topic Buyer Beware Incorrect Address in Customer Care

Buyer Beware Incorrect Address

solarshell — Tue, 12 Aug 2025 10:52:44 GMT

Buyer Beware!!! I recently ordered a very expensive Bethlehem Lights Christmas Tree from QVC. However, about 1 1/2 hours after ordering it online I realized I had not updated our shipping address. I reviewed the email sent from QVC with the shipping address I had selected for the order and freaked out because I realized I forgot to update to our new address, We had recently moved about 1 month ago and due to the craziness of moving long distance from one state to another, I forgot to change this online shipping address (although most others I did remember to change.) I immediately called QVC customer service. They refused to change the shipping address. They wouldn't even cancel the order. They told me it was already in processing and that it was impossible to change. They recommended that the new homeowners of our previous home be contacted to ship the product to us at our new home. I told the customer service rep that we don’t know the new homeowners and that is asking a lot of them, don't you think? She also said they could refuse the shipment. I guess that would have been possible, however what if they work or are not at home when the shipment comes? Had to suck it up and learn an expensive lesson. At least the new homeowners will have a new tree for their new home. QVC needs to update their policy with the changing times. As most folks, I order online from many other companies and I have not encountered this issue with another company yet. Most companies will allow you to cancel the order within 1-1/2 hours after placing the order or at least change the address. This is not good customer service. I have been a customer of QVC since the 1990s. I have spent A LOT of money over the years with them and have returned very, very few items. There should be some way in this new century with all the latest technology for QVC to allow a very good customer at least 24 hours to change/cancel an order. Now I am disappointed to be out the money and not have a new tree. I couldn't order another one because (1) it is too expensive to pay for two trees and (2) it was sold out.

Re: Buyer Beware Incorrect Address

sligo — Tue, 12 Aug 2025 11:26:30 GMT

@solarshell , If coming UPS they may help' Sometimes UPS will contact UPS truck driver and if possible can get driver to send to your new add>.HOPEFULLY!! SLIGO (Fed Ex may also. Not sure) 0

Re: Buyer Beware Incorrect Address

CalminHeart — Tue, 12 Aug 2025 11:28:19 GMT

How is it being shipped?

If USPS, hopefully you are having mail forwarded.

If UPS or FedEx, set up an online account and you can change the delivery address or have it held for pick up once their tracking shows they have the package.

I doubt Q could change the address since it's vendor shipped and they don't have access to those systems. It's not Q's fault this time.

Re: Buyer Beware Incorrect Address

on the bay — Tue, 12 Aug 2025 11:36:07 GMT

I think they should have allowed you to cancel also @solarshell.

Or maybe ask your cc company to refund the charge; dispute the charge. If it hasn't shipped and is still "in processing," that often takes over a week and sometimes more!

Re: Buyer Beware Incorrect Address

Barbara-QVC — Tue, 12 Aug 2025 11:47:51 GMT

@solarshell I am very sorry that we were not able to make changes to your order. I do see that a Customer Service representative was able to assist you with the tree on 8/5.

Please reach out to us at QVCSocialTeam@qvc.com if you need further help.

Re: Buyer Beware Incorrect Address

CJC — Tue, 12 Aug 2025 11:49:03 GMT

For a good while I've been on the fence when it comes to ordering from QVC. Your post has convinced me there are better places to spend my money. It's everything...customer service, prices, shipping, delivery times...none working well any longer. Could you pick up your tree at your old house after it's delivered?

Re: Buyer Beware Incorrect Address

50Mickey — Tue, 12 Aug 2025 11:50:35 GMT

@solarshell Did you sell your former home or were you renting? Surely if you sold the home you know who purchased it. If you were renting it contact the owner and explain the situation and see if they can give you contact information for the new tenants.

Most places that I order from give you 30 minutes to change or cancel an order. QVC's policy is not out of line. On the top of the "place order" page when ordering your name and address appears. It's hard to miss.

Sorry this happened to you.

Re: Buyer Beware Incorrect Address

on the bay — Tue, 12 Aug 2025 11:59:39 GMT

@50Mickey,

Does QVC always give 30 minutes to cancel? Anyone know?

Re: Buyer Beware Incorrect Address

50Mickey — Tue, 12 Aug 2025 12:16:45 GMT

@on the bay I don't know. She said that she tried to cancel or change the address after 1 1/2 hours. But if the order is placed from a vendor I doubt that there is anything that QVC can do.

Re: Buyer Beware Incorrect Address

geezerette — Tue, 12 Aug 2025 13:05:37 GMT

I'm not sure about changing an order, but times for canceling an order varies. I would assume if changes are allowed, they could only be done while the order was also able to be cancelled.

Sometimes the order goes rapidly from processing to preparing, at which point the order can't be cancelled. (It doesn't necessarily mean it will ship any faster though.)

Sometimes you have a window of a few minutes to a few hours to cancel.

If the item isn't available to ship for a few days, you have a longer cancellation window.

If you have an order that specifically states it's Advanced or Waitlist, the cancellation time is greater.

As for vendor shipping, some vendors do allow for cancellation, others do not.

It's all very confusing and frustrating. Especially for new customers.

Re: Buyer Beware Incorrect Address

Still Raining — Tue, 12 Aug 2025 13:07:57 GMT

Can you find a way to contact the new owners and ask them to refuse delivery? It should be the wrong person on the label.

Re: Buyer Beware Incorrect Address

RespectLife — Tue, 12 Aug 2025 13:24:48 GMT

@on the bay wrote:
I think they should have allowed you to cancel also @solarshell.
Or maybe ask your cc company to refund the charge; dispute the charge. If it hasn't shipped and is still "in processing," that often takes over a week and sometimes more!

@on the bay

Why should it be disputed OR refunded? It was totally the OP error.

Re: Buyer Beware Incorrect Address

RespectLife — Tue, 12 Aug 2025 13:26:00 GMT

@on the bay wrote:
@50Mickey,
Does QVC always give 30 minutes to cancel? Anyone know?

There IS NO written policy allowing us to cancel at any time!

If you can, great......but no policy

Re: Buyer Beware Incorrect Address

millieshops — Tue, 12 Aug 2025 13:34:51 GMT

@solarshell So sorry you are going through this. One of the favorite targets of scammers is changing addresses, claiming to own properties they don't own, financial accounts that belong to others, etc. Almost no company will make changes without our jumping through many rolling hoops. I see a complaint like this week after week on my local nextdoor.com site.

I'm limiting not only what I buy currently but also where I shop with my credit cards. I can't even imagine having to deal with all the changes moving to any new address requires.

Re: Buyer Beware Incorrect Address

rockygems123 — Tue, 12 Aug 2025 13:44:32 GMT

@CJC wrote:
For a good while I've been on the fence when it comes to ordering from QVC. Your post has convinced me there are better places to spend my money. It's everything...customer service, prices, shipping, delivery times...none working well any longer. Could you pick up your tree at your old house after it's delivered?

@CJC

If you have an updated address in your account you wouldn't have the same issue as OP.

Not QVC'S fault or any other company if the buyer supplies wrong shipping info.

Re: Buyer Beware Incorrect Address

Kachina624 — Tue, 12 Aug 2025 14:36:31 GMT

@on the bay. There no set policy or rule on the cancelation time. I recently was able to cancel an order after 1 1/2 hrs 2hich was very unusual. Orders shipped by the vendor, which a tree is likely to be, are pretty much set in stone.

The OP needs to contact the mods, as was offered, for assistance.

Re: Buyer Beware Incorrect Address

Icegoddess — Tue, 12 Aug 2025 15:00:55 GMT

I agree with the others who suggested changing the address for the shipment with the shipping co, if possible as soon as you can once the shipper picks up the item. Generally, you'll get an E-mail that the item has been shipped, but really, they've only created the shipping label, so you'll have to wait until the shipper has actualy picked up the item for it to track. Go directly to their site, not the link that QVC sends you.

If it's too late for that and you're in the same town, I'd be looking to contact the new owners and hope that they're honest and would allow you to come and get it. I know I've taken a package that was mis-addressed down the street and I had to ask on Nextdoor where the person lived.

Re: Buyer Beware Incorrect Address

Venezia — Tue, 12 Aug 2025 15:09:20 GMT

@CJC wrote:
For a good while I've been on the fence when it comes to ordering from QVC. Your post has convinced me there are better places to spend my money. It's everything...customer service, prices, shipping, delivery times...none working well any longer. Could you pick up your tree at your old house after it's delivered?

@CJC - This has nothing to do with QVC or any other retailer. The mistake was made by the OP (the buyer).

Once the order has been sent to the vendor, there is nothing QVC can do about it. Not their fault.

If the customer doesn't update his/her information, the blame lies squarely with that person. No one else.

Re: Buyer Beware Incorrect Address

TheMemphisVette — Tue, 12 Aug 2025 20:31:21 GMT

the mods post state the op was serviced on 8/5, a week before this thread was started.

Re: Buyer Beware Incorrect Address

FancyPhillyshopper — Tue, 12 Aug 2025 15:27:04 GMT

This post title should be changed to:

DISORGANIZED PEOPLE WHO MOVE BEWARE--DON"T FORGET TO UPDATE YOUR ADDRESS EVERYWHERE.

This long, ranting post is silly and shifting blame. QVC's policies have been in place for decades.

I have multiple addresses in my QVC account because I send gifts to family. It is MY responsiblility to make sure the correct shipping address is listed.

If you are disorganized in life, and forget to change your NEW address everywhere, the only fault is yours.

I will continue to enjoy shopping at the Q--in fact I am sitting here waiting for two shipments to arrive soon!