topic Re: Q-Card Issues in Customer Care

Q-Card Issues

Luv2cook2 — Thu, 14 Aug 2025 18:06:34 GMT

I have had a Q-Card for many years and didn't have a single problem

until Syncrony Bank took over.

One issue at the top of my list is getting a Late Payment Notice? I went into the account and it showed I didn't make a payment? I have NEVER been late, NEVER! Always pay well in advance.

I chatted with the bank and they seemed confused on how the installment payments are processed.

I tried talking to a QVC Customer service, who always refers me back to the bank.

Then I find out, I pay the bill on line and my wife was sending another payment via mail by check? I am in the process to see where our "DOUBLE" payments have gone?

Right now I will ONLY use my card for initial ordering and then pay off the QVC amount as soon as it gets posted. Once I get this isssue taken care of, NO more QVC Card!

Re: Q-Card Issues

meallen616 — Thu, 14 Aug 2025 18:08:46 GMT

Re: Q-Card Issues

elated — Thu, 14 Aug 2025 21:37:16 GMT

@Luv2cook2 Did you go back and look at your monthly statements from Synchrony? That should tell you what is happening. Also, you should have noticed on your bank statement the double payments. You need to reconcile your payments posted versus your bank statement. Wishing you better days ahead.

Re: Q-Card Issues

Icegoddess — Thu, 14 Aug 2025 21:53:45 GMT

"Right now I will ONLY use my card for initial ordering and then pay off the QVC amount as soon as it gets posted. Once I get this isssue taken care of, NO more QVC Card!"

Why use the card at all? Just pay it off and be done with it.

Re: Q-Card Issues

Kachina624 — Thu, 14 Aug 2025 22:04:11 GMT

There have been man6 complaints about Sychrony Bank billing and applying payments late. Wouldn't touch that card with 10ft pole.

Re: Q-Card Issues

cjm61 — Thu, 14 Aug 2025 23:16:51 GMT

@Luv2cook2 I still don't understand. You made double payments and didn't realize it? Yet you received a late notice?

I've had a Q card for about 30 years I believe @Kachina624 . Never had any issues. I go online, make my payment and bam, done. If for any reason there would be an issue I save all my emails stating the payments been made. Never a problem though.

Re: Q-Card Issues

Pecky — Thu, 14 Aug 2025 23:43:56 GMT

@cjm61 wrote:
@Luv2cook2 I still don't understand. You made double payments and didn't realize it? Yet you received a late notice?

I've had a Q card for about 30 years I believe @Kachina624 . Never had any issues. I go online, make my payment and bam, done. If for any reason there would be an issue I save all my emails stating the payments been made. Never a problem though.

@cjm61 Me too! I have never had any issue. I go online schedule my payment done.

Re: Q-Card Issues

We rescue cats — Fri, 15 Aug 2025 00:32:33 GMT

We have used our Q card for many years, to my knowledge we have no problems with it, my husband is an accountant and he keeps a sharp watch on these things. I bet we have or had a half dozen or more Synchrony accounts, Lowes, Home Depot, TJ Maxx among them. Hime Depot and/or Lowes usually offer 6-12 months interest free financing for appliances, we just used it for our refrigerator.

Re: Q-Card Issues

RespectLife — Mon, 18 Aug 2025 13:37:43 GMT

Agree with last posts above.

Use Synchrony for QVC, HSN, Amazon and Lowes.....and have for years!

Never had a problem.

I to go 'Pay my Q Card' from above pull down.

I can then pay any and all of the charges I have w/ Synchrony.

Every detail on every diff credit card is all right there.

I get a conf # and then conf email on everything I do.

If the OP was getting confused and making duplicate payments, it would have been easy to see on the statement, activity section.

Sometimes, it is easier to blame Synchrony when we don't see what we expect to see.

Re: Q-Card Issues

Slab — Tue, 02 Dec 2025 21:10:27 GMT

Syncrony Bank is very difficult to work with! I DO NOT LIKE IT!!!

Q Card is convenient and we use it, howebver if you wait to get a bill and plan to send a check, it will probably be late! AND THE BANK WILL NOT TAKE A DEBIT CARD!!

Re: Q-Card Issues

Pecky — Wed, 03 Dec 2025 15:48:36 GMT

@Slab wrote:
Syncrony Bank is very difficult to work with! I DO NOT LIKE IT!!!
Q Card is convenient and we use it, howebver if you wait to get a bill and plan to send a check, it will probably be late! AND THE BANK WILL NOT TAKE A DEBIT CARD!!

@Slab I didn't think they sent out statements any longer and if they do they probably charge for it. I do mine online schedule a payment and done.

Re: Q-Card Issues

SamBrown — Wed, 03 Dec 2025 17:22:56 GMT

@Luv2cook2 wrote:
I have had a Q-Card for many years and didn't have a single problem
until Syncrony Bank took over.

One issue at the top of my list is getting a Late Payment Notice? I went into the account and it showed I didn't make a payment? I have NEVER been late, NEVER! Always pay well in advance.

I chatted with the bank and they seemed confused on how the installment payments are processed.

I tried talking to a QVC Customer service, who always refers me back to the bank.

Then I find out, I pay the bill on line and my wife was sending another payment via mail by check? I am in the process to see where our "DOUBLE" payments have gone?

Right now I will ONLY use my card for initial ordering and then pay off the QVC amount as soon as it gets posted. Once I get this isssue taken care of, NO more QVC Card!

@Luv2cook2 In the first paragraph, you said you never had a single problem until Syncrony Bank took over. As far as I know, Syncrony Bank has had the QCard for many years - maybe even since the beginning.

Re: Q-Card Issues

DJs mom — Tue, 09 Dec 2025 18:02:22 GMT

@We rescue cats I have a Home Depot credit card but it is issued by Citibank, not Synchrony.

Re: Q-Card Issues

We rescue cats — Tue, 09 Dec 2025 18:32:29 GMT

Could be, our HD card is at least 10 years old, we don't have a balance on it so it may have changed. These companies do that all the time.

Re: Q-Card Issues

DJs mom — Wed, 10 Dec 2025 18:57:29 GMT

@We rescue cats I have no balance and my card is 10 years old. I'm actually glad mine is issued by Citibank instead of Synchrony.

Re: Q-Card Issues

San Antonio Gal — Thu, 11 Dec 2025 13:55:52 GMT

@Slab wrote:
Syncrony Bank is very difficult to work with! I DO NOT LIKE IT!!!
Q Card is convenient and we use it, howebver if you wait to get a bill and plan to send a check, it will probably be late! AND THE BANK WILL NOT TAKE A DEBIT CARD!!

@Slab - Go online and make a payment. Why go through the inconvenience of writing a check?

Re: Q-Card Issues

San Antonio Gal — Thu, 11 Dec 2025 13:59:34 GMT

All my Easy Pays go to my Q card. I pay the Q card in full once a month. I've never had any issues with the Q card/Syncrony.