topic Re: 20% off in Customer Care

20% off

Jessa9 — Wed, 12 Nov 2025 22:48:07 GMT

I purchased an angel lamp and used the code for the 20% off. The discount came up and I purchased it. I looked today at the order status and there is no discount. I wouldn't have purchased it without the 20% off.

Re: 20% off

BalletBabe — Wed, 12 Nov 2025 22:58:28 GMT

@Jessa9 wrote:
I purchased an angel lamp and used the code for the 20% off. The discount came up and I purchased it. I looked today at the order status and there is no discount. I wouldn't have purchased it without the 20% off.

@Jessa9 Same thing happened to me on another item. I copied the order and the CS team told me to contact when I received the order. I did and they refunded my money. Write to the Social Team and give them your order information.

Re: 20% off

Jessa9 — Wed, 12 Nov 2025 23:09:18 GMT

Thank you so much. I will do that

Re: 20% off

sligo — Thu, 13 Nov 2025 12:25:42 GMT

@BalletBabe,I hope the Q always has members of the SocialTeam. Have always been patient and helpful . Listening to Q cust all day is a chore!!A HAPPY HOLIDAY TO EACH ONE!! Sligo

Re: 20% off

BalletBabe — Fri, 14 Nov 2025 03:52:16 GMT

@sligo wrote:
@BalletBabe,I hope the Q always has members of the SocialTeam. Have always been patient and helpful . Listening to Q cust all day is a chore!!A HAPPY HOLIDAY TO EACH ONE!! Sligo

@sligo I agree. They are the best.