topic Re: Another Canceled Order - No Notification in Customer Care

Another Canceled Order - No Notification

Venezia — Wed, 03 Sep 2025 20:44:27 GMT

I was just ordering some Just Bagels on offer today and suddenly wondered what has happened to a previous waitlist order of Focaccia Parmesan Bagels placed mid-July.

Had a look at my account and guess what? Canceled on 08/21 without a word of notice by QVC! And this is not the first time an order of mine has been canceled without any notice. (Please note, I check my spam folder every single day, so it didn't go in there!)

They manage to send me endless emails about items that aren't in stock, or that have dropped in price, but haven't, but they can't tell me, if they've canceled an order? What a mess.

And I had only recently started ordering directly from Just Bagels to get an email saying they will only sell 15 of their most popular bagels from now on - of which I only like about two of them and which leaves out the special flavors QVC gets. Can't win for trying sometimes!

Re: Another Canceled Order - No Notification

Kachina624 — Wed, 03 Sep 2025 20:45:55 GMT

Order cancelations are probably the most important email they could possibly send, yet, nada.

Re: Another Canceled Order - No Notification

Etoile308 — Wed, 03 Sep 2025 20:55:23 GMT

Any wonder why they're not retaining customers? At what point do you get so frustrated, aggravated that you just walk away?

Re: Another Canceled Order - No Notification

Venezia — Wed, 03 Sep 2025 21:20:07 GMT

And here's a laugh - they just sent me a customer survey! Can you guess that I filled it out?

They even offered me the opportunity to do a 1 to 1 interview via webcam, but I don't have one on my computer, so I declined, but I think I told them everything they need to know!

Re: Another Canceled Order - No Notification

doolie — Wed, 03 Sep 2025 21:29:30 GMT

I placed an order with Jimmy the Baker back in June. It was placed on Waitlist and then they cancelled. Offered again to me in July and again on Waitlist. Any day now it will be cancelled. Does Jimmy bake anymore.....I tried to Chat and that isn't working.

Re: Another Canceled Order - No Notification

kaydee50 — Wed, 03 Sep 2025 21:34:31 GMT

@doolie Can't you just order directly from their website? I truly do not understand why go through QVC if the vendor has their own website? Is there something special QVC sells that the vendor doesn't???

Re: Another Canceled Order - No Notification

Venezia — Wed, 03 Sep 2025 22:07:56 GMT

@kaydee50 - Sometimes it's exactly that - the vendor offers different items from what is on their own website. Things that are made especially for QVC.

For instance, the raspberry bagels I just ordered. They're not offered on their own website and the price is lower than Just Bagels own website would be for 24 bagels.

Re: Another Canceled Order - No Notification

Kachina624 — Wed, 03 Sep 2025 22:21:58 GMT

My experience has been the Jimmy is very disorganized or a poor planner. He often disappoints with non-shipments.

Re: Another Canceled Order - No Notification

loriqvc — Wed, 03 Sep 2025 22:57:28 GMT

@Venezia - I don't believe I have ever received a cancellation notice for an item on waitlist. They clearly state the date by which the order will either be fulfilled or cancelled in the original order email; I think that's the only communication you receive unless they think they can obtain inventory with an extension to the waitlist period (I did get an email about that once and was pleasantly surprised that it led to order fulfillment).

Re: Another Canceled Order - No Notification

loriqvc — Wed, 03 Sep 2025 23:01:07 GMT

@doolie - Perhaps the issue is just with the specific Jimmy the Baker item you're trying to order? I placed an order for the apple and peach rolls last Friday and they shipped today, right on schedule, and will be delivered on Friday. So just in case it helps (not trying to rub it in, I promise!), they aren't just ignoring or cancelling all orders.

Re: Another Canceled Order - No Notification

Etoile308 — Thu, 04 Sep 2025 00:58:31 GMT

@loriqvc, I just recently had a CIJ Advance Order food item that was on Waitlist canceled. Of course, it is available to purchase at full price.

Why do I still shop here?

Re: Another Canceled Order - No Notification

Etoile308 — Thu, 04 Sep 2025 01:19:01 GMT

@kaydee50, there's times when it benefits to buy directly from the vendor, but I've found the majority of the time the deals offered by QVC are better.

For example, two dozen Just Bagels on their website is $45, while at QVC it's $40. Both have free shipping. But that's not true for all vendors.

One vendor I deal with had an item on sale for $69 plus $10 shipping. QVC had the same item on sale for $59 with free shipping. $20 savings going through QVC.

Re: Another Canceled Order - No Notification

Venezia — Thu, 04 Sep 2025 04:17:11 GMT

@loriqvc - I've received a notice of cancellation in the past, but they don't seem to bother now.

However, my other orders that were canceled with no notice were not waitlist orders - they were orders for items that were in stock, when I placed the orders. I've had more than one A/D canceled without notice - one before the first shipment was even sent out!

If QVC is going to cancel, for whatever reason, the least they can do is notify the customer.

Re: Another Canceled Order - No Notification

Venezia — Thu, 04 Sep 2025 04:23:09 GMT

@Etoile308 wrote:
@loriqvc, I just recently had a CIJ Advance Order food item that was on Waitlist canceled. Of course, it is available to purchase at full price.

Why do I still shop here?

@Etoile308 - I had that happen in the past with the Authentic Gourmet croissants. Couldn't fulfill my A/D, but actually said in the email that, if I still wanted the product, I was able to buy the exact same product for a higher price. (No, thank you.)

Also with at least one Philosophy A/D. Same deal - they couldn't fulfill the A/D, but I could reorder at a higher price. (Again, no, thank you.)

Re: Another Canceled Order - No Notification

DJs mom — Tue, 09 Sep 2025 19:37:57 GMT

@loriqvc wrote:
@Venezia - I don't believe I have ever received a cancellation notice for an item on waitlist. They clearly state the date by which the order will either be fulfilled or cancelled in the original order email; I think that's the only communication you receive unless they think they can obtain inventory with an extension to the waitlist period (I did get an email about that once and was pleasantly surprised that it led to order fulfillment).

@loriqvc I receive emails for waitlist items canceled. I received one for a John Legend beauty item over the summer and last week I received one for a JAI bracelet.

Re: Another Canceled Order - No Notification

SarrahQVC — Sat, 13 Sep 2025 17:29:17 GMT

Hi, @Venezia! I am really so sorry that this order ended up getting canceled. We'd be happy to take a look into this and see what happened.

Unfortunately, it looks like we didn't have the inventory to fulfill the order at the time, so it ended up getting placed on a Backorder status. With these, we make every effort to fulfill your order. If we are unable to do so within 2 to 3 weeks, your order is canceled and a letter is sent out to notify you.

As a small token of our apology, we have issued a 5.00 credit for immediate use on your next purchase with us. We hope you can give us another chance to get your orders shipped out in a timely manner.

Please let us know if you need any additional assistance, and have a lovely weekend.

Re: Another Canceled Order - No Notification

Venezia — Sun, 14 Sep 2025 04:50:42 GMT

@SarrahQVC - Thank you. That clears up the mystery of why a $5.00 credit suddenly appeared on my account earlier tonight.

I appreciate the gesture and the explanation.

Re: Another Canceled Order - No Notification

Kitty Galore — Tue, 16 Sep 2025 14:12:43 GMT

did get email regarding bagels being delayed , I canceled, but they still shipped even though when canceled I got a confirmation email.

Had a Backorder on AD then it was canceled weeks later and received email saying AD was done ! Never got the last shipment either.

they need to inform more and explain I feel .