topic Re: Slow Processing Getting Worse... in Customer Care

Slow Processing Getting Worse...

InStitches49 — Mon, 11 Aug 2025 17:27:10 GMT

I just don't understand how the processing/shipping can get any worse or impossible to understand. On 7/28 I placed an order which is still "in process" and supposed to have been here by 8/4. I can't cancel it at all, so where is it? Then on 8/4 I placed an order which is "preparing your order" and was supposed to be here by 8/12. Another item ordered on the same ticket is already on the way though. I can't cancel this either. What is going on? I get some items rather quickly and others are in limbo somewhere. If it's not coming at all, why can't I cancel it and get off my order status? Somebody needs to work this crazy system out for sure! I used to never have this kind of problem years ago by the way.

Update--Well, one item got sent out yesterday but the other item is still in space somewhere I guess. Really is confusing about when something gets sent or not lately!

Re: Slow Processing Getting Worse...

Still Raining — Sun, 10 Aug 2025 13:56:48 GMT

It didn't used to be like this for sure.

So either they are understaffed, the inventory software is broken or they are selling things they do not actually on hand.

Why bother anymore? Sad to see.

Re: Slow Processing Getting Worse...

Kachina624 — Sun, 10 Aug 2025 15:55:27 GMT

I've two orders from 8/4 and two slightly more recent that they're supposedly "preparing". I'm not placing another order until they get their mess fixed.

Re: Slow Processing Getting Worse...

Venezia — Sun, 10 Aug 2025 16:08:17 GMT

I have two orders placed on the 5th that still say "preparing your order". This was after they dropped the "Contact CS: on them. No idea what that was about and I didn't bother contacting CS.

It still shows the option to cancel and I think I'm about to do that. It's not as if I need any more stuff.

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ETA: In fact, I did just cancel one of them. I placed several orders with Kohl's on Friday and they've already shipped, due for delivery on Monday.

What with the slow shipping on the Q and the "Just Missed It!" message always popping up, someone in the higher echelons needs to address these issues and fast. I didn't buy a thing with yesterday's free shipping, because I kept getting that message. It's not worth my time to save a few bucks.

Re: Slow Processing Getting Worse...

vermint — Sun, 10 Aug 2025 16:07:58 GMT

I ordered a couple of tops on 8/02 that just shipped yesterday 8/09--SEVEN DAYS in processing! And if they arrive on the due date it'll be another SIX DAYS til I receive them.

I know not to order anything that's time-critical, so I'll wait...but this is a bit much!

Re: Slow Processing Getting Worse...

TheMemphisVette — Sun, 10 Aug 2025 16:16:25 GMT

i have had no issues with this.

my orders ship timely.

i do not order something i need fast.

22 orders in july

5 items on autoship

Re: Slow Processing Getting Worse...

LTT1 — Sun, 10 Aug 2025 17:09:01 GMT

@Venezia
That"just missed it" is a sales ploy obviously!

I feel controlled by the internet in so many ways....guess I need to get OFF the internet!

Re: Slow Processing Getting Worse...

Bookplate — Sun, 10 Aug 2025 20:00:52 GMT

I've got two orders from 8/4 that only just started the shipping process, and the sad thing is I'm not the least surprised.

My HSN orders ship quickly. If they share warehouses and technology, why the difference?

Re: Slow Processing Getting Worse...

Venezia — Sun, 10 Aug 2025 22:37:46 GMT

@LTT1 - I think it's just plain incompetence and an antiquated system. I literally got emails today for several of the items I tried to buy yesterday.

One of the "back in stock" (it isn't) and another "new lower price" (it isn't, but it also isn't available).

At this point, I don't know what they can do to fix these issues.

Re: Slow Processing Getting Worse...

cjm61 — Mon, 11 Aug 2025 13:31:32 GMT

@InStitches49

It really depends on what you order. Not all orders take days and maybe weeks.

@Bookplate I ordered the Groove TSV on a Friday, shipped on that Monday and I received on Wednesday. I have also ordered items from HSN and they took almost 2 weeks.

My rule of thumb, and always has been, don't buy anything from either if you need the item within a specific time frame. This includes all online retailers for me. And now even Amazon takes longer on some items than the 1 day it used to be. I purchase then forget about it. When I receive the notice it shipped I watch for the item to arrive within a week or so. If I need something by a specific date, I shop local.

Re: Slow Processing Getting Worse...

Lovestheshores — Mon, 11 Aug 2025 16:03:39 GMT

Processing times had been better. However, I now have two orders placed 6 days ago that are still stuck as "Preparing your order". Very frustrating but not surprising. Hope these two orders get moving soon.

Patience, patience, patience.