topic Re: Christmas returns in Customer Care

Christmas returns

Chatyone 2 — Sat, 15 Nov 2025 19:11:50 GMT

I made a purchase on 10/23 do I have until jan 31st to return I called customer service and they didnt sound so sure Please respond

Re: Christmas returns

rms1954 — Sat, 15 Nov 2025 19:23:39 GMT

@Chatyone 2

The item would be clearly marked with a red Christmas Return banner. It has been just below the description, maybe mid page. If you don't see that eligible for Jan returns banner, it would only be the 30 days.

Holiday Return Policy: Any purchase you make now until December 24, 2025 can be returned for any reason for a refund of the purchase price, minus the S&H and Q Return Label fee until 1/31/26, or exchanged for a free replacement of the same item in a different color or size. Restrictions may apply.

Re: Christmas returns

santorini — Sat, 15 Nov 2025 19:23:39 GMT

@rms1954 wrote:
@Chatyone 2
The item would be clearly marked with a red Christmas Return banner. It has been just below the description, maybe mid page. If you don't see that eligible for Jan returns banner, it would only be the 30 days.

@rms1954 Wrong information. Anything bought after 9-21 (that date may be off a day or two) can be returned by Jan. 31, 2026.

Re: Christmas returns

sunshine45 — Sat, 15 Nov 2025 19:24:24 GMT

@Chatyone 2 wrote:
I made a purchase on 10/23 do I have until jan 31st to return I called customer service and they didnt sound so sure Please respond

@Chatyone 2

yes, if it was purchased on 10/23/25, then you have until 1/31/26 to return it for a refund or exchange.

Re: Christmas returns

Puppy Galore — Sat, 15 Nov 2025 19:25:48 GMT

@Chatyone 2 wrote:
I made a purchase on 10/23 do I have until jan 31st to return I called customer service and they didnt sound so sure Please respond

@Chatyone 2

Yes, until January 31. It starts September 18 or 19th. I asked in chat.

If you purchased Christmas in July, I believe it's January 31.

Re: Christmas returns

rms1954 — Sat, 15 Nov 2025 19:38:09 GMT

@santorini my apologies then

Re: Christmas returns

kitcat51 — Sat, 15 Nov 2025 19:40:14 GMT

September 19th so you can return until Jan 31st. Happy Holidays @Chatyone 2

Re: Christmas returns

SarrahQVC — Sun, 16 Nov 2025 16:10:45 GMT

@Chatyone 2 Thank you for your question. I have checked on the order you placed on 10/23 and can confirm that this is eligible for return if postmarked by 1/31/26 per our Holiday Return Policy.