topic Re: Cancellations in Customer Care

Cancellations

kismet — Mon, 21 Jul 2025 22:22:17 GMT

I purchased the Shark vacuum on 6/29. Last week I called and cancelled it. I called twice after since I didn't get a cancellation notice in my email. Today I have a tracking number for it so I called and asked why it wasn't cancelled. All I was told is they will try to cancel. I said UPS hasn't picked it up yet and if I get it they will get it back and I expect a pickup. Has this happened to anyone else. I cancelled last week at the beginning of the week. 7/21 and it's 3 weeks from the order date. I did ask if others had gotten theirs and some have within a fair amount of time. I purchased a vacuum locally so no need for it. I told them when I cancelled I was buying locally but no one listens.

Re: Cancellations

smoochy — Mon, 21 Jul 2025 22:38:43 GMT

my experience has been that if I don't cancel an item within an hour of ordering, I will receive it. You waited way too long.

Re: Cancellations

Kachina624 — Mon, 21 Jul 2025 22:43:00 GMT

@kismet. you should know that canceling an order beyond the canceling time limit is risky and almost always results in a delivery. This was probably a vendor shipped item.

Why are you surprised?

Re: Cancellations

kismet — Mon, 21 Jul 2025 22:48:43 GMT

I waited a fair amount of time being told there was a problem in the warehouse. I never had to cancel anything in all the years I've been buying from QVC. Now I know what to do.

Re: Cancellations

kismet — Mon, 21 Jul 2025 22:49:49 GMT

I didn't plan on cancelling it so I wouldn't go on in a few hours to cancel.

Re: Cancellations

kismet — Mon, 21 Jul 2025 22:56:02 GMT

Kachina624

Lesson learned after all these years of buying. I think buying locally is a better choice. Oh, and I got my vacuum in 3 days of ordering.

Re: Cancellations

Shelbelle — Mon, 21 Jul 2025 23:10:22 GMT

I like HSN's cancellation policy, easy peasy, you have until midnight the day of your purchase to cancel with no issues.

Re: Cancellations

Miss Pepsi — Tue, 22 Jul 2025 10:30:43 GMT

Once it goes into processing and sometimes that happens within minutes of ordering, it is too late to cancel.

Re: Cancellations

We rescue cats — Tue, 22 Jul 2025 12:40:55 GMT

I don't really care what the unwritten policy is, if I order and it doesn't have a confirmation of processing or shipping they will have a heck of a fight on their hands if they don't cancel the order when I request it. I got into that last year with an order that didn't appear to process. I called the credit card company and had them cancel the charge.

Re: Cancellations

RespectLife — Tue, 22 Jul 2025 13:05:08 GMT

@We rescue cats wrote:
I don't really care what the unwritten policy is, if I order and it doesn't have a confirmation of processing or shipping they will have a heck of a fight on their hands if they don't cancel the order when I request it. I got into that last year with an order that didn't appear to process. I called the credit card company and had them cancel the charge.

@We rescue cats

And you received the item then and kept it? I'm not understanding what you wrote.

Re: Cancellations

We rescue cats — Tue, 22 Jul 2025 23:37:23 GMT

No, I would not ever think of keeping something I did not get charged for.