topic Re: My busted open package in Customer Care

My busted open package

San Antonio Gal — Sun, 25 Jan 2026 20:39:42 GMT

I ordered the Wen deal from the Beauty IQ deals. It arrived with one of the containers open and the box saturated.

I sent this picture to the Q Social Team asking what they want me to do. I wonder if they want me to mail this back to them?

Re: My busted open package

Estellee — Sun, 25 Jan 2026 20:47:04 GMT

I hope not, I think the photo says it all LOL @San Antonio Gal

Re: My busted open package

lynnie61 — Sun, 25 Jan 2026 20:50:11 GMT

@San Antonio Gal Yikes. They should just send you a replacement. I rarely ever return. I once got a Rachael Ray ceramic bakeware set. Biggest baker was in shards. I just wanted a partial credit. Nope, they wanted the full set back. Really? In 10 pieces and 50 shards. Unsafe and stupid, but I sent it. On their dime at least. They sent a replacement, arrived in tact.

Re: My busted open package

San Antonio Gal — Sun, 25 Jan 2026 20:51:19 GMT

@lynnie61 wrote:
@San Antonio Gal Yikes. They should just send you a replacement. I rarely ever return. I once got a Rachael Ray ceramic bakeware set. Biggest baker was in shards. I just wanted a partial credit. Nope, they wanted the full set back. Unsafe and stupid, but I sent it. On their dime at least. They sent a replacement, arrived in tact.

Oh wow @lynnie61 - You actually had to mail back all the tiny broken pieces?? What a mess! Were you able to send them a picture for proof?

Re: My busted open package

lynnie61 — Sun, 25 Jan 2026 20:53:38 GMT

@San Antonio Gal Yes, I uploaded a photo. You could see the biggest baker and lid broken. The other 4 pieces were fine. It surprised me. I just asked for 1/3 of a credit.

Re: My busted open package

sunshine45 — Sun, 25 Jan 2026 20:54:41 GMT

anytime that has happened to me......and it HAS.....i dont even send them a photo. i just contact qvcsocialteam@qvc.com and they offer me a refund or a replacement. i have had liquids spilled, glass broken, items missing at various times and customer service is always EXCELLENT!

Re: My busted open package

lynnie61 — Sun, 25 Jan 2026 20:59:56 GMT

@sunshine45 I was truly surprised. But this was probably 10 years ago. I think the Q social team is the best. I just never understood the request for the return. I might have returned two things in 30 years.

Re: My busted open package

skatting44 — Sun, 25 Jan 2026 21:01:24 GMT

Had experience twice with the SmileActive bottles of liquid solution leak all over during shipment. Yes, they wanted it back which I sent . Had Temptations dinner set have 2 broken items and sent it back as I was instructed. Had a Valerie item have a missing part and sent it back per QVC. Yes, received replacements for all the items except Valerie PH item that was sold out.

Re: My busted open package

San Antonio Gal — Sun, 25 Jan 2026 21:43:32 GMT

@skatting44 @lynnie61 @sunshine45 @Estellee

I just received a reply from the Q social team and they're going to send me a replacement. The best news is that I don't have to return the mess!! I'm so thrilled!

Thank you to the Q Social Team. Very much appreciated!!

Re: My busted open package

Kachina624 — Sun, 25 Jan 2026 22:05:00 GMT

@lynnie61. Usually if broken glass or ceramic material is involved, they don't want it back. There's too much liability in having employees handle it in the returns department.

Re: My busted open package

lynnie61 — Sun, 25 Jan 2026 22:10:58 GMT

@Kachina624 Maybe it's changed now but back then they made me send it back. I wrapped the broken pieces well, but I thought what the heck........someone could get cut........like I've said, I only sent two things back in 30 years. This was one of them.

Re: My busted open package

loriqvc — Sun, 25 Jan 2026 22:19:07 GMT

@San Antonio Gal - I'm sorry about the mess, but I'm glad you got a nice resolution.

I think the policies have changed over the past year or so with the new returns system; there's actually a box you have to check when initiating a return that confirms you are not sending broken or leaky items. I have also received a couple of broken ceramics semi-recently and was instructed to carefully discard them rather than return them (this was the case with both a service rep contacted by phone and the social team).

Re: My busted open package

Group 5 minus 1 — Tue, 27 Jan 2026 11:59:44 GMT

Comment by Hubbs: " Only drug dealers and women are busted".

Re: My busted open package

shoekitty — Wed, 28 Jan 2026 02:12:19 GMT

@San Antonio Gal oh @San Antonio Gal that is awful!! Been there, had that done...(one time with a case of RAOS spaghetti sauce) what a mess. If Q wraps it well then their fault, but delivery men. Looks like they had over zealous workers and tossed your box for a loop. The delivery men know the box is bad, but it is my guess they are required to deliver it anyway, empty, ruined or ripped up. QVC WILL make it right tho , that I am sure of. I hope you don't have to return package though. Yikes. Sorry! Let us know what happens