topic Re: Too Many Shipping Mistakes! Terrible Shipping Service! in Customer Care

Too Many Shipping Mistakes! Terrible Shipping Service!

Pearlee — Sat, 09 Apr 2016 17:58:58 GMT

Mods, I'll let you know if I need any specific help, but this is just something I want CS to be aware of. A couple of weeks ago two items I ordered from the same LOGO show (shipped separately) got "stuck" in a suburb of my city at the first carrier's when they were supposed to go on to my local P.O. I waited and waited and eventually called CS who kindly sent out replacements. OK - shipping mistake #1.

Shipping Mistake #2 occurred shortly thereafter when a clothing item arrived at my local P.O and instead of being forwarded "out for delivery" to me, it was sent to a neighboring state to the north of mine. The tracking said "missorted" and indicated where it went, telling me delivery would be delayed for at least one day. That is what happened and I got it a day later than I should have.

Shipping Mistake #3. I just checked tracking for another clothing item sent via USPS and it arrived in my city. Instead of being Out For Delivery, once again it arrived here and got sent away by the post office - to a city within my state that is two hours south of me on the border of a neighboring state.

I realize these are delivery issues and technically not QVC's fault. and are with either the first delivery service or the sorting at the USPS in the second two instances, but this is three shipping errors within a very short span of time. I know QVC cut our delivery costs on clothing - although raised its prices on clothing at the same time - but this delivery by shipping partners and the USPS is simply awful. One of the three mistakes occurring I can "swallow" but really, this is ridiculous!

Please pass this on to The Powers That Be. This is not good service at all. Yes, I'm paying cheaper shipping but more expensive prices and my end result is that the shipping service is dismal.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Stormygirl — Sat, 09 Apr 2016 18:28:58 GMT

Wow Pearley a lot of shipping errors lately! I have noticed as I am also a Seller on E-Bay the Postal Service Has made me have a few fits in the past month, mis sorted packages I have sent to buyers, HSN package mis-sorted........all around terrible service at the Postal Office. I realize they handle many pieces but I have had way too many packages missing in past 6 months...40%!!! I had a conversation with a CS rep at HSN and he was saying same thing. And when one ships Priority it don't matter if it took 3 weeks or the promised 3 days one doesn't get a refund from Postal Service for the rates you paid.. And they have the nerve to raise rates tomorrow. I have almost stopped selling on E-Bay and almost stopped buying on Shopping Networks solely due to the recently very poor service at USPS. Wonder what is up with that?

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Brooklynny — Sat, 09 Apr 2016 18:52:53 GMT

The problems go both ways!! I shipped a return to QVC via their USPS return label on Tuesday morning, April 5. Today is Saturday, April 9, and there's NO tracking information available. So now I don't know if the package is lost or stolen, if the tracking number is invalid for some unknown reason, or if the USPS doesn't bother scanning packages. I'll give it another couple of business days before I call Customer Service. I don't want to pay for merchandise I returned because USPS shipping is so unreliable and incompetent. I have complained ad nauseum about USPS on other threads here, so this is not a one-off occurrence. Cheaper shipping? Sorry folks, you get what you pay for. QVC REALLY needs to do something about this and reconsider their relationship with USPS. It's unacceptable.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Pearlee — Sat, 09 Apr 2016 18:49:19 GMT

@Stormygirl wrote:
Wow Pearley a lot of shipping errors lately! I have noticed as I am also a Seller on E-Bay the Postal Service Has made me have a few fits in the past month, mis sorted packages I have sent to buyers, HSN package mis-sorted........all around terrible service at the Postal Office. I realize they handle many pieces but I have had way too many packages missing in past 6 months...40%!!! I had a conversation with a CS rep at HSN and he was saying same thing. And when one ships Priority it don't matter if it took 3 weeks or the promised 3 days one doesn't get a refund from Postal Service for the rates you paid.. And they have the nerve to raise rates tomorrow. I have almost stopped selling on E-Bay and almost stopped buying on Shopping Networks solely due to the recently very poor service at USPS. Wonder what is up with that?

@Stormygirl Actually, postage is going down tomorrow! (I have another thread on this in Community Chat - see there with a link to what's happening tomorrow with postage rates!)

So sorry about your shipping disasters too. As an Ebay seller, that must be esp. bad for you. Sorry!

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

meem120 — Sat, 09 Apr 2016 19:01:27 GMT

Its this dumb Fed Ex Smartpost....its a terrible terrible service.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Beth-QVC — Sat, 09 Apr 2016 19:02:32 GMT

@Pearlee

will pass your feedback to our distribution department....sorry for the mistakes!

Beth QVC

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Karnerblue — Sat, 09 Apr 2016 19:20:49 GMT

Maybe it's the fault of the postal service.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Pearlee — Sat, 09 Apr 2016 20:11:23 GMT

@Karnerblue wrote:
Maybe it's the fault of the postal service.

@Karnerblue If you read my post again, you'll see that I said it was. However, it is QVC choosing to use that service so I thought it should know about all my delivery problems.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Kachina624 — Sat, 09 Apr 2016 20:24:27 GMT

I got 4 clothing purchases last week that clearly said "no tracking available". They got here okay but the were my April surprise when they showed up. I get USPS items from other places that have full tracking.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

MalteseMomma — Sat, 09 Apr 2016 20:58:21 GMT

I have found out that these notices are not always the truth. I have been told they (PO) reuse many shipping labels and sometimes a package says it has been shipped elsewhere but it really hasn't .It is still sitting in your PO and you will most likely get it the next day.

A fav of my PO is that there was no where to leave my package I get notices to contact my PO ........lol......... but then they deliver it the next day by leaving it at my front door. I have called CS (not the PO) complaining so many times about this. First because I am ALWAYS home and second I have a large and very private area to leave any package in. Sometimes they even say they had no access to my mailbox........lol.

I have gotten so used to this type of thing happening that I totally ignore it when they say to contact my PO for one reason or another,first because I cannot contact my PO I can only get to a Central PO by phone or online and they take too long to find out anything and get back to me and second because I know the package will be delivered normally the very next day! I think the PO lies! Actually I really think it is the mailman that lies because he is too lazy to deliver a heavy package!

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Karnerblue — Sat, 09 Apr 2016 21:22:02 GMT

@Pearlee I didn't need to read it again. I guess then you're asking QVC to change what service they use.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Pearlee — Sat, 09 Apr 2016 21:49:12 GMT

@Karnerblue I'm not asking anything, and I think Beth the Mod correctly interpreted my post. So I can't have been all that unclear. She is passing along the problems a customer has been having too often with the shipper QVC is using. There's nothing more to it than that.

If you had read my first post, then I'm puzzled as to why you would have told me what you did about the P.O. when I had already acknowledged that in my original post.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Karnerblue — Sat, 09 Apr 2016 22:21:28 GMT

@Pearlee you always seem so defensive. I am sorry I even responded.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Pearlee — Sat, 09 Apr 2016 22:23:24 GMT

@Karnerblue wrote:
@Pearlee you always seem so defensive. I am sorry I even responded.

I'm just trying to understand what your post was about --- I guess just as you were trying to understand mine. I was puzzled as I said. You can call it defensive if you want to but puzzled would be more accurate on my part since you said you read my first post.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Mustang Shar — Sun, 10 Apr 2016 01:18:39 GMT

I agree OP. I have also tracked a few late packages, my local PO shipped it out of state instead of delivery! 4 days later, I did receive.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Lila4Now — Sun, 10 Apr 2016 02:25:32 GMT

I placed an order on April 1st, it didn't even ship until April 7th. Needless to say, it didn't arrive on the estimated delivery date.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

eddyandme — Sun, 10 Apr 2016 23:00:42 GMT

@Pearlee

Don't feel bad. I just posted on my 2/25 return thread under Qtalk 'cause I'm soooo frustrated with their shpg dept. Just got an email from the Q today showing my Christmas returns are being returned to me again - they were mailed out at 0342 this morning! So, posted to Beth - c/s rep said she'd forward my request for her to call me but wasn't sure if she'd get the msg. They'll probably tell me that it's past the 30 days for Christmas returns! I feel bad for what you've been going thru with your orders, but look at it this way - I'm still working on my Christmas returns and it's April!

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

kzjohnson — Mon, 11 Apr 2016 13:49:51 GMT

I truly wish QVC would get back to shipping clothing straight up US Mail or UPS like they used to. I order an item on 4/1 and on 4/4, both of which left the "awesome" Grove City Fedex Smartpost hub never to be heard from again. Yesterday I got a reissue on the 4/1 order and I plan to cal CS today to see what can be done with the 4/4 order.

I( know I've been spoiled with Amazon shipping, but when an item leaves a shipping hub that is 2 hours away from my house, and if it finds my post office it's up to a week later something is horribly worng.

I could have walked to Grove City, picked up my packages, and walked them back home faster then Fedex Smartpost can get them to my post office!

I wish QVC would get rid of Fedex Smartpost. Not that ther weren't shipping issues in the past, but nothing like it is now with Fedex.

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

Pearlee — Mon, 11 Apr 2016 13:58:20 GMT

@kzjohnson wrote:

I wish QVC would get rid of Fedex Smartpost. Not that ther weren't shipping issues in the past, but nothing like it is now with Fedex.

@kzjohnson I so agree!

Re: Too Many Shipping Mistakes! Terrible Shipping Service!

kzjohnson — Mon, 11 Apr 2016 14:27:29 GMT

Just a quick follow up after calling customer service...which was a big waste of time! I was told the same song and dance, there is nothing they can do about it, and because it hasn't been 10 business days since ordering, they will not reissue the order until 4/15.

I'm really not happy about this...I'll practice patient when tracking is moving but when tracking information stops for 4 days after leaving a hub that is 2 hours away from my home, something is clearly wrong. But hey, let's wait 4 more days!

At this point, I'm so frustrated with this lame Fedex Smartpost that I'm "thisclose" to banning online retailers that use them.

I can find my Denim & Co, WWC, and LOGO from Ebay thanks!