topic Re: ? Feedback Link ? in Customer Care

? Feedback Link ?

Mz iMac — Thu, 22 Jan 2026 18:18:59 GMT

@Beth-QVC

@Barbara-QVC

@Cindy-QVC

@Alice-QVC

The Feedback link at the bottom of website is missing. I checked the CS site did a search & got this......

Where to send feedbacks now?

TIA

Re: ? Feedback Link ?

Caaareful Shopper — Thu, 22 Jan 2026 18:46:10 GMT

@Mz iMac I searched for it the other day and it was no place to be found.

But then I purchased an item. That first screen after the purchase -- Thank you for your order -- showed the Feedback link. It's expressly asking for feedback about an item, but I imagine you can put any QVC-related question in the box.

They apparently don't want customer feedback unless you've purchased something and have a question about it.

Re: ? Feedback Link ?

Mz iMac — Thu, 22 Jan 2026 18:51:09 GMT

@Caaareful Shopper wrote:

They apparently don't want customer feedback unless you've purchased something and have a question about it.

@Caaareful Shopper That is unacceptable. I should not have to make a purchase to leave a feedback that has nothing to do w/the purchase.

Re: ? Feedback Link ?

Caaareful Shopper — Thu, 22 Jan 2026 19:07:11 GMT

@Mz iMac Totally agree. 💯

Re: ? Feedback Link ?

Kachina624 — Thu, 22 Jan 2026 21:19:32 GMT

@Mz iMac. Look at it this way, does Macy's have a feedback line, does Amazon, does Walmart, does anyone? Somebody has to monitor and respond to such a line so it's a big time consumer. It's obvious QVC has drastically cut CS staff and is most likely operating at minimum levels.

Most of those people to whom you sent notifications don't seem to be around any more.

Re: ? Feedback Link ?

Mz iMac — Thu, 22 Jan 2026 22:39:24 GMT

@Kachina624 Only 2 have no live link any longer.

It now appears you need to make a purchase to get the golden key to open the Feedback door.

Re: ? Feedback Link ?

cjm61 — Thu, 22 Jan 2026 22:58:38 GMT

@Mz iMac I JUST noticed this as well. Hmmm, would be interested to know why. Did they actually get too many complaints to manage. The direction they have been going leads me to believe this may be a possibility. Just a guess and opinion. We'll never know though.

Re: ? Feedback Link ?

stevieb — Thu, 22 Jan 2026 23:02:44 GMT

Could have been there merely for appearances, who knows.

Re: ? Feedback Link ?

loriqvc — Fri, 23 Jan 2026 02:54:28 GMT

Interesting. There also used to be an option for clicking through the "Contact Us" link in your account to leave feedback, but now that option connects to the main customer service page (and at least for me, yields a "bad request" error that doesn't even allow the page to fully load). When I navigate to that page on my own, I see all the contact information listed for customer service, and at the bottom is this note:

After carefully analyzing our ability to provide timely Customer Service, we determined that we had an opportunity to better serve you. That’s why we’ve shifted our focus away from the use of email to allow us to increase our ability to support you using our most effective and efficient Customer Service resources, which are telephone and live chat. We are confident we can provide you better, timelier service through these communication channels.

I'm guessing they lumped the email address associated with the site feedback link into this change in their approach, so it seems like a phone call or chat will be needed to share your thoughts...

Re: ? Feedback Link ?

Etoile308 — Fri, 23 Jan 2026 03:34:41 GMT

This site has made changes, I suspect for a cost cutting reason. I don't feel many of these changes have been to the betterment of its customers. Like specifically that AI garbage when you ask a question, providing no more info other than what's already in the description.

The feedback feature had been available to note problems with discrepancies on the website, discuss viewer's perception of the behavior of host, and also for the ability to praise positive experiences. Seems now none of that matters.

It sounds as if they want comments or questions filtered through Customer Service. But not everything is a Customer Service issue.

Re: ? Feedback Link ?

sunshine45 — Fri, 23 Jan 2026 03:40:54 GMT

there is always qvcsocialteam@qvc.com.

you can also DM via messenger.

Re: ? Feedback Link ?

They CallMe MRWILKES — Fri, 23 Jan 2026 03:50:39 GMT

I used the Feedback function several times and received a response within 24-36 hours.

The return email was either social.team@qvc.com with different individuals; one from customercare@qvc.com, each noted as working from a remote (non West Chester) location.

Re: ? Feedback Link ?

loriqvc — Fri, 23 Jan 2026 04:00:20 GMT

@Etoile308 wrote:
This site has made changes, I suspect for a cost cutting reason. I don't feel many of these changes have been to the betterment of its customers. Like specifically that AI garbage when you ask a question, providing no more info other than what's already in the description.

The feedback feature had been available to note problems with discrepancies on the website, discuss viewer's perception of the behavior of host, and also for the ability to praise positive experiences. Seems now none of that matters.

It sounds as if they want comments or questions filtered through Customer Service. But not everything is a Customer Service issue.

@Etoile308 - Just to check: Did you know you can still submit a question about an item for customers or vendors to answer? You just have to scroll down below all the reviews on the product page to get to the button that initiates the process.

Re: ? Feedback Link ?

Etoile308 — Fri, 23 Jan 2026 19:43:51 GMT

@loriqvc, yes, thanks, I saw that. It doesn't seem, from what I've seen, a very active function.

Re: ? Feedback Link ?

loriqvc — Sat, 24 Jan 2026 00:25:33 GMT

@Etoile308 - I think the usefulness of the Q&A feature depends a lot on the product and brand; I either get multiple answers or no answers when I ask questions. Some vendors, such as Valerie Parr Hill and a few of the technology/gadget providers, seem actively involved in the process. And customers of some lines, such as Belle by Kim Gravel, appear to be more likely to notice and answer questions from other customers.

Re: ? Feedback Link ?

They CallMe MRWILKES — Mon, 09 Feb 2026 11:58:32 GMT

I also located the Feedback link on the app.

Go to My Account and under Contact Us, there is Feedback!

Nice to have ready access to it.

Re: ? Feedback Link ?

San Antonio Gal — Mon, 09 Feb 2026 13:42:30 GMT

@They CallMe MRWILKES wrote:
I also located the Feedback link on the app.

Go to My Account and under Contact Us, there is Feedback!

Nice to have ready access to it.

I guess one has to get on the app to have access to the Feedback tab.

On the website, under My Account and Contact Us, there is no Feedback.

Re: ? Feedback Link ?

They CallMe MRWILKES — Mon, 09 Feb 2026 13:49:57 GMT

Use the email address customercare@qvc.com

That's the destination for the Feedback link.

Re: ? Feedback Link ?

Estellee — Mon, 09 Feb 2026 16:47:50 GMT

They must be bombarded with emails at that address now.