topic Re: Lousy UPS Delivery Service in Customer Care

Lousy UPS Delivery Service

Venezia — Wed, 07 Jan 2026 23:08:30 GMT

I've just had two packages (food items) "delivered" by UPS today. I don't know what's going on with them lately. In the past they were okay.

In December, I had a package from Kohl's left in a snowbank by the side of the main road. The lying driver said he left it at my "Front Door". My house is 710 feet back from the road! My front door is not in a snowbank. (And, yes, I filed a complaint with Kohl's and also phoned UPS - not an easy task.)

I was assured it wouldn't happen again.

So today, I was checking my orders around 12:30 and was surprised to see that my Just Bagels had been delivered to my "Front Door" at 10:30. We had snow overnight; only about 3 inches, but I plow my own driveway, so I went out first thing and plowed "just in case". (I wasn't expecting them today.)

As soon as I realized there were no packages at my front door, I headed down my driveway. Yep, there in a dirty snowbank were my Just Bagels! So the driver lied again! This time, however, I had a camera with me and I took photos.

I've written a complaint to QVC, with photos and phoned UPS. UPS CS is in somewhere like India and it was very difficult to understand the guy. No way to send them photos. He gave me a website, where I could post photos (didn't exist) and said thank you for the "feedback". They will "investigate" so that it doesn't happen again.

Yeah, that's what they said in December. Apparently, they have a driver who doesn't like to drive in even a half-inch of snow in the winter. Either that or he's just plain lazy. And a liar to boot. (He's in the wrong job and wrong state!)

I also tried to email the UPS address I was given. It just came back that the mailbox wasn't monitored. Nice one!

I have two more orders coming tomorrow and then I think I'm done. At least until spring. Or summer.

Inexcusable. Rant over.

Does anyone know how to actually get photos to UPS?

Re: Lousy UPS Delivery Service

Group 5 minus 1 — Wed, 07 Jan 2026 23:12:42 GMT

Love those photos from Amazon!

Re: Lousy UPS Delivery Service

FancyPhillyshopper — Wed, 07 Jan 2026 23:18:47 GMT

Well, it sounds like the local UPS does not like your property, so I do not know why you would complain to QVC or Kohl's.

Do you even know your drivers?

Sometimes I wait for them and talk to them and thank them. My regular driver often rings my doorbell just to let me know he dropped something off.

Occasionally there is a substitute, and they may not know where to leave a package.

My neighbors have a big sign--UPS -Please deliver packages to front door, not side door.

The other option is to just have items delivered to your local UPS store, and pick them up there.

Re: Lousy UPS Delivery Service

Janey2 — Wed, 07 Jan 2026 23:20:46 GMT

Google ups complaint. They have several ways to connect to them. Maybe something will work

Re: Lousy UPS Delivery Service

Mz iMac — Wed, 07 Jan 2026 23:32:26 GMT

@Venezia File a claim w/USPS at usps DOT com & follow the instructions.....

Re: Lousy UPS Delivery Service

781Florist — Wed, 07 Jan 2026 23:46:37 GMT

I just had a package delivered by UPS an hour ago. It was from QVC. The driver rang my doorbell and when I said hello on the intercom he very politely said "Hi! I'm from UPS and I have your package here at the front door".

This is pretty standard practice around here, I guess as it is the same style of delivery I always get from UPS.

USPS even leaves packages inside my hallway!

Amazon is great with their photo of the delivery location, and FedEx is my least favorite delivery service. They often drop and run without even ringing the bell to let you know something came.

Re: Lousy UPS Delivery Service

KailaS — Thu, 08 Jan 2026 00:00:04 GMT

@781Florist

I know what you mean about FedEx. From November to mid-Dec. I had to keep calling FedEx ( who did nothing) and vendors to complain. Photos of delivery locations did not have my house number on it, but helped me track my packages inside apartment lobbies and up to almost two blocks away. I tried flagging my delivery person down, but he practically ran me over and never stopped. He seemed to be gone after six or seven weeks.

UPS and USPS knock and run, but they are good at getting packages to my front door.

Re: Lousy UPS Delivery Service

Jo1313 — Thu, 08 Jan 2026 00:04:43 GMT

I had a UPS delivery..not from Q it was left in a snow bank at the road at 5:45 pm last week..couldn't find it....Found it when I went down to the mailbox the next day..Had to come back up for a hand truck and ice chopper In 20 yrs. I have never had any pkg. left at the road..UPS supervisor said the driver said my driveway looked slippery!NOT! Just lazy..Also was told it wasn't my regular delivery guy.

Re: Lousy UPS Delivery Service

Etoile308 — Thu, 08 Jan 2026 00:18:03 GMT

UPS is only as good as the delivery people for each area.

Compared to the post office, my UPS and Amazon can actually find my clear unobstructed front door for delivering my packages. For some reason my mail carrier seems to think my retaining wall by the driveway is the perfect location to place packages on top of vegetation. Visible to everyone on my street and the busy street below, but not visible from my house.

Re: Lousy UPS Delivery Service

Bonkers1 — Thu, 08 Jan 2026 00:19:32 GMT

As the saying goes "Good help is hard to find".

Re: Lousy UPS Delivery Service

Zhills — Thu, 08 Jan 2026 00:30:40 GMT

Got a "perishable" package from UPS tonight...was loaded on a delivery vehicle in the area yesterday morning!

Food was thawed. Box was wet! Unhappy camper!

Re: Lousy UPS Delivery Service

Jaynah — Thu, 08 Jan 2026 00:49:47 GMT

As someone who worked for UPS, not as a driver, the drivers belong to

the Teamsters Union - no matter what they do, the Union backs them,

they don't get fired. They'd get written up by their supervisor, but

that's it........lots of "written ups" affect their annual review, but the driver

would file a grievance with the Teamster Union.

Re: Lousy UPS Delivery Service

Venezia — Thu, 08 Jan 2026 01:10:29 GMT

@FancyPhillyshopper - We have gotten packages delivered for years with no problem. We have a straight, well-maintained driveway.

This has happened in the last month or so. And we have various drivers. Yes, I've spoken to many of them, but they keep changing. I always thank them, when they come to the door, if I'm home. (We don't have a "regular driver". You're lucky that you do.)

This is a rural area and the nearest (and only) UPS Store is 20 miles away.

But thank you for all your suggestions.

(Oh, and I notified Kohl's and QVC because they are the retailers. They want their packages delivered safely, I'm sure. Kohl's appreciated me notifying them. Also, they have more power filing a complaint than a single customer does.)

And we did have one driver who was fairly regular last year. He was so good, I gave him a tip at Christmas. Then I saw him around June this past year for the first time in ages. He said they'd taken him off this route, even though he knew all his customers and their dogs! Haven't seen him since.

Re: Lousy UPS Delivery Service

Venezia — Thu, 08 Jan 2026 00:51:28 GMT

@Janey2 - Thanks. I did google that before I wrote this. I haven't yet found anything that works, but I'll keep trying. I want them to see a photo of where the package was left.

Lying is unacceptable. At least it is to me.

Re: Lousy UPS Delivery Service

Venezia — Thu, 08 Jan 2026 00:52:13 GMT

@Mz iMac - It's UPS, not the post office, so I don't think USPS could do anything, as it wasn't handed off to them.

Re: Lousy UPS Delivery Service

Venezia — Thu, 08 Jan 2026 00:53:25 GMT

@Jo1313 - Well, I can sympathize with that!

Re: Lousy UPS Delivery Service

Kachina624 — Thu, 08 Jan 2026 00:53:54 GMT

@Venezia. I can't figure out how to get a human being at local UPS. Yes, it's very frustrating; been there, done that.

They rake in billions with no accountability or having to be bothered by us irritating customers.

Re: Lousy UPS Delivery Service

Goodie2shoes — Thu, 08 Jan 2026 00:54:35 GMT

I've never had a problem with UPS deliveries, they leave my packages at my door inside of my apartment building but Fedx is the worst in my opinion ! Last year in 90 degree weather the driver left my Chocolates outside on the steps of the building even knowing he could walk inside as they usually do because they leave packages at the general mailbox. I called Fedex and filed a complaint. I also had a delivery left at another building and it showed up several days later delivered by the postal worker when she noticed my name on the package while delivering the mail which was very nice of her. I filed a complaint to Fedex.

Re: Lousy UPS Delivery Service

Venezia — Thu, 08 Jan 2026 01:00:57 GMT

@Kachina624 - We used to be able to call the "local" UPS office (even though it's over a half-hour away). No more. They stopped it years ago; I think because they didn't want to deal with any issues.

I did once manage to call the UPS 1-800 number and get the woman there to relay the message to the local depot. Again, that was some time ago.

I don't think anyone in India is going to do that these days.

Believe me, if my food items tomorrow are left in the snowbank, I'll be driving to the local depot to have a word with them!

(And thank you for understanding.)

Re: Lousy UPS Delivery Service

loriqvc — Thu, 08 Jan 2026 01:10:21 GMT

@Venezia - Typically, UPS is by far the best courier in my area, but about two years ago, I had to contact them after similarly poor deliveries that were also documented much differently from reality. It turned out that the issues were all attributable to a new driver who was in fact very lazy and very uninterested in how his performance was rated.

Anyway, just in case these are contact methods you have not yet tried, I saved details for a site where you can submit feedback and for the technical support team, which I was accidentally transferred to due to a misunderstanding about a "delivery address" comment but was staffed with such helpful people that they tried everything they could and ultimately connected me to a local supervisor who fully resolved the situation:

ups.com/upsemail/input?loc=en_US

Technical Support: 1-877-289-6418 (M-F 7:30-9 ET; S-S 9-8 ET)

Good luck!