thanks!

Re: QVC Social Team

Kachina624 — Fri, 13 Mar 2026 20:19:53 GMT

The social team seems to have had their hours cut and their attendance has become erratic. I'd go ahead and call CS.

Re: QVC Social Team

Venezia — Fri, 13 Mar 2026 20:36:15 GMT

I have to say I'd always had great CS from the Social Team until the most recent issue.

I was being overcharged for 3 recently placed auto-deliveries, so I emailed them to get it corrected before the next shipments. Let's just say the CS rep didn't have a clue. She didn't understand that I was about to be charged full price instead of the sale price I locked in with A/D.

She even emailed me copies of my invoices, like I didn't already have access to those in my account!

I cancelled one A/D because I just couldn't be bothered. Then I waited a few days and did a live chat.

That CS rep had the price issue resolved in minutes. I'll go that route in future.

Re: QVC Social Team

skatting44 — Fri, 13 Mar 2026 20:48:29 GMT

@Sapphiregal

a few years ago had abt 4 after Christmas returns that were gifts to family that I sent via self pay in one box, well I was charged a return shipping fee on each item . I didn't catch it at first. It again happened one more time so I stopped sending anything via self pay because it seems the return/Exchange centers charge you automatically the $6.95 . The it's up to you as a customer to notice and ask it be corrected. No other online company does this .

Re: QVC Social Team

BalletBabe — Fri, 13 Mar 2026 21:43:41 GMT

@Kachina624 wrote:
The social team seems to have had their hours cut and their attendance has become erratic. I'd go ahead and call CS.

@Kachina624 Shame they were the best thing about QVC.

Re: QVC Social Team

Kachina624 — Fri, 13 Mar 2026 22:00:08 GMT

@Venezia wrote:
I have to say I'd always had great CS from the Social Team until the most recent issue.

I was being overcharged for 3 recently placed auto-deliveries, so I emailed them to get it corrected before the next shipments. Let's just say the CS rep didn't have a clue. She didn't understand that I was about to be charged full price instead of the sale price I locked in with A/D.

She even emailed me copies of my invoices, like I didn't already have access to those in my account!

I cancelled one A/D because I just couldn't be bothered. Then I waited a few days and did a live chat.

That CS rep had the price issue resolved in minutes. I'll go that route in future.

@Venezia. That must be the rep I got last weekend during the fashion shows. One popular shirt had garment measurements listed for a pair of pants. Poor thing couldn't figure out what actual garment measurements were and made some weird suggestions for finding them. Can you imagine being thrown into that job with no more training than they get?

Somebody else must also have reported it because it finally got fixed.

Re: QVC Social Team

Venezia — Fri, 13 Mar 2026 22:28:18 GMT

@Kachina624 - I even sent a followup email to that CS rep to explain the price difference (as she had it wrong).

No response at all. Now that's really poor customer service.

It was only a week or so ago so, yep, maybe we did get the same one!

Re: QVC Social Team

Kachina624 — Fri, 13 Mar 2026 22:30:51 GMT

@Venezia. You know there's a problem when the customers have to train the CS reps.

Re: QVC Social Team

movielover — Sat, 14 Mar 2026 00:30:58 GMT

I feel as though customer service at QVC seems to have taken a nosedive. It takes much longer to even reach an operator and then they don't seem to have the knowledge base they once did. I don't know if they have reduced staffing or what, but it is very noticeable. This is a company that once prided itself on excellent customer service - what happened??

Re: QVC Social Team

loriqvc — Sat, 14 Mar 2026 01:33:35 GMT

@Sapphiregal - Be sure you are sending the message to QVCSocialTeam@qvc.com. When the team replies, the message typically comes from social.team@qvc.com, but they told me once that the initial routing for service should go through the address that begins with "QVC" because that is how the system recognizes it as a new request and knows to assign it to an agent for resolution. If you send the message to the address that starts with "social," there is a chance a response will be delayed because the system may think the message is tied to a previous ticket that a specific agent will be watching for to respond (and that is not the case).

FWIW, I have sent the team two requests in the past two weeks and received prompt replies both times. Good luck with your request!

Re: QVC Social Team

sunshine45 — Sat, 14 Mar 2026 03:11:31 GMT

try using fb messenger for issues OR the chat live feature on the homepage. i have always received great customer service from messenger, chat live, and the email qvcsocialteam@qvc.com.

Re: QVC Social Team

Barbara-QVC — Sun, 15 Mar 2026 13:35:03 GMT

@Sapphiregal I am sorry you were not receiving a response to your emails. It looks like we did receiver your request and responded on 3/13. Please let us know if you need any further assistance!