topic Re: Beekman order missing pumps in Customer Care

Beekman order missing pumps

LCYfromCincy — Tue, 19 Aug 2025 20:38:50 GMT

Just received the Beekman 1802 x Libby's Hand & Body Wash Set but there were no pumps included. The item is no longer on the website so I can't write a review.

Re: Beekman order missing pumps

cjm61 — Tue, 19 Aug 2025 20:42:51 GMT

@LCYfromCincy

Be sure to check the packaging really well. There are times pumps are well hidden in the package. Before leaving a review you should contact the company anyway. They should be able to assist you.

Re: Beekman order missing pumps

Kachina624 — Tue, 19 Aug 2025 21:22:51 GMT

Are you positive pumps are supposed to be included? There are some lotions that come without.

Re: Beekman order missing pumps

Tori3569 — Tue, 19 Aug 2025 21:58:13 GMT

@LCYfromCincy wrote:
Just received the Beekman 1802 x Libby's Hand & Body Wash Set but there were no pumps included. The item is no longer on the website so I can't write a review.

Wouldn't you just call customer service and get them if they are missing? Not sure why the remedy is to post a review. I doubt anyone would see it and take action for you.

Re: Beekman order missing pumps

BunSnoop — Tue, 19 Aug 2025 22:09:13 GMT

@LCYfromCincy About a year ago I received pumps that were defective. I went direct to Beekman's website and contacted their customer service department. They were fantastic and had the new pumps shipped to me within just a couple of days.

Re: Beekman order missing pumps

kansasbaker — Wed, 20 Aug 2025 00:04:39 GMT

My pumps were wrapped in the brown packing paper.

Re: Beekman order missing pumps

Desertdi — Wed, 20 Aug 2025 06:34:49 GMT

Personally, I would rather NOT have a pump. If you get close to the bottom, you can just turn the container upside-down, and get ALL the contents out... And no nozzle to get "gummed up".

Re: Beekman order missing pumps

UpNorthGorgy — Wed, 20 Aug 2025 11:17:10 GMT

I had that happen with a Philosophy order and found a pump from another product to use, It was a shower gel. I didnt want to bother.

Sometimes they are hidden in the box. Call the company or send it back as defective.

Re: Beekman order missing pumps

Catch71 — Wed, 20 Aug 2025 12:53:24 GMT

They wrap the pumps in brown paper. You probably threw them out with the box.

Posting here will not fix the problem anyway; call customer service and maybe they can help you..

Re: Beekman order missing pumps

cindyNC — Wed, 20 Aug 2025 18:06:03 GMT

Has anyone used Beekman sunscreen? I've seen it at Amzaon.

Re: Beekman order missing pumps

LCYfromCincy — Sun, 24 Aug 2025 20:05:10 GMT

Thank you for that unhelpful reply.

Re: Beekman order missing pumps

LCYfromCincy — Sun, 24 Aug 2025 20:08:14 GMT

I checked all the packaging and there were no pumps included. For almost $50 I should not have to do anything. Companies just do not care anymore.

Re: Beekman order missing pumps

LCYfromCincy — Sun, 24 Aug 2025 20:12:00 GMT

I was not expecting anyone to do anything for me. I thought the Customer Care Forum was for people to post customer care issues, not for strangers to post unhelpful, unkind replys.

Re: Beekman order missing pumps

Beth-QVC — Sun, 24 Aug 2025 20:14:52 GMT

no live links

Re: Beekman order missing pumps

TheMemphisVette — Mon, 25 Aug 2025 04:35:14 GMT

i see there is no help from cs here except to remove posts......

go to the beekman site

beekman dot com

help & faqs in yellow banner at top

scroll down to contact us

fill out form and submit

their CS is usually outstanding

Re: Beekman order missing pumps

SamBrown — Tue, 26 Aug 2025 16:13:37 GMT

@LCYfromCincy This happened to me with Philosophy a few years ago. QVC was no help - they said to call Philosophy - I called Philosophy and they were even less help than QVC - Philosophy didn't care one bit. I ordered a pump from Amazon and never bought Philosophy again. LOL

Re: Beekman order missing pumps

DJs mom — Tue, 26 Aug 2025 17:59:09 GMT

@LCYfromCincy wrote:
I was not expecting anyone to do anything for me. I thought the Customer Care Forum was for people to post customer care issues, not for strangers to post unhelpful, unkind replys.

@LCYfromCincy you are correct. The mods usually chime in to help posters on this form with customer service issues. I am sorry you did not receive any help. Have you tried calling QVC's customer service?