topic Re: "In Process" - Already Received in Customer Care

"In Process" - Already Received

lovesallanimals — Sun, 31 Aug 2025 19:38:22 GMT

I received a food item a week ago. It was beyond awful. I called for a refund and they said it was Still in Process" WTH!!!!!!! I was holding the box in my hands!! They said to just keep checking. I have been a customer here for over 30 years and I cannot believe the awful service I have to deal with. What am I supposed to do, check back every day until the 30 day passed!? I tried giving these scones to my neighbor and she literally spit it out it was like eating sugar and they were dry and hard. I do not have the time to go through this every day. I am disgusted that I am being treated this way. I will never, ever, buy a food product from here again. The CS rep. said she would send a message to some department, yeah good luck with that. What do you suggest I do to get my refund. The scones were in the garbage a weekl ago.

Re: "In Process" - Already Received

Venezia — Sun, 31 Aug 2025 19:51:25 GMT

@lovesallanimals - Perhaps you should've taken a photo of the product and the box they were delivered in. If they were delivered by UPS, you can check their website for tracking details. Maybe QVC's system just hasn't been updated. (And, if it was UPS, they should have a photo of it delivered to your doorstep or whatever location.)

If you have the photo evidence and tracking, email the Social Team with the details and ask them to look into it for you.

QVCSocialTeam@qvc.com

Re: "In Process" - Already Received

cjm61 — Sun, 31 Aug 2025 19:54:23 GMT

My suggestion @lovesallanimals is to just check online every other day or so. You don't have to call every day if that is inconvenient for you.

I have ordered many, l mean a whole lot, of food items and have been very pleased with them. I think I had one issue and QVC was very good with their refund policy.

A side note, I haven't purchased any scones from QVC but I have recently from a couple bakeries and was actually very disappointed. They look so moist and delicious but are very dry. I guess they are suppose to and I have told myself to not buy them anymore. They just aren't a favorite bakery item of mine. The Jimmy the Baker pastries have always been so good that my family asks for them.

Re: "In Process" - Already Received

lovesallanimals — Sun, 31 Aug 2025 19:56:17 GMT

@Venezia wrote:
@lovesallanimals - Perhaps you should've taken a photo of the product and the box they were delivered in. If they were delivered by UPS, you can check their website for tracking details. Maybe QVC's system just hasn't been updated.

If you have the photo evidence and tracking, email the Social Team with the details and ask them to look into it for you.

QVCSocialTeam@qvc.com

Venezia - Thanks but I threw it all out last week. I am not tech savvy so I do not know how to post photos even if I kept the box. I learned a hard lesson, never again. After shopping here since day one and spending thousands of dollars, they should have trusted what I was saying and given me the benefit of the doubt. It wasn't expensive, but still it is money thrown away. By the way, I LOVE the Koala Bear!!!!

Re: "In Process" - Already Received

Venezia — Sun, 31 Aug 2025 20:02:32 GMT

@lovesallanimals - Still, email the Social Team with your order details and the problem. I'm sure they'll do their very best to help.

(ETA: If you're not already aware the Social Team are the moderators on these boards, but also experienced CS reps. They really are the best.)

Re: "In Process" - Already Received

lovesallanimals — Sun, 31 Aug 2025 20:01:04 GMT

@Venezia wrote:
@lovesallanimals - Still, email the Social Team with your order details and the problem. I'm sure they'll do their very best to help.

I will try this now. Thank you!

Re: "In Process" - Already Received

Jazzycat1 — Sun, 31 Aug 2025 20:13:28 GMT

QVC always refunds food products when notified. UPS usually does a great job but I've had to return(report) frozen food that remained on the truck too long or was left in the sun . We have one driver who won't deliver to the address but prefers the leasing office a block away. It is so frustrating but I am careful not to order food or any product that would be damaged by sun or heat. Amazon allows you to add delivery options to your order and I wish QVC would do the same. Most UPS drivers are terrific! All it takes is one to make shopping by mail difficult. By the way, the leasing office closes by 5 and has no air conditioning. It is closed for the weekend. .

Re: "In Process" - Already Received

Tori3569 — Sun, 31 Aug 2025 21:09:25 GMT

@lovesallanimals wrote:
@Venezia wrote:
@lovesallanimals - Perhaps you should've taken a photo of the product and the box they were delivered in. If they were delivered by UPS, you can check their website for tracking details. Maybe QVC's system just hasn't been updated.

If you have the photo evidence and tracking, email the Social Team with the details and ask them to look into it for you.

QVCSocialTeam@qvc.com
Venezia - Thanks but I threw it all out last week. I am not tech savvy so I do not know how to post photos even if I kept the box. I learned a hard lesson, never again. After shopping here since day one and spending thousands of dollars, they should have trusted what I was saying and given me the benefit of the doubt. It wasn't expensive, but still it is money thrown away. By the way, I LOVE the Koala Bear!!!!

Not sure why you would throw everything out before you got your refund, but adding a photo to an email to customer service is not hard. One of us here would have helped you. I understand your frustration but there have to be some parameters to refunds and they need to treat all customers equally, no matter how long they have been here.

Re: "In Process" - Already Received

kaydee50 — Sun, 31 Aug 2025 21:10:41 GMT

What I find most strange is the OP received the product but QVC shows that it's still "in process"???? Something's screwy.

Scones tend to be dry not moist like a pastry.

I have never and will never buy food from TV.

Re: "In Process" - Already Received

vegan4ever — Sun, 31 Aug 2025 21:36:05 GMT

The same for me never buy food from TV various reasons. I understand why many people buy food here or other companies online convenience however that's not reason enough for me. Sorry OP for your situation. Good luck!

Re: "In Process" - Already Received

Etoile308 — Sun, 31 Aug 2025 21:52:29 GMT

I gather that not everyone realizes that scones are by nature a drier pastry. That's not to everyone's liking.

QVC's inability to track their orders is one of the many snafus that seem unique to this retailer and adds to the frustration and inconvenience to their customers.

When this company folds, it won't be because of changes in the industry and customer buying patterns. It will be of their own undoing.

Re: "In Process" - Already Received

shoekitty — Sun, 31 Aug 2025 23:30:01 GMT

I love scones. I "sconed" my way through Britain, wales and Scotland ! I have excellent recipe. I begged recipe from a housekeeper in hotel. How kind she was. We were talking scones, and she offered. Of course I had to translate measurements when I got home, Scones in America are different . But even in GB every bakery is different. Some are dryer, some a bit moister. They are meant to be a cross between a biscuit (cookie) and a a shortbread cake like pastry. The commercial ones like Jimmy The baker, and even grocery store bakeries are made commercially, they are mixed with a huge blender. Real scones you can't do that. You have to use real high fat butter cold as ice. Dough can barely be worked together, by hand only? Cold hands, cold marble boards I grate , or tiny cube cold butter , leave in fridge til ready. Blend in barely roll, cut, bake. Also, most commercial bakery's don't use all real butter, and they add too much sugar. A real scone should taste like shortbread, buttery slightly moist, and flaky. With jam, or clotted cream. But it still isn't like cake They just can't do that commercially. I can see people being disappointed .

Re: "In Process" - Already Received

shoekitty — Sun, 31 Aug 2025 23:31:52 GMT

@cjm61 Jimmy the Baker is king of the sticky rolls and cinnamon rolls, yum. But ixnay on his scones

Re: "In Process" - Already Received

Kachina624 — Mon, 01 Sep 2025 00:17:55 GMT

@lovesallanimals. The solution to your problem is simple. If you're dissatisfied with a food purchase, all you have to do is call CS for a refund. How could you be treated any better?

Re: "In Process" - Already Received

Kachina624 — Mon, 01 Sep 2025 00:22:27 GMT

@kaydee50. I was recently waiting for a non-food item to be picked up from the warehouse, when it arrived at my door. I don't obsess over shipping, knowing they'll all arrive eventually.

Re: "In Process" - Already Received

Kachina624 — Mon, 01 Sep 2025 00:29:34 GMT

@shoekitty. This past week, I got the most delicious muffins, pumpkin with a cream cheese filling, from David's Cookies. Very dense and moist, highly recommend.

Re: "In Process" - Already Received

shoekitty — Mon, 01 Sep 2025 00:47:00 GMT

@Kachina624 wrote:
@shoekitty. This past week, I got the most delicious muffins, pumpkin with a cream cheese filling, from David's Cookies. Very dense and moist, highly recommend.

@Kachina624 it is amazing, David's cookies actually makes good cakes and cookies, for being made commercially.

Re: "In Process" - Already Received

Kachina624 — Mon, 01 Sep 2025 00:56:36 GMT

@shoekitty. For years I was on AD for David's crumb cakes at HSN. Then they moved to QVC and gave up crumb cakes. They were the best.

Re: "In Process" - Already Received

shoekitty — Mon, 01 Sep 2025 01:02:58 GMT

I buy a lot of food items over internet. I buy lox and split pea soup and chicken soup from Katz deli in NYC.,

nI order Banana Pudding and carrot cake from Magnolia Bakery,

ordered from David's, and enjoyed what I bought ,

I have used MANNA ORGANICS for sprouted breads. The real , keep refrigerated sprouted bread,

I order my hard Pretzels from East Lake,

I repeatedly order from GoldBelly, Ina Gartens coconut cake, it's out go to gift,,,

and I always order my ice cream from McConnels

and my fish from Alaska, Great Alaskan Fish Co it is the best!
and when I want turkey products and a cooked turkey, organic or not,It's Diestel in California

my point is all these places have stellar shipping and product. They all have insured product for heat and damage....but none has the easy, pick up the phone and get refund QVC has with their food promise.
I have never had problems, but one lost ice cream shipment, and mcconnells sent a new one asap. But most companies require forms, photos and such. And they don't refund if you hate it lol. QVC will.

I have stuck with the above companies for years, I mean some 10 years or more as I have never had a bad purchase. But I have found the supermarket here quit selling so many items we loved. I had to go online direct to the source. Also, by going direct you het coupons, sales discounts. Works for me anyway

Re: "In Process" - Already Received

shoekitty — Mon, 01 Sep 2025 01:15:54 GMT

@Kachina624 They sell the crumb cake uncut, in the pan still! Go to Davidscookies dot com. 29.99 for the pan. They also have 15% off now!! Also, I can use my

Mrrebates, as well. lol. That crumb cake looks yummy! I want the apple pie stuffed cookies!! lol. Now look y'all got me started. Lol